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Top Rated
123 Ratings

Forcepoint Web Security

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Top Rated
123 Ratings
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Score 8.3 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Forcepoint Web Security

I strongly believe every small organization or IT department can benefit from Forcepoint. The dashboard is a quick way to see what is going on in your environment. The application is set it and forget it and gives me a strong secure feeling knowing malicious sites or content is being updating constantly. User do not know it is on their machine or device. They are alerted by a page saying that is a blocked site, if they really need access, they let me know and if I approve, I can quickly give them access.
Justin Leos | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back.For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
Anonymous | TrustRadius Reviewer

Pros

Forcepoint Web Security

  • This package is one of the few that offers a category, quota time, that allows us to limit certain categories and or websites for staff that would normally be blocked for customers and may not be something that is needed in their day to day job duties. We allow staff one hour a day, broken down into six 10 min increments, to visit sites for shopping, travel arrangement and other areas that are more of a personal need than a business need.
  • Forcepoint has a wide selection of categories that can be enabled, quota timed or restricted at a top-level or you can go more granular and drill down to subcategories to allow for only partial access.
Allan Eisenhauer | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
Anonymous | TrustRadius Reviewer

Cons

Forcepoint Web Security

  • The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity.
  • I would like to see more customization options of website block pages.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Forcepoint Web Security

Forcepoint Web Security 10.0
Based on 2 answers
It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates!It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.
Junie Johwa | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

No score
No answers yet
No answers on this topic

Usability

Forcepoint Web Security

Forcepoint Web Security 8.0
Based on 1 answer
Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.
Junie Johwa | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 5.0
Based on 1 answer
I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface.I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
Anonymous | TrustRadius Reviewer

Support Rating

Forcepoint Web Security

Forcepoint Web Security 9.0
Based on 1 answer
The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.
Junie Johwa | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 10.0
Based on 1 answer
I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
Anonymous | TrustRadius Reviewer

Implementation Rating

Forcepoint Web Security

Forcepoint Web Security 8.0
Based on 1 answer
Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support
Junie Johwa | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

No score
No answers yet
No answers on this topic

Alternatives Considered

Forcepoint Web Security

We have used many content filter devices in the past. None of them seemed to cover (at least at the time) the sheer amount of features that Forcepoint has for us. The cost of Forcepoint seems to be (again, at this time) under the cost of all the competitors we have installed or tested in the past.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
Anonymous | TrustRadius Reviewer

Return on Investment

Forcepoint Web Security

  • It is actually a hard question to answer. As part of broader security infrastructure, it has performed well in its intended role. We have not suffered any significant breaches since it was installed. However, it is difficult to ascribe this solely to the Forcepoint Web Security. For instance, we also use the Umbrella DNS servers and they may prevent users from accessing malicious websites as well. Forcepoint provides flexibility where the DNS servers do not.
Mark Horste | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • Helps maintain network security and prevents malicious browsing
  • Helps to prevent dangerous internet usage from network servers
  • Relatively low cost means fast ROI with drastically reduced security response costs
Anonymous | TrustRadius Reviewer

Pricing Details

Forcepoint Web Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Symantec WebFilter / Intelligence Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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