FreeConferenceCall.com vs. Freshdesk Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConferenceCall.com
Score 5.5 out of 10
N/A
FreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.
$4
per month
Freshdesk Contact Center
Score 8.2 out of 10
N/A
Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues…
$0
per agent/per month
Pricing
FreeConferenceCall.comFreshdesk Contact Center
Editions & Modules
Suggested Amount
$4
per month
Average Amount
$8.21
per month
Market Rate
$15
per month
Pay what you can
Customized
FREE
$0
per agent/per month
Growth
$15
per agent/per ,billed annually
Pro
$39
per agent/per month, billed annually
Enterprise
$69
per agent/per month, billed annually
Offerings
Pricing Offerings
FreeConferenceCall.comFreshdesk Contact Center
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsFreeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.
More Pricing Information
Community Pulse
FreeConferenceCall.comFreshdesk Contact Center
Top Pros
Top Cons
Features
FreeConferenceCall.comFreshdesk Contact Center
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConferenceCall.com
8.7
10 Ratings
6% above category average
Freshdesk Contact Center
8.9
8 Ratings
8% above category average
Hosted PBX9.03 Ratings9.06 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings8.18 Ratings
User templates7.52 Ratings00 Ratings
Call reports8.18 Ratings9.38 Ratings
Directory of employee names00 Ratings9.27 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConferenceCall.com
8.0
8 Ratings
5% below category average
Freshdesk Contact Center
8.9
8 Ratings
6% above category average
Answering rules8.01 Ratings8.58 Ratings
Call recording8.18 Ratings9.08 Ratings
Call park8.02 Ratings8.97 Ratings
Call screening8.03 Ratings8.58 Ratings
Message alerts8.04 Ratings9.47 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConferenceCall.com
6.3
10 Ratings
27% below category average
Freshdesk Contact Center
9.6
6 Ratings
15% above category average
Video conferencing4.76 Ratings00 Ratings
Audio conferencing4.710 Ratings9.66 Ratings
Video screen sharing8.05 Ratings00 Ratings
Instant messaging8.03 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FreeConferenceCall.com
8.0
2 Ratings
4% below category average
Freshdesk Contact Center
-
Ratings
Mobile app for iOS8.02 Ratings00 Ratings
Mobile app for Android8.02 Ratings00 Ratings
Best Alternatives
FreeConferenceCall.comFreshdesk Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConferenceCall.comFreshdesk Contact Center
Likelihood to Recommend
5.1
(12 ratings)
8.7
(9 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
8.0
(1 ratings)
Support Rating
9.5
(3 ratings)
8.1
(3 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
FreeConferenceCall.comFreshdesk Contact Center
Likelihood to Recommend
FreeConferenceCall.com
FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
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Freshworks Inc
One scenario where Freshdesk Contact Center is well suited is when we have a lot of parents calling in with requests about student transcripts, and or grades, we can better interact with each caller and not have a lot of people on hold waiting for a long time. One scenario where Freshdesk might not be well suited is when callers get the chatbot more often than talking to an actual person.
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Pros
FreeConferenceCall.com
  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
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Freshworks Inc
  • From this centralized help desk, we are able to allocate tickets and communicate with staff and clients via email.
  • The ability to phone a lead or customer directly from Freshdesk is fantastic.
  • Handling of waiting lines.
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Cons
FreeConferenceCall.com
  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Read full review
Freshworks Inc
  • Cost - the system was felt to be way overpriced for the feature-set it provided. For the cost of 10 support agents, I could engage with a full-blown VoIP UCaaS provider to support 20-30 users.
  • The system was dependent on the Amazon Web Services system, which was prone to outages, and as it was outsourced by Freshworks to Amazon, resolution time did not have clear SLAs.
  • Non-US support - any issues encountered with the system would go through international channels which decreased resolution time depending on when the development team was available.
  • Call reliability was questionable - sometimes agents would have ringing devices that would have no one on the other end - other times calls would be dropped without explanation.
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Likelihood to Renew
FreeConferenceCall.com
It is so user friendly.
Read full review
Freshworks Inc
No answers on this topic
Usability
FreeConferenceCall.com
I am and have been extremely pleased with my use of this product.
Read full review
Freshworks Inc
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
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Support Rating
FreeConferenceCall.com
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
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Freshworks Inc
Freshcaller support is great. They will respond very quickly once I submit a ticket. On occasion, they are unable to answer a question and require a deep dive on some research for random questions but that's completely understandable. Overall, great service, great quality, and very accommodating. This is one of the better support groups, in my opinion.
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Implementation Rating
FreeConferenceCall.com
It's a no brainer!
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Freshworks Inc
No answers on this topic
Alternatives Considered
FreeConferenceCall.com
So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
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Freshworks Inc
After multiple checks and constant research we found Freshdesk is one of the leading product service providers and the best at it too. We used to have PSTIN hard phones which caused a lot of drops and customer discontent. After Freshdesk, it has been a cakewalk. Really happy with it.
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Return on Investment
FreeConferenceCall.com
  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
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Freshworks Inc
  • Call logs helps analyse the interactions which each lead - helps space out if need be.
  • Follow ups are simplified due to viewing of past activity.
  • Easy integration helps in saving costs of phone calls.
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ScreenShots