What users are saying about
173 Ratings
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Top Rated
1477 Ratings
173 Ratings
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Score 8.2 out of 100

HubSpot CRM

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Top Rated
1477 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills.It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Sandra Ikegwuonu | TrustRadius Reviewer

HubSpot CRM

If the client has a convoluted sales process and poor data management, we highly recommended using HubSpot [CRM] to start getting on top of your client information. The truth of the matter is that it's not a one size fits all type program; there [are] certain companies that maybe don't merit the complexity of a tool like HubSpot [CRM] but each use case is different. If organization and actionable insight are important factors, it naturally makes sense to have a discussion.
Mathew Hrappstead | TrustRadius Reviewer

Feature Rating Comparison

Customization

FreshBooks
7.2
HubSpot CRM
7.9
API for custom integration
FreshBooks
5.8
HubSpot CRM
8.3
Plug-ins
FreshBooks
8.7
HubSpot CRM
Custom fields
FreshBooks
HubSpot CRM
8.4
Custom objects
FreshBooks
HubSpot CRM
8.3
Scripting environment
FreshBooks
HubSpot CRM
6.5

Security

FreshBooks
8.7
HubSpot CRM
8.6
Single sign-on capability
FreshBooks
10.0
HubSpot CRM
8.7
Role-based user permissions
FreshBooks
7.3
HubSpot CRM
8.5

Reporting & Analytics

FreshBooks
7.1
HubSpot CRM
Dashboards
FreshBooks
8.3
HubSpot CRM
Standard reports
FreshBooks
8.1
HubSpot CRM
Custom reports
FreshBooks
4.8
HubSpot CRM

General Ledger and Configurable Accounting

FreshBooks
7.7
HubSpot CRM
Accounts payable
FreshBooks
8.5
HubSpot CRM
Accounts receivable
FreshBooks
8.5
HubSpot CRM
Cash management
FreshBooks
7.0
HubSpot CRM
Bank reconciliation
FreshBooks
7.0
HubSpot CRM
Expense management
FreshBooks
7.8
HubSpot CRM
Time tracking
FreshBooks
7.7
HubSpot CRM
Multi-currency support
FreshBooks
7.0
HubSpot CRM
Regulations compliance
FreshBooks
6.4
HubSpot CRM
Self-service portal
FreshBooks
9.1
HubSpot CRM

Order Management

FreshBooks
8.5
HubSpot CRM
Pricing
FreshBooks
7.8
HubSpot CRM
Order entry
FreshBooks
7.6
HubSpot CRM
Credit card processing
FreshBooks
8.4
HubSpot CRM
Cost of goods sold
FreshBooks
10.0
HubSpot CRM

Sales Force Automation

FreshBooks
HubSpot CRM
8.1
Customer data management / contact management
FreshBooks
HubSpot CRM
8.7
Workflow management
FreshBooks
HubSpot CRM
8.2
Territory management
FreshBooks
HubSpot CRM
7.2
Opportunity management
FreshBooks
HubSpot CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
FreshBooks
HubSpot CRM
8.6
Contract management
FreshBooks
HubSpot CRM
7.9
Quote & order management
FreshBooks
HubSpot CRM
7.9
Interaction tracking
FreshBooks
HubSpot CRM
8.6
Channel / partner relationship management
FreshBooks
HubSpot CRM
7.3

Customer Service & Support

FreshBooks
HubSpot CRM
7.7
Case management
FreshBooks
HubSpot CRM
7.8
Call center management
FreshBooks
HubSpot CRM
7.5
Help desk management
FreshBooks
HubSpot CRM
7.9

Marketing Automation

FreshBooks
HubSpot CRM
8.8
Lead management
FreshBooks
HubSpot CRM
8.7
Email marketing
FreshBooks
HubSpot CRM
8.8

CRM Project Management

FreshBooks
HubSpot CRM
8.0
Task management
FreshBooks
HubSpot CRM
8.4
Billing and invoicing management
FreshBooks
HubSpot CRM
7.3
Reporting
FreshBooks
HubSpot CRM
8.2

CRM Reporting & Analytics

FreshBooks
HubSpot CRM
8.1
Forecasting
FreshBooks
HubSpot CRM
8.1
Pipeline visualization
FreshBooks
HubSpot CRM
8.3
Customizable reports
FreshBooks
HubSpot CRM
7.9

Social CRM

FreshBooks
HubSpot CRM
7.8
Social data
FreshBooks
HubSpot CRM
7.8
Social engagement
FreshBooks
HubSpot CRM
7.7

