FluentCloud vs. OpenPhone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FluentCloud
Score 9.6 out of 10
Small Businesses (1-50 employees)
FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, with an emphasis on price and performance. In addition, the vendor offers a wide range of custom applications and communications integration strategies to businesses and software…
$20
per user per month
OpenPhone
Score 9.2 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Pricing
FluentCloudOpenPhone
Editions & Modules
Essential
$20.00
per user per month
Advanced
$30.00
per user per month
Complete
$45.00
per user per month
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
FluentCloudOpenPhone
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.Discounts available for annual pricing.
More Pricing Information
Community Pulse
FluentCloudOpenPhone
Top Pros
Top Cons
Features
FluentCloudOpenPhone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FluentCloud
8.9
2 Ratings
8% above category average
OpenPhone
9.2
3 Ratings
12% above category average
Hosted PBX9.01 Ratings9.52 Ratings
Multi-level Interactive Voice Response (IVR)9.01 Ratings9.63 Ratings
User templates10.01 Ratings7.32 Ratings
Call reports7.82 Ratings9.52 Ratings
Directory of employee names8.72 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FluentCloud
8.4
2 Ratings
0% below category average
OpenPhone
9.1
7 Ratings
8% above category average
Answering rules5.62 Ratings8.34 Ratings
Call recording9.62 Ratings10.06 Ratings
Call park6.92 Ratings8.33 Ratings
Call screening10.01 Ratings9.85 Ratings
Message alerts10.02 Ratings9.15 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FluentCloud
7.0
1 Ratings
17% below category average
OpenPhone
9.8
8 Ratings
17% above category average
Audio conferencing7.01 Ratings9.63 Ratings
Instant messaging00 Ratings10.08 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FluentCloud
5.0
1 Ratings
50% below category average
OpenPhone
9.5
8 Ratings
13% above category average
Mobile app for iOS5.01 Ratings9.58 Ratings
Mobile app for Android5.01 Ratings9.43 Ratings
Best Alternatives
FluentCloudOpenPhone
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FluentCloudOpenPhone
Likelihood to Recommend
9.6
(2 ratings)
9.3
(8 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
FluentCloudOpenPhone
Likelihood to Recommend
FluentStream Technologies
I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Read full review
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Pros
FluentStream Technologies
  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
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OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
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Cons
FluentStream Technologies
  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
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OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
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Likelihood to Renew
FluentStream Technologies
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Read full review
OpenPhone
No answers on this topic
Alternatives Considered
FluentStream Technologies
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Read full review
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
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Return on Investment
FluentStream Technologies
  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Read full review
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
ScreenShots

FluentCloud Screenshots

Screenshot of Completely hosted VoIP solution with 99.99% uptimeScreenshot of Online web portal with full self-management capabilitiesScreenshot of Full Call Reporting Dashboards