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Top Rated
757 Ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.1 out of 100

NICE CXone

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Top Rated
757 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    FreeConferenceCall.com

    87%

    NICE CXone

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 4/4 features

    Hosted PBX

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    User templates

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Call reports

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Call Management

    8.1

    FreeConferenceCall.com

    81%

    NICE CXone

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call recording

    8.7
    87%
    8 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.0

    FreeConferenceCall.com

    70%

    NICE CXone

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 4/4 features

    Video conferencing

    5.3
    53%
    6 Ratings
    N/A
    0 Ratings

    Audio conferencing

    6.1
    61%
    10 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.2
    82%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.4

    FreeConferenceCall.com

    84%

    NICE CXone

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 2/2 features

    Mobile app for iOS

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Contact Center Software

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.6

    NICE CXone

    86%
    NICE CXone ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.7
    87%
    510 Ratings

    Validate callers

    N/A
    0 Ratings
    8.7
    87%
    435 Ratings

    Outbound response

    N/A
    0 Ratings
    8.5
    85%
    451 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.6
    86%
    408 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.8
    88%
    370 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.9
    89%
    483 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.3
    83%
    296 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.6
    86%
    341 Ratings

    REST APIs

    N/A
    0 Ratings
    8.2
    82%
    272 Ratings

    Call scripts

    N/A
    0 Ratings
    8.3
    83%
    287 Ratings

    Call tracking

    N/A
    0 Ratings
    8.6
    86%
    463 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.7
    87%
    328 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.6
    86%
    332 Ratings

    Workforce Optimization (WFO)

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.7

    NICE CXone

    87%
    NICE CXone ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.7
    87%
    467 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.7
    87%
    338 Ratings

    Recording

    N/A
    0 Ratings
    8.8
    88%
    450 Ratings

    Quality management

    N/A
    0 Ratings
    8.7
    87%
    437 Ratings

    Call analytics

    N/A
    0 Ratings
    8.8
    88%
    443 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.6
    86%
    434 Ratings

    Live reporting

    N/A
    0 Ratings
    8.6
    86%
    420 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.7
    87%
    273 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.6
    86%
    287 Ratings

    Attribute Ratings

    • FreeConferenceCall.com is rated higher in 3 areas: Likelihood to Renew, Usability, Implementation Rating
    • NICE CXone is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    5.8

