FreshBooks vs. Latitude by Genesys

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreshBooks
Score 6.9 out of 10
Small Businesses (1-50 employees)
FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.
$15
per month
Latitude by Genesys
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…
$75
per month
Pricing
FreshBooksLatitude by Genesys
Editions & Modules
Lite
$15
per month
Plus
$30
per month
Premium
$55
per month
Select
Custom Pricing
Genesys Cloud CX 1
$75
per month
Genesys Cloud CX 2 Digital
$90
per month
Genesys Cloud CX 2 Digital + Voice
$110
per month
Genesys Cloud CX 3 Digital + WEM
$130
per month
Genesys Cloud CX 3 Digital + WEM + Voice
$150
per month
Offerings
Pricing Offerings
FreshBooksLatitude by Genesys
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPrices listed are per named user, billed annually. Usage-based pricing may apply.
More Pricing Information
Community Pulse
FreshBooksLatitude by Genesys
Top Pros
Top Cons
Features
FreshBooksLatitude by Genesys
Customization
Comparison of Customization features of Product A and Product B
FreshBooks
1.6
32 Ratings
125% below category average
Latitude by Genesys
-
Ratings
API for custom integration1.727 Ratings00 Ratings
Plug-ins1.523 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
FreshBooks
6.9
38 Ratings
12% below category average
Latitude by Genesys
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions3.838 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
FreshBooks
4.7
52 Ratings
46% below category average
Latitude by Genesys
-
Ratings
Dashboards5.052 Ratings00 Ratings
Standard reports4.250 Ratings00 Ratings
Custom reports4.82 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
FreshBooks
5.1
51 Ratings
36% below category average
Latitude by Genesys
-
Ratings
Accounts payable1.636 Ratings00 Ratings
Accounts receivable3.450 Ratings00 Ratings
Cash management7.03 Ratings00 Ratings
Bank reconciliation7.02 Ratings00 Ratings
Expense management4.146 Ratings00 Ratings
Time tracking4.939 Ratings00 Ratings
Multi-currency support7.01 Ratings00 Ratings
Regulations compliance1.618 Ratings00 Ratings
Self-service portal9.13 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
FreshBooks
4.3
44 Ratings
51% below category average
Latitude by Genesys
-
Ratings
Pricing3.134 Ratings00 Ratings
Order entry1.934 Ratings00 Ratings
Credit card processing2.236 Ratings00 Ratings
Cost of goods sold10.01 Ratings00 Ratings
Best Alternatives
FreshBooksLatitude by Genesys
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Accounting Seed
Accounting Seed
Score 8.5 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Enterprises
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.5 out of 10
Webexpenses
Webexpenses
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshBooksLatitude by Genesys
Likelihood to Recommend
1.9
(69 ratings)
8.4
(4 ratings)
Likelihood to Renew
7.6
(18 ratings)
-
(0 ratings)
Usability
4.9
(15 ratings)
8.2
(1 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
4.9
(11 ratings)
9.1
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
FreshBooksLatitude by Genesys
Likelihood to Recommend
FreshBooks
FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Read full review
Genesys
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
Read full review
Pros
FreshBooks
  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Read full review
Genesys
  • Payments plans management
  • Account analysis reports
  • The system is user friendly
Read full review
Cons
FreshBooks
  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Read full review
Genesys
  • In the past, their support has been slow. This has improved dramatically.
  • They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
Read full review
Likelihood to Renew
FreshBooks
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
Read full review
Genesys
No answers on this topic
Usability
FreshBooks
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
Read full review
Genesys
From our perspective, it would be good having a UGC tool integrated with the system.
Read full review
Reliability and Availability
FreshBooks
FreshBooks is easy to use and always works!
Read full review
Genesys
No answers on this topic
Support Rating
FreshBooks
I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
Read full review
Genesys
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
Read full review
Implementation Rating
FreshBooks
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Read full review
Genesys
No answers on this topic
Alternatives Considered
FreshBooks
We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
Read full review
Genesys
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
Read full review
Return on Investment
FreshBooks
  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
Read full review
Genesys
  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
Read full review
ScreenShots

FreshBooks Screenshots

Screenshot of DashboardScreenshot of Invoice OverviewScreenshot of Beautiful, Customizable InvoicesScreenshot of Invoice seamlessly across devicesScreenshot of ExpensesScreenshot of Time Tracking

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager