What users are saying about

Formstack

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Top Rated
126 Ratings

Formstack

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Top Rated
126 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Formstack

I would use it for Admissions, HR, and Administrative purposes. It automates and streamlines processes like no other. However, I would not recommend it for someone unaware of the third party integrations. You can pull a CSV, but that can become burdensome. If you know Google Sheets, you can create a filter to make the data manageable. For someone who knows how to do this, Formstack is wonderful; if you don't, be prepared to feel lost on data until you get the hang of it.
Patrick Stephens profile photo

Feature Rating Comparison

Survey Format & Appearance

Formstack
7.5
Survey templates
Formstack
7.8
Themes
Formstack
7.1
Custom logo/branding
Formstack
7.6

Survey Content

Formstack
8.4
Changes to live survey
Formstack
8.5
Question design help
Formstack
8.0
Multiple question types
Formstack
8.6

Survey Logic

Formstack
8.2
Survey logic flexibility
Formstack
8.2

Survey Reporting & Analytics

Formstack
8.7
Response tracking
Formstack
10.0
Data export
Formstack
8.4
Standard reports
Formstack
7.8
Custom reports
Formstack
7.2
Analytics
Formstack
10.0

Survey Administration & Security

Formstack
8.4
Access controls
Formstack
8.3
Compliance
Formstack
8.5

Survey Distribution

Formstack
8.0
Vendor-offered crowdsourcing
Formstack
8.0
Respondent restrictions
Formstack
8.0

Pros

  • Formstack allowed us to customize the look and feel of our forms to match our branding. It was easy for our engineers to integrate the forms within our onboarding process to deliver a seamless experience.
  • Formstack integrates well with HubSpot, our marketing automation platform of choice.
  • Formstack offered us a lot of flexibility in the types/formats of questions we could deploy (open-ended text, multi-choice, single choice, etc.). This made it easy to get data the way we wanted and facilitated getting that data into HubSpot.
Josh Summerhays profile photo

Cons

  • Buggy Updates: Formstack tends to make on-the-fly updates that break features. We run into this about once a year
  • Appearance: the forms are starting to look dated compared to some of the competitors (looking at you, Typeform)
  • Dynamic Data: passing data from one field to another is not-exactly doable
  • Paid Add-Ons: the price for Formstack is already an arm and a leg; the fact that they have additional monthly paid add-ons is frustrating
  • User Limits: user accounts barely do anything outside of 'view/edit' permissions, thus the low volume allocated seems a bit greedy at $10/user/mo for more
No photo available

Likelihood to Renew

Formstack9.1
Based on 12 answers
It WORKS, plain and simple...it does what we need it to do and then some!
Aaron Wesson profile photo

Usability

Formstack10.0
Based on 3 answers
It's been great!
Ryan Spear profile photo

Support

Formstack8.1
Based on 2 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
No photo available

Implementation

Formstack10.0
Based on 1 answer
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman profile photo

Alternatives Considered

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge profile photo

Return on Investment

  • Better Customer Service
  • Increased Customer Communication
  • Faster Response Time to Customer Concerns
  • Reliable Data
Sarah Meerschaert profile photo

Pricing Details

Formstack

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Formstack Editions & Modules
Formstack
Edition
Silver
$391
Gold
$99/mo2
Platinum
$249/mo3
Bronze
$19/mo4
1. All Base Features + 5 Users
2. All Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + 100 Forms + 10,000 Submissions + 10 Users
3. All Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + Priority Support + 1,000 Forms + 100,000 Submissions + 25 Users
4. All base features + 1 User
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals