FormAssembly vs. NICE Satmetrix

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FormAssembly
Score 9.7 out of 10
N/A
FormAssembly is a web form and data collection platform that helps organizations take control of the data collection process. Its drag-and-drop Form Builder aims to empower team members and enables a wide range of use cases. Users can choose from multiple field types, and additional pages, set up conditional fields, and build calculated fields. FormAssembly's integrations help to drive essential business initiatives in any industry. Its Salesforce integration allows users to…
$89
NICE Satmetrix
Score 8.0 out of 10
N/A
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.N/A
Pricing
FormAssemblyNICE Satmetrix
Editions & Modules
Professional - Monthly
$89
Premier
$224
Enterprise
Contact sales
Compliance
Contact sales
No answers on this topic
Offerings
Pricing Offerings
FormAssemblyNICE Satmetrix
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
FormAssemblyNICE Satmetrix
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
FormAssembly
9.2
9 Ratings
NICE Satmetrix
8.0
2 Ratings
Survey templates9.87 Ratings8.02 Ratings
Themes8.58 Ratings8.02 Ratings
Custom logo/branding9.39 Ratings8.02 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
FormAssembly
9.0
9 Ratings
NICE Satmetrix
8.0
2 Ratings
Changes to live survey9.78 Ratings8.02 Ratings
Question design help7.57 Ratings8.02 Ratings
Multiple question types9.89 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
FormAssembly
9.8
8 Ratings
NICE Satmetrix
8.0
2 Ratings
Survey logic flexibility9.88 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
FormAssembly
8.5
9 Ratings
NICE Satmetrix
8.0
2 Ratings
Response tracking9.79 Ratings8.02 Ratings
Data export9.58 Ratings8.02 Ratings
Standard reports7.96 Ratings8.02 Ratings
Custom reports7.76 Ratings8.02 Ratings
Analytics7.56 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
FormAssembly
8.7
7 Ratings
NICE Satmetrix
8.0
2 Ratings
Access controls7.96 Ratings8.02 Ratings
Compliance9.66 Ratings8.02 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
FormAssembly
7.9
4 Ratings
NICE Satmetrix
-
Ratings
Vendor-offered crowdsourcing6.01 Ratings00 Ratings
Respondent restrictions9.74 Ratings00 Ratings
User Ratings
FormAssemblyNICE Satmetrix
Likelihood to Recommend
9.8
(12 ratings)
4.0
(7 ratings)
Likelihood to Renew
8.5
(3 ratings)
5.1
(5 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
FormAssemblyNICE Satmetrix
Likelihood to Recommend
FormAssembly
FormAssembly has been an essential tool to have in our back pocket. It's best when you need a form quickly and can compromise on some of the dynamic elements that would be possible in Visualforce. It serves a particularly critical need when skilled developers are at a premium, but clever admins are available.
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NICE Systems
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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Pros
FormAssembly
  • SalesForce integration is really nice. You can map to specific fields with form values, or you can use detailed formulas. You can also choose to bypass assignment rules on a per-form basis, and create customized logic for when cases are created, when leads are created/merged, etc. It's very robust.
  • Form creation in general is very simple. They've gotten good over the years of creating an intuitive, drag and drop interface that's quick to edit. I like that you can also assign values to fields so conditional form building gets easy.
  • I like that you can customize how responses are viewed in the response window. Choose what columns show up so you can find records with ease, and with just one glance. OR you can download everything to excel in a snap too.
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NICE Systems
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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Cons
FormAssembly
  • It may not be Salesforce Lightning Experience compatible - at least for us - in terms of linking to Lightning Experience Notes
  • Saving a form edit can be confusing depending on where in the form the edit is made
  • It would be nice to add a background image so that the desktop browser doesn't have so much white-space around the form.
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NICE Systems
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
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Likelihood to Renew
FormAssembly
One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.
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NICE Systems
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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Support Rating
FormAssembly
While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.
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NICE Systems
No answers on this topic
Alternatives Considered
FormAssembly
The big differentiator for me with FormAssembly has always been the Salesforce integration. I have yet to find an alternative form builder that makes building integrations with Salesforce any easier than FormAssembly. I like the look and feel of Typeform forms better than FormAssembly, but I would prefer to have the integration than the fancy form. Zapier's integration has always been confusing to me.
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NICE Systems
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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Return on Investment
FormAssembly
  • FormAssembly allows staff to gather better data and not have to do so much manual entry. This allows staff to focus their energies on other mission critical items.
  • FormAssembly helps to improve data quality by reducing duplicates and enforcing data quality.
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NICE Systems
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
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