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Top Rated
790 Ratings
16 Ratings
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Score 8.2 out of 100

NICE CXone (formerly NICE inContact)

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Top Rated
790 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

A way that NICE is well suited and highly preferred in the call center line of work is of the easy aspect of it. It's well suited because every little thing is done on the computer and NICE makes it really easy to stay focused in one direction instead of working with an actual phone.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConferenceCall.com
9.0
NICE CXone (formerly NICE inContact)
Hosted PBX
FreeConferenceCall.com
9.7
NICE CXone (formerly NICE inContact)
Multi-level Interactive Voice Response (IVR)
FreeConferenceCall.com
10.0
NICE CXone (formerly NICE inContact)
User templates
FreeConferenceCall.com
7.5
NICE CXone (formerly NICE inContact)
Call reports
FreeConferenceCall.com
8.7
NICE CXone (formerly NICE inContact)

Call Management

FreeConferenceCall.com
8.3
NICE CXone (formerly NICE inContact)
Answering rules
FreeConferenceCall.com
8.0
NICE CXone (formerly NICE inContact)
Call recording
FreeConferenceCall.com
9.3
NICE CXone (formerly NICE inContact)
Call park
FreeConferenceCall.com
8.0
NICE CXone (formerly NICE inContact)
Call screening
FreeConferenceCall.com
8.0
NICE CXone (formerly NICE inContact)
Message alerts
FreeConferenceCall.com
8.0
NICE CXone (formerly NICE inContact)

VoIP system collaboration

FreeConferenceCall.com
8.8
NICE CXone (formerly NICE inContact)
Video conferencing
FreeConferenceCall.com
8.5
NICE CXone (formerly NICE inContact)
Audio conferencing
FreeConferenceCall.com
9.5
NICE CXone (formerly NICE inContact)
Video screen sharing
FreeConferenceCall.com
8.7
NICE CXone (formerly NICE inContact)
Instant messaging
FreeConferenceCall.com
8.5
NICE CXone (formerly NICE inContact)

Mobile apps

FreeConferenceCall.com
10.0
NICE CXone (formerly NICE inContact)
Mobile app for iOS
FreeConferenceCall.com
10.0
NICE CXone (formerly NICE inContact)
Mobile app for Android
FreeConferenceCall.com
10.0
NICE CXone (formerly NICE inContact)

Contact Center Software

FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.1
Agent dashboard
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.3
Validate callers
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.3
Outbound response
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.2
Call forwarding
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.4
Click-to-call (CTC)
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.6
Warm transfer
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.5
Predictive dialing
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
7.4
Interactive voice response
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.0
REST APIs
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
7.8
Call scripts
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.0
Call tracking
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.3
Multichannel integration
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.0
CRM software integration
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
7.9

Workforce Optimization (WFO)

FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.3
Inbound call routing
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.5
Omnichannel inbound routing
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.2
Recording
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.5
Quality management
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.5
Call analytics
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.4
Historical reporting
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.3
Live reporting
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.4
Customer surveys
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
7.9
Customer interaction analytics
FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.0

Pros

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • Made work from home easy - we just have to login and start calling - No landlines
  • Easy to extract daily, monthly reports from NICE [CXone] Web app
  • Easy to monitor agents online - who is logged in and who is not
  • Fast and reliable - Just need Internet
Charanjeet Singh | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • Virtual voicemail option is needed
  • system should load up once you log in
  • System should stay in available once other part hangs up
  • I find it strange that the phone stays connected once the caller hangs up. I feel like it should disconnect the call. I work from home using my cell and if i dont press end, i am still connected. Iphone would usually hang up once the other party does but not while using this system.
  • Disposition should be selected once we call that way it's less clicking.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.5
Based on 21 answers
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
Vinicius Leite | TrustRadius Reviewer

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.5
Based on 515 answers
Not very intuitive on how to find certain settings or options. There are lots to choose from and if you use it for the first time then you are kind of on your own and lost unless you have someone helping you and walking you through how to use it.
Anonymous | TrustRadius Reviewer

Reliability and Availability

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.2
Based on 7 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Anonymous | TrustRadius Reviewer

Performance

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.3
Based on 7 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
Anonymous | TrustRadius Reviewer

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.7
Based on 4 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
Anonymous | TrustRadius Reviewer

Online Training

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.1
Based on 5 answers
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
Dailson Laurentino | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.2
Based on 9 answers
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
Dailson Laurentino | TrustRadius Reviewer

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Scalability

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.7
Based on 7 answers
As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
Vinicius Leite | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • It was free so cost was good.
  • Lacks features we needed.
  • We now prefer Zoom which has apps, features and more we need.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
  • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
  • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Gordon Ng | TrustRadius Reviewer

Screenshots

FreeConferenceCall.com

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE CXone (formerly NICE inContact)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

FreeConferenceCall.com
8.0
NICE CXone (formerly NICE inContact)
8.3

Likelihood to Renew

FreeConferenceCall.com
10.0
NICE CXone (formerly NICE inContact)
7.5

Usability

FreeConferenceCall.com
10.0
NICE CXone (formerly NICE inContact)
8.5

Reliability and Availability

FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
6.2

Performance

FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.3

Support Rating

FreeConferenceCall.com
9.5
NICE CXone (formerly NICE inContact)
7.4

In-Person Training

FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
6.7

Online Training

FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
8.1

Implementation Rating

FreeConferenceCall.com
10.0
NICE CXone (formerly NICE inContact)
8.2

Scalability

FreeConferenceCall.com
NICE CXone (formerly NICE inContact)
6.7

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