What users are saying about
2 Ratings
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360 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Paychex Flex

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360 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

foundU

In its beta [version] it got stuck in some modules but with the new update, it’s working [perfectly]. It does not matter what size of a company is [it's perfect] for every Spacs to use.
Anonymous | TrustRadius Reviewer

Paychex Flex

Because Paychex Flex cost is based on the number of employees, it was a great fit for our small nonprofit. It takes some of the burdens off of my position, so that I may focus on meeting the needs of our mission and reaching out to our community. I would highly suggest giving Paychex Flex a try regardless of the size of your business.
Luann Honerkamp | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

foundU
10.0
Paychex Flex
7.8
Pay calculation
foundU
10.0
Paychex Flex
8.4
Support for external payroll vendors
foundU
10.0
Paychex Flex
Off-cycle/On-Demand payment
foundU
10.0
Paychex Flex
7.0
Benefit plan administration
foundU
10.0
Paychex Flex
8.0
Direct deposit files
foundU
10.0
Paychex Flex
8.3
Salary revision and increment management
foundU
10.0
Paychex Flex
8.1
Reimbursement management
foundU
10.0
Paychex Flex
7.3

Human Resource Management

foundU
Paychex Flex
6.8
Employee demographic data
foundU
Paychex Flex
8.3
Employment history
foundU
Paychex Flex
7.8
Job profiles and administration
foundU
Paychex Flex
7.8
Workflow for transfers, promotions, pay raises, etc.
foundU
Paychex Flex
7.4
Organizational charting
foundU
Paychex Flex
1.0
Organization and location management
foundU
Paychex Flex
7.6
Compliance data (COBRA, OSHA, etc.)
foundU
Paychex Flex
7.5

Leave and Attendance Management

foundU
Paychex Flex
7.8
Approval workflow
foundU
Paychex Flex
7.8
Balance details
foundU
Paychex Flex
7.9
Annual carry-forward and encashment
foundU
Paychex Flex
7.8

Employee Self Service

foundU
Paychex Flex
8.2
View and generate pay and benefit information
foundU
Paychex Flex
8.4
Update personal information
foundU
Paychex Flex
8.2
View company policy documentation
foundU
Paychex Flex
8.0
View job history
foundU
Paychex Flex
8.2

Asset Management

foundU
Paychex Flex
7.2
Tracking of all physical assets
foundU
Paychex Flex
7.2

HR Reporting

foundU
Paychex Flex
7.3
Report builder
foundU
Paychex Flex
7.2
Pre-built reports
foundU
Paychex Flex
7.6
Ability to combine HR data with external data
foundU
Paychex Flex
7.2

Onboarding

foundU
Paychex Flex
7.9
New hire portal
foundU
Paychex Flex
8.1
Manager tracking tools
foundU
Paychex Flex
7.7

Recruiting / ATS

foundU
Paychex Flex
7.1
Job Requisition Management
foundU
Paychex Flex
7.1
Company Website Posting
foundU
Paychex Flex
7.3
Publish to Social Media
foundU
Paychex Flex
7.3
Job Search Site Posting
foundU
Paychex Flex
7.0
Duplicate Candidate Prevention
foundU
Paychex Flex
7.0
Applicant Tracking
foundU
Paychex Flex
7.1
Notifications and Alerts
foundU
Paychex Flex
7.1

Pros

foundU

  • It’s monthly projectile feature is really wonderful.
  • It done all process with just one click
  • We just have to add only once.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

foundU

  • It’s interface is bit tricky but eventually get used to it.
  • Other then that its perfect for its use.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

foundU

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 12 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

foundU

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.4
Based on 116 answers
I would like to see more flexible reporting features; not enough "live" reports for my liking. I'd love to be able to pull a YTD report at my discretion without needing to contact my account manager, as one is furnished with our weekly payroll reports.
Anonymous | TrustRadius Reviewer

Reliability and Availability

foundU

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

foundU

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

foundU

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.0
Based on 145 answers
Our organization had a rocky start converting to Paychex Flex and the support team made some errors. It took me over 30 hours in Paychex Flex to make the corrections. We still struggle with getting accurate information sometimes from our support staff even after the conversion
Anonymous | TrustRadius Reviewer

Online Training

foundU

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

foundU

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

foundU

I would always prefer foundU for payrolls because it covers almost every module. And it’s really easy to use. It's cost efficient and it’s one of the best tools currently available for payment solutions.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex takes care of all the reporting to the various tax reporting agencies, which gives me peace of mind that everything is being taken care of. ADP also does the same thing, but Paychex Flex is a little easier to be in contact with as they are always available. Quickbooks allows you to do your own reporting, but in the event of a mistake, Paychex Flex does accept responsibility and the liability if the mistake was theirs. I have not had a mistake from them yet, but I do know they will cover the liability if they do. That is total peace of mind for me.
Terry Capaldi | TrustRadius Reviewer

Scalability

foundU

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

foundU

  • It’s cost efficent
  • It increases team efficiency
  • It’s make work easier
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Improved time management where I can email folks every other week and people enter in their time.
  • It's been difficult when Jewish holidays get in the way as we are closed for those holidays. As long as I tell my rep in time, I won't get charged if having to submit payroll late, but I should be able to just submit when the holidays are at one point during the year and not have to email a week or so before each time it happens (it doesn't happen often, but it would be nice).
  • It's a consistent system we use across the board so it's equitable.
Rebecca Eisen | TrustRadius Reviewer

Screenshots

Pricing Details

foundU

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

foundU Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

foundU
9.0
Paychex Flex
7.8

Likelihood to Renew

foundU
Paychex Flex
9.0

Usability

foundU
Paychex Flex
8.4

Reliability and Availability

foundU
Paychex Flex
8.9

Performance

foundU
Paychex Flex
8.8

Support Rating

foundU
Paychex Flex
8.0

Online Training

foundU
Paychex Flex
8.2

Implementation Rating

foundU
Paychex Flex
8.6

Scalability

foundU
Paychex Flex
8.2

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