FreeConference.com vs. MiVoice Business

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConference.com
Score 8.5 out of 10
N/A
FreeConference is a telephony and VoIP software solution from FreeConference.N/A
MiVoice Business
Score 6.0 out of 10
N/A
MiVoice Business is a unified communications platform from Canadian Mitel Networks Corporation, for businesses with 5 to 65,000 potential users.N/A
Pricing
FreeConference.comMiVoice Business
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FreeConference.comMiVoice Business
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FreeConference.comMiVoice Business
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
FreeConference.comMiVoice Business
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConference.com
10.0
1 Ratings
20% above category average
MiVoice Business
6.6
1 Ratings
21% below category average
Call reports10.01 Ratings4.01 Ratings
Hosted PBX00 Ratings6.01 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.01 Ratings
User templates00 Ratings7.01 Ratings
Directory of employee names00 Ratings9.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConference.com
9.0
3 Ratings
6% above category average
MiVoice Business
7.0
1 Ratings
19% below category average
Call recording9.03 Ratings2.01 Ratings
Answering rules00 Ratings9.01 Ratings
Call park00 Ratings9.01 Ratings
Call screening00 Ratings5.01 Ratings
Message alerts00 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConference.com
8.0
3 Ratings
3% below category average
MiVoice Business
3.3
1 Ratings
86% below category average
Video conferencing8.02 Ratings1.01 Ratings
Audio conferencing8.03 Ratings7.01 Ratings
Video screen sharing00 Ratings2.01 Ratings
Best Alternatives
FreeConference.comMiVoice Business
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConference.comMiVoice Business
Likelihood to Recommend
8.0
(3 ratings)
6.0
(1 ratings)
User Testimonials
FreeConference.comMiVoice Business
Likelihood to Recommend
iotum
FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
Read full review
Mitel Networks Corporation
As a phone system, MiVoice Business is absolutely fantastic. It's equipment and even virtual appliances are extremely stable. Simple auto attendants and making/receiving calls is where the strength is. Where is needs help is the Windows-based software. Upgrading this can be extremely difficult and it frequently fails for no reason. Services stop running and needs frequent reboots. The client has improved greatly with newer releases but can be buggy. Sadly, the old ways of a traditional desktop phone is dying and I think MiVoice Business isn't as good as some other options that provide more. The end user client just isn't as stable as something like Microsoft Teams or Zoom Voice that can provide a more stable soft phone experience.
Read full review
Pros
iotum
  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Read full review
Mitel Networks Corporation
  • Virtual appliances if you have a strong VM infrastructure
  • The user client is decent and has improved since earlier versions of MiVoice Business
  • Extremely easy to setup new extensions/users
  • For the most part, it's an extremely stable system with just making and receiving phone calls.
Read full review
Cons
iotum
  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
Read full review
Mitel Networks Corporation
  • Softphone working through a VPN/Work-From-Home has always been a struggle
  • While I'm told an upgrade is near, the Contact Center is outdated and needs work
  • The upgrade process is very flakey and regularly fails on a Window server.
Read full review
Alternatives Considered
iotum
Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
Read full review
Mitel Networks Corporation
I've used MiVoice Business at multiple employers. Once of them was moving from a very old Avaya PBX, another was with an NEC phone system that was slightly newer. MiVoice was far more easier to setup phones, setup users, manage voicemail, ETC. While we had consultants perform any upgrades with Avaya and NEC, MiVoice we did more collaborative with our support partner but we ran into far more issues with upgrades of MiVoice. My last 2 companies have discussed moving their phone system to Microsoft Teams and my current position they've already done that. All the issues with MiVoice relating to upgrades and issues with the Connect client are not existant with Teams. Teams is the bar, sadly MiVoice Business - while a very good product - falls short. They just haven't yet resolved issues that have long existed and in a pre-covid world it was OK. Now that people are displaced, the office environment has changed and end users are not isolated to a desk with a physical phone. MiVoice Business needs to catch up.
Read full review
Return on Investment
iotum
  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Read full review
Mitel Networks Corporation
  • Was able to replace our old dying PBX system
  • Softphone, when it's working, allows users to answer phone calls from home
  • Can leverage our existing VM infrastructure to use virtual appliances instead of physical appliances
Read full review
ScreenShots