4 Ratings
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Score 8.3 out of 100
5 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Foundation Directory Online (FDO)

Beyond any pros or cons, the simple fact is that FDO is the industry standard for grant prospecting databases. Others like GrantStation, GrantSearch, and more can offer some other functionalities or different UX/UI, but ultimately I've never found something that other search platforms had that FDO did not. If you are a non-profit organization, you need a subscription to FDO if you have any serious interest in prospecting (and getting) institutional funding.
David S. Levine, CFRE | TrustRadius Reviewer

FrontStream Panorama

Given the experience I have had this year, I couldn't recommend any part of their service. The product doesn't function as advertised and they don't communicate with customers to let them know what they are doing to fix it. It is a level of service that is completely unacceptable on every level.
Vicky Pasenko | TrustRadius Reviewer

Pros

Foundation Directory Online (FDO)

  • Summarizing foundation information (contact info, funding priorities, geographic priorities, etc.) in a user-friendly format
  • Recommending similar foundations based on certain criteria, this is helpful when looking for new funding opportunities
  • Being able to search through organization's 990s using crtl + F
Anonymous | TrustRadius Reviewer

FrontStream Panorama

  • FrontStream Panorama allows you to customize a larger portion of your pages that you design if you have experience with HTML and coding.
  • FrontStream Panorama allows you to integrate their other platforms, such as bidding for good, which is for auction items, and connect those to their ticket registration software.
  • FrontStream Panorama allows you to pull reports and customize and save reports you might use often.
Nikicha Nieto | TrustRadius Reviewer

Cons

Foundation Directory Online (FDO)

  • As this platform grows, more data will be available and I'm looking forward to even further narrowed search results.
Abby Landmeier | TrustRadius Reviewer

FrontStream Panorama

  • Two weeks ago we started receiving questions from donors because they were having trouble making donations. The pages wouldn't load or they would get part way through the donation process and the page would buffer and they couldn't complete the process. Some had tried to donate 3 or 4 times unsuccessfully. We have been told this is fixed now, but we still hear intermittent comments from people with issues.
  • Two weeks ago we started seeing issues with the display pages that show progress of the fundraising campaign. The totals were inaccurate - some were too low and some were too high. The concept is to encourage competition between teams and individuals and the inability to see accurate data eliminates this aspect of the campaign. Also, in some cases the totals were showing that people had exceeded their goal when they had not. Donors are more likely to contribute to help someone meet their goal than to give money to someone who is already above goal.
  • Customer Service has been awful. It is difficult to reach anyone and when you do the updates are not not very helpful. It has been nearly two weeks with no progress. All week long this wee we were told they were testing the solution and as soon as it was tested and they were sure it worked they would apply the fix. Last night they did something because all of the numbers changed but now they are worse than they were before. Most of our participants have disappeared and our totals are even lower than they were. We have had no updates today to explain where they are or what will happen next.
  • Our event is two weeks away and I don't know how we will reach our goal. I don't even know how much money we have raised to date. If I could figure out a way to switch to another platform at this time I would but unfortunately I think we are stuck with this solution for this year. It is very disappointing that they can't fix these issues and even worse that they don't communicate with their customers. We will not use them again!
Vicky Pasenko | TrustRadius Reviewer

Support Rating

Foundation Directory Online (FDO)

Foundation Directory Online (FDO) 10.0
Based on 2 answers
Any question is answered within 24-48 hours, professionally. If one person can't answer right away, they will seek answers within their support group and find the answer for you.
David S. Levine, CFRE | TrustRadius Reviewer

FrontStream Panorama

FrontStream Panorama 1.0
Based on 1 answer
They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.
Vicky Pasenko | TrustRadius Reviewer

Alternatives Considered

Foundation Directory Online (FDO)

I have also used Grant Station and GuideStar for foundation research and have found Foundation Directory Online to be the most user-friendly, provide the most detailed information about foundations, and to have the best search features in order to find the funders that I am looking for as well as to discover new funders
Anonymous | TrustRadius Reviewer

FrontStream Panorama

We switched from Classy.org to FrontStream Panorama and then back to Classy.org. But, originally what intrigued us about FrontStream Panorama was the ability to customize our fundraising pages. Visual design is so important to storytelling and to raising revenue and it seemed like a real opportunity for us to create beautiful campaigns that raised more money. They were also slightly less expensive than competitors.
Nikicha Nieto | TrustRadius Reviewer

Return on Investment

Foundation Directory Online (FDO)

  • We don't apply for many grants, however; we use look for resources to direct nonprofit when looking for additional funding outside of our funding process.
Abby Landmeier | TrustRadius Reviewer

FrontStream Panorama

  • FrontStream Panorama ended up giving us a refund for the entire year that we used their platform because it did not work for any period of the time we were contracted with them. That being said, they were a reasonably priced platform and were willing to match the fees we were paying with a different company.
Nikicha Nieto | TrustRadius Reviewer

Pricing Details

Foundation Directory Online (FDO)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FrontStream Panorama

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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