Likelihood to Recommend If you are looking for a smaller network/security team, the ease and low complexity create an easy to manage environment. One engineer can easily manage 100 nodes/locations. If you are just starting to get security conscious and predict regular adjustments to policy, routing, and access, this is a very good system for making easy to understand and low impact changes on a regular basis without operations interruption.
Read full review Over the years, [in our experience], the maintenance of the Forcepoint Web Security solution proved to be more cumbersome and troublesome with each version upgrade. In addition, it did not transition well to support the large increase of remote workers. We also experienced weird incompatibilities with the client. We have since replaced this solution with Zscaler Internet Access, a cloud-based secure web gateway solution with a client that behaves as expected, is more flexible, and requires significantly less administration.
Read full review Pros Easy to manage and make changes on - ACL's are done with ease. Easy USB initial configuration - The easy initial setup of a new location and firewall saves massive time. Settings are automatically pushed to new nodes upon contact with the controller. Low Complexity - This system does not have a lot of complexity requiring extra hours, training, or personnel to manage. Read full review It prevents users from accessing websites that may have recently been created for the purpose of distributing malware. It prevents users from accidentally or intentionally accessing websites that are considered inappropriate for a work environment. It allows us to create different policies for different teams in our organization. Read full review Cons Poor Reporting - It exists but even when calling in to support for assistance, they have no idea how to tackle customizing reports or searching for specific data. Read full review The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity. I would like to see more customization options of website block pages. Read full review Likelihood to Renew It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.
Read full review Usability The Graphical User Interface is very easy to read, understand and work with. The usability of this product is very high.
Read full review Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.
Read full review Support Rating Support has varied over the history of the company. Terro is a name that comes up often with the best of service from this company.
Read full review The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.
Read full review Implementation Rating Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support
Read full review Alternatives Considered There are similar hardware and license costs between the two products. The Forcepoint NGFW product is by far easier to use and manage.
Read full review To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing
Read full review Return on Investment Efficiency/Productivity increase. The company moved from Cisco firewall and routing hardware to Forcepoint NGFW. It now takes fewer people and fewer hours to manage the new product. This has allowed the company to put the man-hours to use on other projects and tasks. Long term viability. This has been a concern in the past when the company started as Stonegate, merged to become Stonesoft then got purchased by McAfee, then McAfee got purchased by Intel. However, with Forcepoint the product seems to have found a stable home. Low complexity. The Web GUI based system for management has reduced the cost of personnel and training required. There is no longer a need for the company to have higher trained and higher salary cost employees to manage the system. Mid-level admins at lower salaries are capable of managing the GUI based system with ease. Read full review Being a non-profit the cost is a bit higher than some competitors so our ROI takes a bit longer to recoup. I would really like to see better non-profit pricing. The ease of doing a report on someone cuts down on the IT man-hours to do website tracking for managers as we can do it from a central point whereas in the past (prior to Forcepoint/Websense) we would have to ghost their machine to look for activity as well as their local servers. Read full review ScreenShots