What users are saying about
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Top Rated
3319 Ratings
6 Ratings
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Score 9 out of 100

Zoom

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Top Rated
3319 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!
Michelle Braun | TrustRadius Reviewer

Zoom

Zoom is very good software for video conferencing. It is having so many great features. there can be more than 200+ members in a call in real-time. The host can share the screen for training and presentations. You can easily take interviews and take classes while at home with the help of Zoom.
Abhishek Ankush | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConference.com
10.0
Zoom
Call reports
FreeConference.com
10.0
Zoom

Call Management

FreeConference.com
9.1
Zoom
Call recording
FreeConference.com
9.1
Zoom

VoIP system collaboration

FreeConference.com
9.5
Zoom
Video conferencing
FreeConference.com
10.0
Zoom
Audio conferencing
FreeConference.com
9.1
Zoom

Performance & Compatibility of Online Events Software

FreeConference.com
Zoom
8.3
High quality audio
FreeConference.com
Zoom
8.4
High quality video
FreeConference.com
Zoom
8.6
Low bandwidth requirements
FreeConference.com
Zoom
7.4
Mobile support
FreeConference.com
Zoom
8.7

Screen Sharing

FreeConference.com
Zoom
8.6
Desktop sharing
FreeConference.com
Zoom
8.9
Whiteboards
FreeConference.com
Zoom
8.3

Online Meetings / Events

FreeConference.com
Zoom
8.3
Calendar integration
FreeConference.com
Zoom
8.3
Meeting initiation
FreeConference.com
Zoom
8.7
Integrates with social media
FreeConference.com
Zoom
7.7
Record meetings / events
FreeConference.com
Zoom
8.6
Slideshows
FreeConference.com
Zoom
8.3

Online Events Collaboration

FreeConference.com
Zoom
8.3
Live chat
FreeConference.com
Zoom
8.7
Audience polling
FreeConference.com
Zoom
8.1
Q&A
FreeConference.com
Zoom
8.3

Online Events Security

FreeConference.com
Zoom
8.3
User authentication
FreeConference.com
Zoom
8.4
Participant roles & permissions
FreeConference.com
Zoom
8.4
Confidential attendee list
FreeConference.com
Zoom
8.1

Pros

FreeConference.com

  • You can subscribe in a couple clicks and that gives you access, for free, to unlimited conference calls within the US and a selection of other countries (premium accounts give access to all countries - but the free service is already quite amazing).
  • The quality of the calls is a sure benefit. One might expect for it to be poor as I did specifically because of the cost.
  • You can use your numbers without setting up a new conference call every time.
  • You can also schedule a conference and get reminded.
Amir Draquez | TrustRadius Reviewer

Zoom

  • It's simple to operate. Creating, joining, and using the tool is simple and requires no training.
  • The audio and video quality is excellent, and it makes it easy to meet with colleagues and have productive discussions about ideas.
  • It has a wide range of features that appeal to millennials and the next generation of users with an intuitive design.
  • If you're looking for a simple method of connecting with people worldwide, this is an excellent option. We've had problems with other web conferencing solutions, but not with Zoom.
Aurpa Fiza | TrustRadius Reviewer

Cons

FreeConference.com

  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.
Michelle Braun | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

FreeConference.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

FreeConference.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.4
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

FreeConference.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

FreeConference.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

FreeConference.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 3.3
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

FreeConference.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

FreeConference.com

I selected freeconferences.com at the time because I didn't have access to my webex account and I was crunched for time . I was a bit amazed/"Taken back" as i wondered why this wasn't protocol already. The platform is easy, free, a no-brainer.
Amir Draquez | TrustRadius Reviewer

Zoom

Zoom has [a] smooth interface and gives a profile creating option for each user. I have faced entering problems while using Google Hangouts Meet several times. Sometimes I am unable to talk in the Google Hangouts Meet due to its technical issue. Zoom has given me solutions for these problems. That is why I have selected Zoom.
Md. Sajjad Hossen | TrustRadius Reviewer

Scalability

FreeConference.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

FreeConference.com

  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun | TrustRadius Reviewer

Zoom

  • It allows me to send and receive the messages from my team members in the middle of the video calls, thus we can handle the online presentations very well and tackle the complexities.
  • I can record the online meeting sessions for the future concerns.
  • It never bounds me to show up while calling, I can easily stop the video, mute the video and [it even] update[s] me whether someone is leaving or entering the meeting room.
  • Efficient customer support.
David Braun | TrustRadius Reviewer

Pricing Details

FreeConference.com

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConference.com Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

Likelihood to Recommend

FreeConference.com
9.1
Zoom
8.9

Likelihood to Renew

FreeConference.com
Zoom
9.5

Usability

FreeConference.com
Zoom
8.4

Reliability and Availability

FreeConference.com
Zoom
10.0

Performance

FreeConference.com
Zoom
10.0

Support Rating

FreeConference.com
Zoom
3.3

Implementation Rating

FreeConference.com
Zoom
10.0

Scalability

FreeConference.com
Zoom
10.0

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