Foundation Software Construction Accounting vs. Plate IQ

Does not have employee facing portal where employee can update info. Does not have part to do onboarding, hr, etc. Payroll is wonderful and more efficient. Pulling reports is amazingly easy. Building reports is easy

It is well targeted at restaurants and similar service organizations with complex COGS. It dovetails well with complementary systems like FinTech payments. It wasn't designed by accountants, so there is a bit of roughness. Reporting is very limited: would like to see some SQL / build your own report functionality. Lookups are reasonably robust (filter for amount, time, vendor, etc). It is occasionally unstable but recovers gracefully. From our use case, it would be preferable to have the user approving the invoice ALSO have the ability to attach documents. This is left to the payment approver, who in our case is the "check signer".

• Time saver.
• Web-based.
• Work from anywhere.

Incentivized

• OCR
• Workflow
• Support

Incentivized

• Certified payroll reports.
• Non-customized reports.
• Security.

Incentivized

• Provide better analytics in terms of cost increases per item.
• Provide the ability to create recipes and forward price increases to those recipes for accurate food cost projections.
• Free Bill Pay

It was decent to implement. It's been pretty easy at training others. Really easy to connect to their computers

Support is usually pretty great. Most of the time return calls to tickets logged are fairly quick. Most everyone is knowledgeable and helpful

They have a dedicated support person for each customer who actually knows the product.

Turnaround is usually within an hour or faster.

Personally,
I did not have a hand in deciding the software, but for our company is has not
led to increased productivity or made things easier. It has been more difficult
for payroll to be inputted correctly and the payroll reports for certified
payroll often come out incorrect and we need to manually figure out how to correct
the issues and get them in correctly

Incentivized

We used DocuWare first; great experience; however, it was not made specifically for restaurant clients like Plate IQ is. Plate IQ does a much better job of recognizing common items, and they've continued to add a function that is important for restaurant owners. Restaurant 365, we felt, was trying to be a complete package of accounting/AP/AR/inventory. After looking at each piece, we didn't feel that each of them was as strong as the other.

Incentivized

• Double input for payroll.
• Certified payroll reports lacking.
• Takes more time.

Incentivized

• In my opinion, it has had zero impact on ROI now that we are paying for an additional year.
• Another negative is that we've spent a lot of time discussing this issue with Plate IQ, to no avail. They feel it's appropriate to charge a company for an entire year of service even though said company emailed to cancel prior to the end of the first year of service.
• We also wasted a lot of time onboarding this company only to find out that the software left a lot to be desired.