Avaya IP Office vs. Followup CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya IP Office
Score 7.5 out of 10
N/A
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
$82
per user/per month
FollowUp CRM
Score 9.5 out of 10
N/A
FollowUp Power CRM for Construction is a CRM system for the construction industry. Features include lead tracking, sales pipeline analysis, closing ratios, quota management, project management, and dashboards. It can integrate with other marketing and accounting products.N/A
Pricing
Avaya IP OfficeFollowup CRM
Editions & Modules
Voice
$82
per user/per month
Digital
$129
per user/per month
No answers on this topic
Offerings
Pricing Offerings
Avaya IP OfficeFollowUp CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya IP OfficeFollowup CRM
Top Pros
Top Cons
Features
Avaya IP OfficeFollowup CRM
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya IP Office
6.5
9 Ratings
22% below category average
Followup CRM
-
Ratings
High quality audio6.59 Ratings00 Ratings
High quality video6.57 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya IP Office
7.1
5 Ratings
12% below category average
Followup CRM
-
Ratings
Desktop sharing7.15 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya IP Office
6.7
6 Ratings
17% below category average
Followup CRM
-
Ratings
Calendar integration5.85 Ratings00 Ratings
Meeting initiation6.75 Ratings00 Ratings
Record meetings / events7.63 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya IP Office
5.8
3 Ratings
28% below category average
Followup CRM
-
Ratings
Live chat5.83 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya IP Office
6.1
6 Ratings
21% below category average
Followup CRM
-
Ratings
User authentication5.96 Ratings00 Ratings
Participant roles & permissions6.25 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya IP Office
6.6
8 Ratings
21% below category average
Followup CRM
-
Ratings
Hosted PBX6.25 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.58 Ratings00 Ratings
Directory of employee names7.08 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya IP Office
6.4
9 Ratings
25% below category average
Followup CRM
-
Ratings
Answering rules7.99 Ratings00 Ratings
Call recording7.07 Ratings00 Ratings
Call park8.19 Ratings00 Ratings
Call screening6.58 Ratings00 Ratings
Message alerts6.48 Ratings00 Ratings
Business SMS/External Messaging5.94 Ratings00 Ratings
Online Fax4.33 Ratings00 Ratings
Voicemail Transcription5.24 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya IP Office
6.8
7 Ratings
23% below category average
Followup CRM
-
Ratings
Mobile app for iOS6.87 Ratings00 Ratings
Mobile app for Android6.86 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya IP Office
6.5
6 Ratings
14% below category average
Followup CRM
-
Ratings
Centralized communications management7.35 Ratings00 Ratings
Team messaging6.64 Ratings00 Ratings
Team document sharing5.74 Ratings00 Ratings
Call and meeting analytics6.45 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
9.1
12 Ratings
17% above category average
Customer data management / contact management00 Ratings10.012 Ratings
Workflow management00 Ratings10.010 Ratings
Territory management00 Ratings6.18 Ratings
Opportunity management00 Ratings10.010 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
Contract management00 Ratings10.010 Ratings
Quote & order management00 Ratings8.96 Ratings
Interaction tracking00 Ratings10.09 Ratings
Channel / partner relationship management00 Ratings7.27 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
10.0
8 Ratings
29% above category average
Case management00 Ratings10.08 Ratings
Call center management00 Ratings10.05 Ratings
Help desk management00 Ratings10.06 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
10.0
8 Ratings
28% above category average
Lead management00 Ratings10.08 Ratings
Email marketing00 Ratings10.05 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
9.5
10 Ratings
23% above category average
Task management00 Ratings10.010 Ratings
Billing and invoicing management00 Ratings8.43 Ratings
Reporting00 Ratings10.09 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
9.7
11 Ratings
24% above category average
Forecasting00 Ratings9.06 Ratings
Pipeline visualization00 Ratings10.09 Ratings
Customizable reports00 Ratings10.09 Ratings
Customization
Comparison of Customization features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
9.8
7 Ratings
26% above category average
Custom fields00 Ratings10.07 Ratings
Custom objects00 Ratings9.04 Ratings
Scripting environment00 Ratings10.05 Ratings
API for custom integration00 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
10.0
10 Ratings
18% above category average
Single sign-on capability00 Ratings10.08 Ratings
Role-based user permissions00 Ratings10.07 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
10.0
3 Ratings
32% above category average
Social data00 Ratings10.03 Ratings
Social engagement00 Ratings10.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
7.7
3 Ratings
8% above category average
Marketing automation00 Ratings10.03 Ratings
Compensation management00 Ratings5.52 Ratings
Platform
Comparison of Platform features of Product A and Product B
Avaya IP Office
-
Ratings
Followup CRM
10.0
4 Ratings
29% above category average
Mobile access00 Ratings10.04 Ratings
Best Alternatives
Avaya IP OfficeFollowup CRM
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya IP OfficeFollowup CRM
Likelihood to Recommend
8.0
(12 ratings)
10.0
(12 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Avaya IP OfficeFollowup CRM
Likelihood to Recommend
Avaya
So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.
Read full review
FollowUp Power
One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Read full review
Pros
Avaya
  • Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
  • Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
  • Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.
Read full review
FollowUp Power
  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Read full review
Cons
Avaya
  • Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
  • Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
  • Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.
Read full review
FollowUp Power
  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Read full review
Likelihood to Renew
Avaya
Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.
Read full review
FollowUp Power
No answers on this topic
Alternatives Considered
Avaya
Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market.
Read full review
FollowUp Power
My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Read full review
Return on Investment
Avaya
  • When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
  • CAPEX vs OPEX
  • Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.
Read full review
FollowUp Power
  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Read full review
ScreenShots