What users are saying about
153 Ratings
151 Ratings
153 Ratings
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Score 8.1 out of 100
151 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • Formstack Forms ranks higher in 5 feature sets: Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution
  • Typeform ranks higher in 1 feature set: Survey Format & Appearance

Survey Format & Appearance

6.6

Formstack Forms

66%
7.1

Typeform

71%
Typeform ranks higher in 2/3 features

Survey templates

8.7
87%
53 Ratings
6.9
69%
43 Ratings

Themes

5.3
53%
57 Ratings
7.3
73%
45 Ratings

Custom logo/branding

5.9
59%
59 Ratings
7.2
72%
43 Ratings

Survey Content

8.1

Formstack Forms

81%
7.4

Typeform

74%
Formstack Forms ranks higher in 3/3 features

Changes to live survey

7.2
72%
54 Ratings
7.2
72%
40 Ratings

Question design help

8.0
80%
1 Rating
6.9
69%
39 Ratings

Multiple question types

9.0
90%
59 Ratings
8.0
80%
45 Ratings

Survey Logic

7.9

Formstack Forms

79%
7.4

Typeform

74%
Formstack Forms ranks higher in 1/1 features

Survey logic flexibility

7.9
79%
59 Ratings
7.4
74%
39 Ratings

Survey Reporting & Analytics

9.3

Formstack Forms

93%
8.0

Typeform

80%
Formstack Forms ranks higher in 5/5 features

Response tracking

10.0
100%
1 Rating
7.5
75%
43 Ratings

Data export

9.0
90%
60 Ratings
7.9
79%
41 Ratings

Standard reports

9.0
90%
57 Ratings
8.9
89%
38 Ratings

Custom reports

8.3
83%
49 Ratings
7.9
79%
25 Ratings

Analytics

10.0
100%
1 Rating
7.6
76%
36 Ratings

Survey Administration & Security

8.5

Formstack Forms

85%
5.9

Typeform

59%
Formstack Forms ranks higher in 2/2 features

Access controls

8.6
86%
56 Ratings
4.9
49%
26 Ratings

Compliance

8.3
83%
51 Ratings
6.9
69%
24 Ratings

Survey Distribution

8.0

Formstack Forms

80%
7.3

Typeform

73%
Formstack Forms ranks higher in 1/2 features

Vendor-offered crowdsourcing

8.0
80%
1 Rating
8.7
87%
9 Ratings

Respondent restrictions

8.0
80%
1 Rating
5.9
59%
21 Ratings

Attribute Ratings

  • Formstack Forms is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Typeform is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

7.7

Formstack Forms

77%
75 Ratings
6.8

Typeform

68%
45 Ratings

Likelihood to Renew

9.1

Formstack Forms

91%
12 Ratings
10.0

Typeform

100%
1 Rating

Usability

7.6

Formstack Forms

76%
6 Ratings
7.1

Typeform

71%
9 Ratings

Availability

10.0

Formstack Forms

100%
4 Ratings

Typeform

N/A
0 Ratings

Support Rating

4.6

Formstack Forms

46%
7 Ratings
6.9

Typeform

69%
8 Ratings

Implementation Rating

10.0

Formstack Forms

100%
2 Ratings

Typeform

N/A
0 Ratings

Likelihood to Recommend

Formstack

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
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Typeform

Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.
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Pros

Formstack

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
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Typeform

  • The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
  • Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
  • Integration with products like Zapier allow you to use it as part of a larger automation in your company.
  • Visually pleasing designs with use of themes, images and video to match your branding.
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Cons

Formstack

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
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Typeform

  • The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use.
  • When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences.
  • Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan.
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Pricing Details

Formstack Forms

Starting Price

$0

Editions & Modules

Formstack Forms editions and modules pricing
EditionModules
Silver591
Gold992
Platinum2493
EnterpriseContact sales team4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Typeform

Starting Price

$3,000 *Per Month

Editions & Modules

Typeform editions and modules pricing
EditionModules
Essentials30.001
Professional35.002
Premium59.003

Footnotes

  1. *Per Month
  2. *Per Month
  3. *Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*For annual contract.

Likelihood to Renew

Formstack

Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
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Typeform

We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
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Usability

Formstack

I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
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Typeform

The overall usability of Typeform is extremely easy and self explanatory. It was quick and simple to learn how to create surveys with the templates and how to add and customize the type of answers or questions you ask. It is very easy to pull the data from the survey results, where the data is broken down and has nice graphs.
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Support Rating

Formstack

The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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Typeform

Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
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Implementation Rating

Formstack

We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
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Typeform

No answers on this topic

Alternatives Considered

Formstack

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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Typeform

When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
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Return on Investment

Formstack

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
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Typeform

  • Typeform has helped guide our Customer Success, Product, and Marketing teams in strategizing how to engage with customers better, and it has also given us a quick and easy way to do so! By collecting feedback and being able to share it across internal teams, we can coordinate our efforts to build our customers a better tool.
  • Typeform has proved to be an elegant solution to one of our earlier vexing problems (previous survey tools that looked annoying, had extremely limited branding options/were not customizable, and didn't integrate well with the rest of our tool set) while not breaking the bank for us - it's a very reasonable price point and does WAY more than the previous tools we were paying just as much for.
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Screenshots

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