Likelihood to Recommend FluentStream Technologies
I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Read full review RingEX is a great solution if you want reliability and flexibility. We can trust that our phones are just going to work when we need them. Our users love the ability to be able to use the app on their mobile phones or computers when they are on the go. The ability to review the call logs makes troubleshooting very easy. The call quality is also very good.
Read full review Pros FluentStream Technologies
FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us. Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly. Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user. Read full review VOIP calling - call quality is excellent and has replaced our traditional landline phones Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none. Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines. Read full review Cons FluentStream Technologies
There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable. They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions. Read full review Pricing for SMB space is high compared to other solutions Still lagging behind 8x8 with desk phone support and integrations UI for managing Limited Extensions is significantly more cumbersome than user extensions Video meeting software still lags behind industry leaders (such as Zoom and MS Teams) No licensing option for Common Area Phones with routing features Read full review Likelihood to Renew FluentStream Technologies
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Read full review We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review Usability FluentStream Technologies
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review Reliability and Availability FluentStream Technologies
It is quite reliable, we have the support of being able to identify failures and escalate it, also monitor the failures that are posted on the web about the status of the failures and evolutions. Its easy start-up and access allow us to have better performance and productivity, which in the long run turns into benefits.
Read full review Performance FluentStream Technologies
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
Read full review Support Rating FluentStream Technologies
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
Read full review In-Person Training FluentStream Technologies
I really didn't know all the capabilities
Read full review Implementation Rating FluentStream Technologies
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
Read full review Alternatives Considered FluentStream Technologies
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Read full review During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why not cut out the middleman and partner with a cloud communication provider that also knows how to run a phone network?' More than any other cloud communication vendor, RingEX seemed to understand what we wanted. They listened to our needs and came back with a proposed solution that proved they heard us. They never tried to sell us on bells and whistles they knew we didn’t need. That’s what you want in a tech partner.
Read full review Contract Terms and Pricing Model FluentStream Technologies
not to sign up for it or give them any money for a product that does not work
Read full review Scalability FluentStream Technologies
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on
Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
Read full review Return on Investment FluentStream Technologies
FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable. The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use. Read full review Better connectivity and communication with team messaging. Enhanced customer experience with call routing, after-hours messaging, and emergency routing. Better privacy for my team by not having to share their mobile numbers as users within RingEX. Easier onboarding of new teammates as new users in RingEX. Read full review ScreenShots