Likelihood to Recommend Over the years, [in our experience], the maintenance of the Forcepoint Web Security solution proved to be more cumbersome and troublesome with each version upgrade. In addition, it did not transition well to support the large increase of remote workers. We also experienced weird incompatibilities with the client. We have since replaced this solution with Zscaler Internet Access, a cloud-based secure web gateway solution with a client that behaves as expected, is more flexible, and requires significantly less administration.
Read full review It is well suited if your team is working with Microsoft tools and Azure services. but if you are using other cloud service providers and don't want to spend efforts in learning integration with third-party software then this is not a great fit for you. overall we are very satisfied with the product. If your corporation with Microsoft tools then I would recommend it.
Read full review Pros It prevents users from accessing websites that may have recently been created for the purpose of distributing malware. It prevents users from accidentally or intentionally accessing websites that are considered inappropriate for a work environment. It allows us to create different policies for different teams in our organization. Read full review Detect threats based on user activity logs. Set manual and automatic alert remediation. Implement activity policies. Detect threats based on user activity logs. Read full review Cons The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity. I would like to see more customization options of website block pages. Read full review In the event of Cloud traffic it is not easy to monitor and identify attacks. Difficult to protect unmatched Cloud devices. Read full review Likelihood to Renew It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.
Read full review Usability Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.
Read full review Support Rating The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.
Read full review I have not utilized actual support but the Sales and Product teams have been super helpful in moving our implementation forward and showing us the best practices.
Read full review Implementation Rating Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support
Read full review Alternatives Considered To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing
Read full review Microsoft Defender for Cloud Apps was chosen primarily due to its ability to work perfectly within our mostly M365 environment. Given that this was an added feature of our E5 license, we chose to dive into it and use it due to it's good visibility into user actions and the ability to tie all M365 actions together into one place. We did not see similar visibility with other tools that we vetted
Read full review Return on Investment Being a non-profit the cost is a bit higher than some competitors so our ROI takes a bit longer to recoup. I would really like to see better non-profit pricing. The ease of doing a report on someone cuts down on the IT man-hours to do website tracking for managers as we can do it from a central point whereas in the past (prior to Forcepoint/Websense) we would have to ghost their machine to look for activity as well as their local servers. Read full review Cloud App Security saves us thousands of dollars finding and rectifying apps security issues Identity Security Posture helps the organization identity stay in shape, saving thousands of dollars on security consultations The cost of suffering a breach cannot be quantified, CAS helps minimize the chances of the attackers succeeding, with excellent historical logging for most operations Read full review ScreenShots