2 Ratings
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Score 9.6 out of 100
4 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Cloud PBX

    8.9

    FluentCloud

    89%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    FluentCloud ranks higher in 5/5 features

    Hosted PBX

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    User templates

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call reports

    7.8
    78%
    2 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    FluentCloud

    84%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    FluentCloud ranks higher in 5/5 features

    Answering rules

    5.6
    56%
    2 Ratings
    N/A
    0 Ratings

    Call recording

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Call park

    6.9
    69%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.0

    FluentCloud

    70%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    FluentCloud ranks higher in 1/1 features

    Audio conferencing

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    5.0

    FluentCloud

    50%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    FluentCloud ranks higher in 2/2 features

    Mobile app for iOS

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Mobile app for Android

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Unify Office by RingCentral, from Atos is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    FluentCloud

    96%
    2 Ratings
    10.0

    Unify Office by RingCentral, from Atos

    100%
    1 Rating

    Likelihood to Renew

    10.0

    FluentCloud

    100%
    1 Rating

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Likelihood to Recommend

    FluentStream Technologies

    I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
    Read full review

    Atos

    If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
    Read full review

    Pros

    FluentStream Technologies

    • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
    • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
    • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
    Read full review

    Atos

    • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
    • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
    • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
    Read full review

    Cons

    FluentStream Technologies

    • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
    • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
    Read full review

    Atos

    • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
    Read full review

    Pricing Details

    FluentCloud

    Starting Price

    $20 per user per month

    Editions & Modules

    FluentCloud editions and modules pricing
    EditionModules
    Essential$20.001
    Advanced$30.002
    Complete$45.003

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

    Unify Office by RingCentral, from Atos

    Starting Price

    $16.99 per user per month

    Editions & Modules

    Unify Office by RingCentral, from Atos editions and modules pricing
    EditionModules
    Standard€16.991
    Premium€22.992
    Ultimate€33.993

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FluentStream Technologies

    At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
    Read full review

    Atos

    No answers on this topic

    Alternatives Considered

    FluentStream Technologies

    I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
    Read full review

    Atos

    Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
    Read full review

    Return on Investment

    FluentStream Technologies

    • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
    • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
    Read full review

    Atos

    • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
    • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
    Read full review

    Screenshots

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