What users are saying about
35 Ratings
16 Ratings
35 Ratings
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Score 9.2 out of 100
16 Ratings
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Score 8 out of 100

Likelihood to Recommend

FormAssembly

FormAssembly has been an essential tool to have in our back pocket. It's best when you need a form quickly and can compromise on some of the dynamic elements that would be possible in Visualforce. It serves a particularly critical need when skilled developers are at a premium, but clever admins are available.
Matthew Souther | TrustRadius Reviewer

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

FormAssembly
9.2
NICE Satmetrix
8.0
Survey templates
FormAssembly
9.8
NICE Satmetrix
8.0
Themes
FormAssembly
8.5
NICE Satmetrix
8.0
Custom logo/branding
FormAssembly
9.3
NICE Satmetrix
8.0

Survey Content

FormAssembly
9.0
NICE Satmetrix
8.0
Changes to live survey
FormAssembly
9.7
NICE Satmetrix
8.0
Question design help
FormAssembly
7.5
NICE Satmetrix
8.0
Multiple question types
FormAssembly
9.8
NICE Satmetrix
8.0

Survey Logic

FormAssembly
9.8
NICE Satmetrix
8.0
Survey logic flexibility
FormAssembly
9.8
NICE Satmetrix
8.0

Survey Reporting & Analytics

FormAssembly
8.5
NICE Satmetrix
8.0
Response tracking
FormAssembly
9.7
NICE Satmetrix
8.0
Data export
FormAssembly
9.5
NICE Satmetrix
8.0
Standard reports
FormAssembly
7.9
NICE Satmetrix
8.0
Custom reports
FormAssembly
7.7
NICE Satmetrix
8.0
Analytics
FormAssembly
7.5
NICE Satmetrix
8.0

Survey Administration & Security

FormAssembly
8.7
NICE Satmetrix
8.0
Access controls
FormAssembly
7.9
NICE Satmetrix
8.0
Compliance
FormAssembly
9.6
NICE Satmetrix
8.0

Survey Distribution

FormAssembly
7.9
NICE Satmetrix
Vendor-offered crowdsourcing
FormAssembly
6.0
NICE Satmetrix
Respondent restrictions
FormAssembly
9.7
NICE Satmetrix

Pros

FormAssembly

  • SalesForce integration is really nice. You can map to specific fields with form values, or you can use detailed formulas. You can also choose to bypass assignment rules on a per-form basis, and create customized logic for when cases are created, when leads are created/merged, etc. It's very robust.
  • Form creation in general is very simple. They've gotten good over the years of creating an intuitive, drag and drop interface that's quick to edit. I like that you can also assign values to fields so conditional form building gets easy.
  • I like that you can customize how responses are viewed in the response window. Choose what columns show up so you can find records with ease, and with just one glance. OR you can download everything to excel in a snap too.
Nick Bencivenga | TrustRadius Reviewer

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Cons

FormAssembly

  • It may not be Salesforce Lightning Experience compatible - at least for us - in terms of linking to Lightning Experience Notes
  • Saving a form edit can be confusing depending on where in the form the edit is made
  • It would be nice to add a background image so that the desktop browser doesn't have so much white-space around the form.
William Reese | TrustRadius Reviewer

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Likelihood to Renew

FormAssembly

FormAssembly 8.5
Based on 3 answers
One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.
Tony Jackson | TrustRadius Reviewer

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Support Rating

FormAssembly

FormAssembly 10.0
Based on 1 answer
While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.
Tony Jackson | TrustRadius Reviewer

NICE Satmetrix

No score
No answers yet
No answers on this topic

Alternatives Considered

FormAssembly

The big differentiator for me with FormAssembly has always been the Salesforce integration. I have yet to find an alternative form builder that makes building integrations with Salesforce any easier than FormAssembly. I like the look and feel of Typeform forms better than FormAssembly, but I would prefer to have the integration than the fancy form. Zapier's integration has always been confusing to me.
Anonymous | TrustRadius Reviewer

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Return on Investment

FormAssembly

  • FormAssembly allows staff to gather better data and not have to do so much manual entry. This allows staff to focus their energies on other mission critical items.
  • FormAssembly helps to improve data quality by reducing duplicates and enforcing data quality.
Dale Gish | TrustRadius Reviewer

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Screenshots

NICE Satmetrix

Pricing Details

FormAssembly

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

FormAssembly Editions & Modules

Edition
Professional - Monthly$89
Premier$224
EnterpriseContact sales
ComplianceContact sales
  1. none
Additional Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

FormAssembly
9.8
NICE Satmetrix
4.0

Likelihood to Renew

FormAssembly
8.5
NICE Satmetrix
5.1

Reliability and Availability

FormAssembly
10.0
NICE Satmetrix

Support Rating

FormAssembly
10.0
NICE Satmetrix

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