FormAssembly vs NICE Satmetrix

Likelihood to Recommend

FormAssembly has been an essential tool to have in our back pocket. It's best when you need a form quickly and can compromise on some of the dynamic elements that would be possible in Visualforce. It serves a particularly critical need when skilled developers are at a premium, but clever admins are available.

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Matthew Souther

Sr. Information Systems Manager

Build It GreenProgram Development, 11-50 employees

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Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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Feature Rating Comparison

FormAssembly

NICE Satmetrix

Survey templates

Themes

Custom logo/branding

FormAssembly

NICE Satmetrix

Changes to live survey

Question design help

Multiple question types

FormAssembly

NICE Satmetrix

Survey logic flexibility

FormAssembly

NICE Satmetrix

Response tracking

Data export

Standard reports

Custom reports

Analytics

FormAssembly

NICE Satmetrix

Access controls

Compliance

FormAssembly

NICE Satmetrix

Vendor-offered crowdsourcing

Respondent restrictions

Pros

SalesForce integration is really nice. You can map to specific fields with form values, or you can use detailed formulas. You can also choose to bypass assignment rules on a per-form basis, and create customized logic for when cases are created, when leads are created/merged, etc. It's very robust.
Form creation in general is very simple. They've gotten good over the years of creating an intuitive, drag and drop interface that's quick to edit. I like that you can also assign values to fields so conditional form building gets easy.
I like that you can customize how responses are viewed in the response window. Choose what columns show up so you can find records with ease, and with just one glance. OR you can download everything to excel in a snap too.

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Nick Bencivenga

Chief Operating Officer

Dharma Merchant ServicesFinancial Services, 1-10 employees

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Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Cons

It may not be Salesforce Lightning Experience compatible - at least for us - in terms of linking to Lightning Experience Notes
Saving a form edit can be confusing depending on where in the form the edit is made
It would be nice to add a background image so that the desktop browser doesn't have so much white-space around the form.

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William Reese

CIO

United Way of Buffalo & Erie CountyNon-Profit Organization Management, 51-200 employees

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Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Likelihood to Renew

FormAssembly 8.5

Based on 3 answers

One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.

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Tony Jackson

Technical Web Producer

The Jackson LaboratoryResearch, 1001-5000 employees

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NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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Support Rating

FormAssembly 10.0

Based on 1 answer

While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.

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Tony Jackson

Technical Web Producer

The Jackson LaboratoryResearch, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The big differentiator for me with FormAssembly has always been the Salesforce integration. I have yet to find an alternative form builder that makes building integrations with Salesforce any easier than FormAssembly. I like the look and feel of Typeform forms better than FormAssembly, but I would prefer to have the integration than the fancy form. Zapier's integration has always been confusing to me.

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Verified User

Director in Customer Service

Non-Profit Organization Management Company, 11-50 employees

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I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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Return on Investment

FormAssembly allows staff to gather better data and not have to do so much manual entry. This allows staff to focus their energies on other mission critical items.
FormAssembly helps to improve data quality by reducing duplicates and enforcing data quality.

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Dale Gish

Salesforce Consultant

Dayspring Technologies, Inc.Internet, 11-50 employees

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With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

FormAssembly Editions & Modules

Edition

Professional - Monthly	$89
Premier	$224
Enterprise	Contact sales
Compliance	Contact sales

none

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NICE Satmetrix Editions & Modules

—

Additional Pricing Details

—

Rating Summary

FormAssembly

NICE Satmetrix

FormAssembly

NICE Satmetrix

FormAssembly

NICE Satmetrix

FormAssembly

NICE Satmetrix

Likelihood to Recommend

FormAssembly

NICE Satmetrix

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

FormAssembly

NICE Satmetrix

Cons

FormAssembly

NICE Satmetrix

Likelihood to Renew

FormAssembly

NICE Satmetrix

Support Rating

FormAssembly

NICE Satmetrix

Alternatives Considered

FormAssembly

NICE Satmetrix

Return on Investment

FormAssembly

NICE Satmetrix

Screenshots

FormAssembly

NICE Satmetrix

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

FormAssembly Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

NICE Satmetrix Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison