What users are saying about
6 Ratings
23 Ratings
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Score 9 out of 100
6 Ratings
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Score 7.6 out of 100

Attribute Ratings

  • Punchh is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Flurry Analytics

90%
6 Ratings
9.9

Punchh

99%
2 Ratings

Likelihood to Renew

3.7

Flurry Analytics

37%
5 Ratings

Punchh

N/A
0 Ratings

Performance

10.0

Flurry Analytics

100%
2 Ratings

Punchh

N/A
0 Ratings

Support Rating

Flurry Analytics

N/A
0 Ratings
9.7

Punchh

97%
3 Ratings

Likelihood to Recommend

Yahoo (Verizon Media)

I would encourage a colleague to use Flurry Analytics. Incorporating Flurry Analytics in an app is a simple and straightforward task, and will take the average app developer less than 15 minutes to understand and apply. This amount of time is nothing in the grand scheme of the development of the app, and the return on time invested to incorporate it is great. New tracking features can be added at any time.
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Punchh

We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
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Pros

Yahoo (Verizon Media)

  • Flurry can track in-depth metrics across your app. This allows us to see every type of interaction our app users are performing.
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Punchh

  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
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Cons

Yahoo (Verizon Media)

  • There is no option to choose a timezone which will allow me to compare their data over other systems in other time zones.
  • Could be nice to have more reporting screening options.
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Punchh

  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
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Pricing Details

Flurry Analytics

Starting Price

Editions & Modules

Flurry Analytics editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Flurry is completely free with no hidden fees. Flurry also offers support for integration, set-up and analysis.

    Punchh

    Starting Price

    Editions & Modules

    Punchh editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Yahoo (Verizon Media)

      Good user acquisition tracking
      Sdk integration is super easy for both iOS and Android
      Need it
      Need to support more customized dashboards / reporting (example - set up a dashboard specifically to see users engaging with a new feature recently launched)
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      Punchh

      No answers on this topic

      Support Rating

      Yahoo (Verizon Media)

      No answers on this topic

      Punchh

      The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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      Alternatives Considered

      Yahoo (Verizon Media)

      For my uses, Flurry is free which makes it way more attractive than the other platforms even on a very big number of monthly events. It also have set reports which are exactly the reports that a marketing person needs without any need of spending a developer time to create them for you, or holding an in-house BI person that works on creating reports.
      Read full review

      Punchh

      We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
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      Return on Investment

      Yahoo (Verizon Media)

      • Tracking the number of times a user taps a help button can help to improve the app design. Perhaps the app is not as intuitive as first thought, and improvements based upon where in the help feature a user taps will lead to improvements in the app design to make it more intuitive.
      • Tracking the number of times certain app features are used, or the amount of time spent within a given activity in the app can help to streamline an app - improve upon features that are used more frequently while eliminating less popular activities.
      • Tracking time spent within an app can give an idea as to how popular the app is.
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      Punchh

      • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
      • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
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