15 Ratings
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Score 8.7 out of 100
1 Rating
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Score 9 out of 100

Attribute Ratings

  • Symantec WebFilter / Intelligence Services is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.4

FortiGuard Web Filtering Service

64%
3 Ratings
9.0

Symantec WebFilter / Intelligence Services

90%
1 Rating

Usability

FortiGuard Web Filtering Service

N/A
0 Ratings
5.0

Symantec WebFilter / Intelligence Services

50%
1 Rating

Support Rating

6.0

FortiGuard Web Filtering Service

60%
2 Ratings
10.0

Symantec WebFilter / Intelligence Services

100%
1 Rating

Likelihood to Recommend

Fortinet

I recommend FortiGuard [Web Filtering Service] for small and medium businesses. It is well suited if you need to block bad websites like pornography, so I especially recommend using it for schools. For example, you can implement a firewall between the public internet and your local network of computer labs, students, and staff.
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Broadcom

In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back. For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
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Pros

Fortinet

  • The logging provided in FortiGuard Web Filtering Services is fantastic. It allows you to capture all requisite information. I personally have my log view set to show address accessed, time browsed, user, machine, all IP addresses involved, computer name, site Category, and the action taken.
  • In 4 years I have had to report 6 incorrect website ratings. Every time I've reported an issue, there has been an update to the site listing by the next morning.
  • Creating separate rule sets is simple, allowing for easy management of different groups of users.
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Broadcom

  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
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Cons

Fortinet

  • Interface was not easy for some other users, but after they got it down, it worked well.
  • Took a little while to get help from support. Had to call the project manager to get help. But they took care of the issue after the fact.
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Broadcom

  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos
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Pricing Details

FortiGuard Web Filtering Service

Starting Price

Editions & Modules

FortiGuard Web Filtering Service editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Symantec WebFilter / Intelligence Services

    Starting Price

    Editions & Modules

    Symantec WebFilter / Intelligence Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Fortinet

      No answers on this topic

      Broadcom

      I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface. I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
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      Support Rating

      Fortinet

      Took a little longer for support to get our problem solved, but when the upper tier tech support was involved, we got excellent customer support.
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      Broadcom

      I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
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      Alternatives Considered

      Fortinet

      We selected FortiGuard Web Filtering because it came in the service bundle with our FortiGate unit. After testing the service for a couple of months, we disabled the web filtering that was running on our client machines and have not looked back. It's been easy to manage, effective, and fast. There isn't much more you can ask for from a filtering solution.
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      Broadcom

      Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
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      Return on Investment

      Fortinet

      • The subscription is a bit expensive. However, taking its value into consideration makes it worthwhile.
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      Broadcom

      • Helps maintain network security and prevents malicious browsing
      • Helps to prevent dangerous internet usage from network servers
      • Relatively low cost means fast ROI with drastically reduced security response costs
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