Information Technology Coordinator / Purchasing Manager
Chose Forcepoint Web Security
We currently took a look at SolarWinds MSP, WebTitan and VIPRE. I use SolarWinds Help Desk and their web filtering could integrate within that but they are unrestricted or restricted only and do not offer a feature like quota time. Their cost was about 1/3 of Forcepoint but …
It is very well suited for [an] environment where the internet usage is high and most business applications are either cloud or internet-based e.g. SAP, GST, E-way billings, etc. It is not appropriate for organizations where the hardware is not being updated for a long time as it requires good hardware to run it without any hassle.
I would specifically recommend WebTitan DNS Filter in cases where a company was having problems with their current DNS filtering solution. Our company had a long standing issue with a competing product where Windows would report that the computer did not have Internet access, causing some applications to not work. DNS Filter has helped solve this problem.
Direct synchronization with Boundless Automation, this integration helps improve the management of networks at scale to increase efficiency, speed up operations and more.
It can be accessed from anywhere with an Internet connection.
The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity.
I would like to see more customization options of website block pages.
It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.
Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.
The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.
Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support
To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing
Cost and umbrella had an issue with us as we had a hard time trying to make it work and never did figure out why it would not work. The reporting was lacking from what we could tell but again we could not get the trial working. So it was more cursory
The design of Forcepoint Web Security [in my opinion] does not lend itself well to remote workers. This was obvious [to me] before the pandemic and was only more evident with the pandemic.
Quality control of Forcepoint Web Security software requires staff time and resources to administer and upgrade. It is refreshing to see the administration [needs to be] reduced with a cloud-based solution.
