Fortra’s Automate vs. Gavagai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fortra’s Automate
Score 9.0 out of 10
N/A
Fortra's Automate (formerly HelpSystems Automate) is a robotic process automation platform for desktop applications. According to the vendor, it offers the ability to automate almost any business process, and no technical expertise is required—IT and business users alike can understand the drag-and-drop interface.N/A
Gavagai
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Gavagai Explorer is a text analysis tool for companies that want to keep track of what their customers think – regardless of which language they speak. Explorer analyzes texts in 47 languages. The texts get automatically analyzed and the results are presented in interactive and share-able Dashboards. Gavagai understands meaning The majority of the text data it analyzes comes from sources such as surveys, reviews, emails, chat conversations, and social…
$3,000
Time used to Set Up
Pricing
Fortra’s AutomateGavagai
Editions & Modules
No answers on this topic
Small - 3 project slots -1200 credits
€ 120 per month - More or extra credits can be purchased
Number of Texts Analyzing, number of seats, number of projects
Medium - 10 project slots - 1200 credits
€ 400 per month - More or extra credits can be purchased
Number of Texts Analyzing, number of seats, number of projects
Large - 50 project slots - 1200 credits
€ 2,000 per month - More or extra credits can be purchased
Number of Texts Analyzing, number of seats, number of projects
The Entire Web Application
$3000.00
Time used to Set Up
Enterprise
quote: https://www.gavagai.io/request-quote/
Number of Texts Analyzing, number of seats, number of projects
Offerings
Pricing Offerings
Fortra’s AutomateGavagai
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsBuy extra credits at any time Bought credits never expire
More Pricing Information
Community Pulse
Fortra’s AutomateGavagai
Top Pros
Top Cons
Best Alternatives
Fortra’s AutomateGavagai
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Score 8.5 out of 10
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Score 7.8 out of 10
Medium-sized Companies
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Score 8.8 out of 10
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Score 9.1 out of 10
Enterprises
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Score 8.8 out of 10
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User Ratings
Fortra’s AutomateGavagai
Likelihood to Recommend
10.0
(4 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Fortra’s AutomateGavagai
Likelihood to Recommend
Fortra
It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.
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Gavagai AB
Gavagai is well suited for a B2C business that receives a lot of customer feedback in a form of open-ended text. It makes life easier for the customer experience team to efficiently identify the strengths and areas of improvement for the business. It saves a lot of time and also the hassle of analysing text data manually. It is not just a word cloud tool that shows you the words with the most number of mentions. Gavagai directs you towards actionability.
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Pros
Fortra
  • Very detailed task builder. Easy to read step by step a task's operation even if you don't have much programming knowledge.
  • Scheduling for automation jobs is very flexible. Allows us to create all kinds of job schedules as needed.
  • Organization of jobs, tasks, conditions is done well. Allows us to easily manage our items.
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Gavagai AB
  • Simplifies text data.
  • Lets you customise your dashboard.
  • Sentiment analysis
  • Supports 47+ languages
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Cons
Fortra
  • A reporting capability on tasks: enabled, disabled, by folder, by trigger, etc. Currently there is none.
  • An "OR" in their conditional statements - currently there is only "AND".
  • Some kind of temporary backup when changing a task - separate from the current back up/restore functionality (which works well).
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Gavagai AB
  • Auto generated filters based on the data uploaded.
  • Adding more Indian regional languages.
  • Competitive pricing
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Usability
Fortra
It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.
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Gavagai AB
No answers on this topic
Support Rating
Fortra
Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.
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Gavagai AB
No answers on this topic
Alternatives Considered
Fortra
Read full review
Gavagai AB
I didn't evaluate many options while choosing Gavagai, I had explored a few local vendors whose capabilities were either incomplete or were not up to the mark. Their customer support was also quite poor. Also, the tool was debugged enough which led to frequent crashing. Alchmer although is not a direct competitor to Gavagai, since it's more of a customer feedback tool with additional capabilities of text analytics. I found Alchemer to be extremely expensive. Zonka on the other hand was quite welcoming to feedback from me and promised to develop additional capabilities for my specific requirements although the plan didn't go through due to internal reasons.
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Return on Investment
Fortra
  • It's been a net positive as AutoMate requires less eyes on specific tasks so that people can focus attention elsewhere and do more analysis.
  • Less manual work also decreases the chances of mistakes and/or missed jobs. Since Automate can schedule everything, send email notifications, etc., there is less time wasted.
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Gavagai AB
  • Helps save man hours.
  • Reduces the effort required to analyse big data.
  • Helps to act upon areas of improvement faster.
  • Indicates the strengths or things that are particularly liked by your customers.
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ScreenShots

Fortra’s Automate Screenshots

Screenshot of Screenshot of

Gavagai Screenshots

Screenshot of Using the Gavagai Explorer produces Topics from the text data. The Topics give you a granular understanding of the text data through understanding the Prevalence, Sentiment, and Associations.Screenshot of The language technology the Gavagai Explorer is built on.Screenshot of Customer Experience unstructured Text data analytics