Fresa Gold vs. TOTVS Educacional

As we are using Fresa gold for more than 5 years, the support team is very good with proactive responses. As Fresa Team is also from freight forwarding industry, most of the solutions are already available in the software. Fresa blog has answers for most of the questions. All the doubts are cleared then and there because they are arranging daily training sessions (5pm IST).

The TOTVS ERP is very well suited for online courses that require frequent contact and discussion among participants. On the other hand, the array of customizable features on the platform seems quite vast, which can make taking full advantage of the different features somewhat difficult if a business does not have a clear idea of what they're looking for.

• Preparing Booking Confirmation, Sending Invoices to customer
• Attaching Documents on the job for future retrievals
• Generating Balance Sheet, Profit and Loss, Trial Balance
• Sending outstanding letters to all the customer in single click

• Attractive interface.
• Wide range of customization tools.
• No down time or crashes.
• Encourages interaction among students and instructors.
• Seamless payment processing and grading system.
• User-friendly consulting platform.
• Good cybersecurity.

• Integration with India customs EDI for CHA operations
• Integration with GST portal of India Government
• Integration with Inttra for carrier operations

• System sign-out after a few minutes of user being idle.
• Automated HelpDesk questions are very simple.
• Video load times were delayed at times.

The system itself was very easy to navigate as a user, but sometimes load times would be higher than expected

Basic HelpDesk questions, but few problems or questions arose.

When I encountered an issue, your team took ownership and worked diligently to find a solution. The follow-up and updates provided were much appreciated

Incentivized

• Customers are getting on-time invoices and outstanding which is very useful to collect the revenue on time.
• Credit Customers are restricted if they have over due - this will be useful to avoid focusing on non-paid customers
• All communications are available in one system with user name and date/time - disputes are recorded for future reference

• Workflows were easy to manage.
• Very few user complaints.
• Good cost-benefit.