Integrations with 3rd-party Software

FreshBooks
HubSpot CRM
8.3
Marketing automation
FreshBooks
HubSpot CRM
8.4
Compensation management
FreshBooks
HubSpot CRM
8.3

Platform

FreshBooks
HubSpot CRM
7.2
Mobile access
FreshBooks
HubSpot CRM
7.2

Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Kathleen Allardyce | TrustRadius Reviewer

HubSpot CRM

  • It is incredibly easy to configure, teach, and use.
  • The email templates and snippets save lots of time and help maintain a consistent message regardless of the user.
  • Email sequences are a nice way to make sure your message gets out on time and appropriately.
  • The visibility of what documents and information is being consumed and what isn't making an impact.
Anonymous | TrustRadius Reviewer

Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Raylene Wall | TrustRadius Reviewer

HubSpot CRM

  • They don't allow automatic timezoning to let SDR's quickly know what time zone they're calling into
  • The phone app it glitchy and almost not worth downloading
  • A lot of what I believe should be base functionality, is not in the free version, but is paywalled. And sometimes behind very high paywalls
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FreshBooks

FreshBooks 7.6
Based on 18 answers
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
Stan Zaslavsky ★ 3D Visuals for Projects | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.4
Based on 6 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

FreshBooks

FreshBooks 8.3
Based on 11 answers
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
LaToya M. Davidson-Perez | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.7
Based on 281 answers
Easy to use. Not too complicated and the mobile App is also great. I know other CRM tools and they have too many functions and a bad menu at all. HubSpot is directly usable and the integration in O365 is awesome and easy to activate. We could add all fields we need for our company and also work with different sales teams with HubSpot!
Anonymous | TrustRadius Reviewer

Reliability and Availability

FreshBooks

FreshBooks 10.0
Based on 4 answers
FreshBooks is easy to use and always works!
Matt Franko | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Support Rating

FreshBooks

FreshBooks 9.1
Based on 11 answers
They told us about the recent acquisition of a Mexican company in order to accelerate the implementation of compliance with Mexican needs, in addition to being able to make payroll and compliance with Mexican taxes. We look forward to this to re-evaluate and use it with our clients with affiliates in Mexico.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.2
Based on 17 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Implementation Rating

FreshBooks

FreshBooks 10.0
Based on 2 answers
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Kathleen Allardyce | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

FreshBooks

I selected FreshBooks because it combined Toggl, Harvest and Quickbooks features into a single system. This simple move allowed for me to save money on the tools and in turn bring all client data into a single portal.
FreshBooks is easy to use and automatically generates the accounts based on available data!
Anonymous | TrustRadius Reviewer

HubSpot CRM

We're using an old version of Microsoft CRM (on Prem). It is difficult to use, has no graphical interface, regularly crashes or boots users out, even when actively entering data. Dashboards in our implementation are nonexistent. System changes are impossible. There is no workflow for tasks. Adoption is poor at my company. In a prior life, I used Salesforce.com. My company had a fairly well-done implementation of Salesforce, and it was maintained by an expert administrator. Dashboarding was still difficult, and without an onsite expert (who started a year after I began using Salesforce) the product was very difficult to use and adoption was poor.
Anonymous | TrustRadius Reviewer

Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
Mike Calabro | TrustRadius Reviewer

HubSpot CRM

  • Allows me to send out the number of emails I need each week (500) with ease compared to doing all of that manually-- more emails means more email bookings so more, clients.
  • Shorter deal cycles-- lets you maintain velocity and access materials quickly.
  • Give visibility into where we stand today and where we need to go to hit our goals.
Alex Giarrusso | TrustRadius Reviewer

Screenshots

Pricing Details

FreshBooks

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreshBooks Editions & Modules

Edition
Lite$4.501
Plus$7.501
Premium$151
SelectCustom Pricing
  1. per month
  2. none
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

FreshBooks
7.7
HubSpot CRM
8.6

Likelihood to Renew

FreshBooks
7.6
HubSpot CRM
9.4

Usability

FreshBooks
8.3
HubSpot CRM
8.7

Reliability and Availability

FreshBooks
10.0
HubSpot CRM

Performance

FreshBooks
8.0
HubSpot CRM

Support Rating

FreshBooks
9.1
HubSpot CRM
8.2

Implementation Rating

FreshBooks
10.0
HubSpot CRM
9.1

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