FreeConference.com vs. Glance

FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.

Incentivized

Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand

Incentivized

• I love the ability to make long distance calls without charge.
• I was delighted when they added the ability to screen share and show my slides to my customers.
• I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.

Incentivized

• Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
• The ability to customize our support domain makes it an easy address to verbally give the customer.

Incentivized

• Not being able to use 800 number (toll free).
• The website interface could be spruced up a bit.

Incentivized

• We would like more reporting features and more granularity with what we see.
• We would like to schedule our own reports.
• We would like more control over the user templates.

Incentivized

Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.

Incentivized

Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.

Incentivized

Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.

Incentivized

• BEST ROI ever! It's all free and has let me access people globally. Thanks!

Incentivized

• Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
• The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
• Overall, this has helped our team managers train their teams on the product more efficiently.

Incentivized