    FreeConferenceCall.com

    58%
    12 Ratings
    8.6

    NICE CXone

    86%
    546 Ratings

    Likelihood to Renew

    10.0

    FreeConferenceCall.com

    100%
    1 Rating
    4.9

    NICE CXone

    49%
    21 Ratings

    Usability

    10.0

    FreeConferenceCall.com

    100%
    1 Rating
    8.9

    NICE CXone

    89%
    532 Ratings

    Availability

    FreeConferenceCall.com

    N/A
    0 Ratings
    4.6

    NICE CXone

    46%
    7 Ratings

    Performance

    FreeConferenceCall.com

    N/A
    0 Ratings
    8.3

    NICE CXone

    83%
    7 Ratings

    Support Rating

    9.5

    FreeConferenceCall.com

    95%
    6 Ratings
    10.0

    NICE CXone

    100%
    7 Ratings

    In-Person Training

    FreeConferenceCall.com

    N/A
    0 Ratings
    5.5

    NICE CXone

    55%
    4 Ratings

    Online Training

    FreeConferenceCall.com

    N/A
    0 Ratings
    7.7

    NICE CXone

    77%
    5 Ratings

    Implementation Rating

    10.0

    FreeConferenceCall.com

    100%
    2 Ratings
    8.0

    NICE CXone

    80%
    9 Ratings

    Configurability

    FreeConferenceCall.com

    N/A
    0 Ratings
    7.8

    NICE CXone

    78%
    4 Ratings

    Ease of integration

    FreeConferenceCall.com

    N/A
    0 Ratings
    8.3

    NICE CXone

    83%
    4 Ratings

    Product Scalability

    FreeConferenceCall.com

    N/A
    0 Ratings
    6.4

    NICE CXone

    64%
    7 Ratings

    Vendor post-sale

    FreeConferenceCall.com

    N/A
    0 Ratings
    4.9

    NICE CXone

    49%
    5 Ratings

    Vendor pre-sale

    FreeConferenceCall.com

    N/A
    0 Ratings
    4.9

    NICE CXone

    49%
    5 Ratings

    Likelihood to Recommend

    FreeConferenceCall.com

    FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
    Read full review

    NICE

    It's well-suited for anything related to IT, customer service, and call centers. This is a great way to handle a large volume of calls as well as manage a big team. The biggest plus is that you can handle a team remotely using NICE CXone, which can be difficult to handle and manage using other call products.
    Read full review

    Pros

    FreeConferenceCall.com

    • The online portal to access call details and recordings is very easy to use.
    • The functions that are offered beyond the free plan are competitive with other providers.
    • I feel that our calls are secure with our own personal access codes and the same number always being used.
    Read full review

    NICE

    • Made work from home easy - We just have to login and start calling - No landlines.
    • Easy to extract daily, monthly reports from NICE [CXone] web app.
    • Easy to monitor agents online - who is logged in and who is not.
    • Fast and reliable - Just need internet.
    Read full review

    Cons

    FreeConferenceCall.com

    • Recently callers cannot get onto the call
    • Users on the call get bumped off
    • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
    • I found customer service representatives rude and dismissive
    Read full review

    NICE

    • Occasionally the server will disconnect and we lose phone functionality.
    • Calls get "stuck" in the queue when they don't exist.
    • Can't remove commitments very easily when they are made.
    • Kicks you out after 2 hours. Making it annoying how you have to log back in.
    Read full review

    Pricing Details

    FreeConferenceCall.com

    Starting Price

    $4 per month

    Editions & Modules

    FreeConferenceCall.com editions and modules pricing
    EditionModules
    Suggested Amount$41
    Average Amount$8.212
    Market Rate$153
    Pay what you canCustomized4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

    NICE CXone

    Starting Price

    Editions & Modules

    NICE CXone editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      FreeConferenceCall.com

      It is so user friendly.
      Read full review

      NICE

      Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
      Read full review

      Usability

      FreeConferenceCall.com

      I am and have been extremely pleased with my use of this product.
      Read full review

      NICE

      Because we can take a brand new, seasonal agent, and within a very short window, they are understanding the system and already taking calls and interacting with our customers. Due to the number of seasonal employees we bring in during the holiday season, we need the system to be intuitive.
      Read full review

      Reliability and Availability

      FreeConferenceCall.com

      No answers on this topic

      NICE

      NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
      Read full review

      Performance

      FreeConferenceCall.com

      No answers on this topic

      NICE

      NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
      Read full review

      Support Rating

      FreeConferenceCall.com

      I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
      Read full review

      NICE

      inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
      Read full review

      In-Person Training

      FreeConferenceCall.com

      No answers on this topic

      NICE

      It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
      Read full review

      Online Training

      FreeConferenceCall.com

      No answers on this topic

      NICE

      I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
      Read full review

      Implementation Rating

      FreeConferenceCall.com

      It's a no brainer!
      Read full review

      NICE

      In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
      Read full review

      Alternatives Considered

      FreeConferenceCall.com

      So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
      Read full review

      NICE

      Interactive Intelligence Cisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
      Read full review

      Scalability

      FreeConferenceCall.com

      No answers on this topic

      NICE

      I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
      Read full review

      Return on Investment

      FreeConferenceCall.com

      • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
      • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
      • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
      Read full review

      NICE

      • We were able to close deals and sales to clients more effectively!
      • It is much easier for us to reach the client even if it's an International number.
      • Nice CXone has helped us a lot to communicate better with our clients.
      Read full review

      Screenshots

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