Likelihood to Recommend
In its beta [version] it got stuck in some modules but with the new update, it’s working [perfectly]. It does not matter what size of a company is [it's perfect] for every Spacs to use.
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Paychex Flex is great for employers, both large and small, to help process their payroll. It automatically generates reports, allows employees to be paid via direct deposit and access their stubs and W2s electronically. It has worked well for us both on the employer and employee end. I cannot think of an instance where it wouldn't be appropriate. It is a perfect all-in-one payroll processing service, with team support built in.
Read full review Pros Organization. Real-time control. Read full review Direct deposit of pay check. Fill up employees W4 forms. Submit time card to payroll for processing. Assigning badge numbers and employee ID. Submitting 5500 forms to IRS. Manage and monitor 401K enrolled employees and 401K performance. Access quarterly employment filing reports when needed. Each employee is assigned a portal to access their payroll stubs and W2 forms when needed. Read full review Cons It’s interface is bit tricky but eventually get used to it. Other then that its perfect for its use. Read full review It's difficult to update user emails and user phone numbers after they have been set The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review. For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year. Read full review Likelihood to Renew
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Read full review Usability
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Read full review Reliability and Availability
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Read full review Performance
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Read full review Support Rating
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
Read full review Online Training
They were very patient and answered all of my questions.
Read full review Implementation Rating
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Read full review Alternatives Considered
I would always prefer foundU for payrolls because it covers almost every module. And it’s really easy to use. It's cost efficient and it’s one of the best tools currently available for payment solutions.
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Paychex Flex is hands-down an easier way to manage payroll. I found
to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Read full review Scalability
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Read full review Return on Investment Always exact payroll. Advanced calculations. Read full review Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting. The payroll journals are very easy to read and make cash management a very simple process. Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks. Read full review