13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

FortiGuard Web Filtering Service

FortiGuard Web Filtering Service has served us well for protecting both business and guest networks. We currently have multiple tiers on the business side running different rule sets, and some shared custom groups allowing us to manage access with as much granularity as we desire
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back.For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
Anonymous | TrustRadius Reviewer

Pros

FortiGuard Web Filtering Service

  • Easy Implementation.
  • Worked well with most of the apps we use.
  • GUI was easy to use.
Tony Ortiz | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
Anonymous | TrustRadius Reviewer

Cons

FortiGuard Web Filtering Service

  • The method for allowing individual overrides is clunky, but it functions. A clean way to allow individual overrides (with the ability to set a timer) would be fantastic.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos
Anonymous | TrustRadius Reviewer

Usability

FortiGuard Web Filtering Service

No score
No answers yet
No answers on this topic

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 5.0
Based on 1 answer
I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface.I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
Anonymous | TrustRadius Reviewer

Support Rating

FortiGuard Web Filtering Service

FortiGuard Web Filtering Service 6.0
Based on 1 answer
Took a little longer for support to get our problem solved, but when the upper tier tech support was involved, we got excellent customer support.
Tony Ortiz | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 10.0
Based on 1 answer
I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

FortiGuard Web Filtering Service

We selected FortiGuard Web Filtering because it came in the service bundle with our FortiGate unit. After testing the service for a couple of months, we disabled the web filtering that was running on our client machines and have not looked back. It's been easy to manage, effective, and fast. There isn't much more you can ask for from a filtering solution.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
Anonymous | TrustRadius Reviewer

Return on Investment

FortiGuard Web Filtering Service

  • It cost us almost little time to set up and pilot, so we didn't spend a lot of man-hours working on it. Implementation was easy.
Tony Ortiz | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • Helps maintain network security and prevents malicious browsing
  • Helps to prevent dangerous internet usage from network servers
  • Relatively low cost means fast ROI with drastically reduced security response costs
Anonymous | TrustRadius Reviewer

Pricing Details

FortiGuard Web Filtering Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec WebFilter / Intelligence Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison