Top Rated
129 Ratings
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Score 7.9 out of 100
1 Rating
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Score 9 out of 100

Attribute Ratings

  • Forcepoint Web Security is rated higher in 1 area: Usability
  • Symantec WebFilter / Intelligence Services is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.3

Forcepoint Web Security

73%
72 Ratings
9.0

Symantec WebFilter / Intelligence Services

90%
1 Rating

Likelihood to Renew

10.0

Forcepoint Web Security

100%
2 Ratings

Symantec WebFilter / Intelligence Services

N/A
0 Ratings

Usability

8.0

Forcepoint Web Security

80%
1 Rating
5.0

Symantec WebFilter / Intelligence Services

50%
1 Rating

Support Rating

9.0

Forcepoint Web Security

90%
2 Ratings
10.0

Symantec WebFilter / Intelligence Services

100%
1 Rating

Implementation Rating

8.0

Forcepoint Web Security

80%
2 Ratings

Symantec WebFilter / Intelligence Services

N/A
0 Ratings

Likelihood to Recommend

Forcepoint

It is very well suited for [an] environment where the internet usage is high and most business applications are either cloud or internet-based e.g. SAP, GST, E-way billings, etc. It is not appropriate for organizations where the hardware is not being updated for a long time as it requires good hardware to run it without any hassle.
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Broadcom

In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back. For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
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Pros

Forcepoint

  • It prevents users from accessing websites that may have recently been created for the purpose of distributing malware.
  • It prevents users from accidentally or intentionally accessing websites that are considered inappropriate for a work environment.
  • It allows us to create different policies for different teams in our organization.
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Broadcom

  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
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Cons

Forcepoint

  • The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity.
  • I would like to see more customization options of website block pages.
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Broadcom

  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos
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Pricing Details

Forcepoint Web Security

Starting Price

Editions & Modules

Forcepoint Web Security editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Symantec WebFilter / Intelligence Services

    Starting Price

    Editions & Modules

    Symantec WebFilter / Intelligence Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Forcepoint

      It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.
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      Broadcom

      No answers on this topic

      Usability

      Forcepoint

      Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.
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      Broadcom

      I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface. I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
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      Support Rating

      Forcepoint

      The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.
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      Broadcom

      I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
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      Implementation Rating

      Forcepoint

      Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support
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      Broadcom

      No answers on this topic

      Alternatives Considered

      Forcepoint

      To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing
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      Broadcom

      Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
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      Return on Investment

      Forcepoint

      • The design of Forcepoint Web Security [in my opinion] does not lend itself well to remote workers. This was obvious [to me] before the pandemic and was only more evident with the pandemic.
      • Quality control of Forcepoint Web Security software requires staff time and resources to administer and upgrade. It is refreshing to see the administration [needs to be] reduced with a cloud-based solution.
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      Broadcom

      • Helps maintain network security and prevents malicious browsing
      • Helps to prevent dangerous internet usage from network servers
      • Relatively low cost means fast ROI with drastically reduced security response costs
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