FreshBooks vs. Latitude by Genesys

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreshBooks
Score 8.2 out of 10
Small Businesses (1-50 employees)
FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.
$21
per month
Latitude by Genesys
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…
$75
per month
Pricing
FreshBooksLatitude by Genesys
Editions & Modules
Lite
$21
per month
Plus
$38
per month
Premium
$65
per month
Select
Custom Pricing
Genesys Cloud CX 1
$75
per month
Genesys Cloud CX 2 Digital
$90
per month
Genesys Cloud CX 2 Digital + Voice
$110
per month
Genesys Cloud CX 3 Digital + WEM
$130
per month
Genesys Cloud CX 3 Digital + WEM + Voice
$150
per month
Offerings
Pricing Offerings
FreshBooksLatitude by Genesys
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details10% discount for annual pricing.Prices listed are per named user, billed annually. Usage-based pricing may apply.
More Pricing Information
Community Pulse
FreshBooksLatitude by Genesys
Features
FreshBooksLatitude by Genesys
Customization
Comparison of Customization features of Product A and Product B
FreshBooks
8.9
35 Ratings
14% above category average
Latitude by Genesys
-
Ratings
API for custom integration9.030 Ratings00 Ratings
Plug-ins8.726 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
FreshBooks
9.8
41 Ratings
18% above category average
Latitude by Genesys
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.741 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
FreshBooks
7.3
57 Ratings
7% below category average
Latitude by Genesys
-
Ratings
Dashboards8.757 Ratings00 Ratings
Standard reports8.555 Ratings00 Ratings
Custom reports4.82 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
FreshBooks
7.4
56 Ratings
3% below category average
Latitude by Genesys
-
Ratings
Accounts payable7.841 Ratings00 Ratings
Accounts receivable9.255 Ratings00 Ratings
Cash management7.03 Ratings00 Ratings
Bank reconciliation7.02 Ratings00 Ratings
Expense management6.551 Ratings00 Ratings
Time tracking7.442 Ratings00 Ratings
Multi-currency support7.01 Ratings00 Ratings
Regulations compliance5.821 Ratings00 Ratings
Self-service portal9.13 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
FreshBooks
9.2
49 Ratings
19% above category average
Latitude by Genesys
-
Ratings
Pricing8.639 Ratings00 Ratings
Order entry9.037 Ratings00 Ratings
Credit card processing9.141 Ratings00 Ratings
Cost of goods sold10.01 Ratings00 Ratings
Best Alternatives
FreshBooksLatitude by Genesys
Small Businesses
QuickBooks Self-Employed (discontinued)
QuickBooks Self-Employed (discontinued)
Score 9.1 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Medium-sized Companies
Zoho Books
Zoho Books
Score 9.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Enterprises
BlackLine
BlackLine
Score 8.6 out of 10
Webexpenses
Webexpenses
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshBooksLatitude by Genesys
Likelihood to Recommend
7.6
(75 ratings)
8.4
(4 ratings)
Likelihood to Renew
7.6
(18 ratings)
-
(0 ratings)
Usability
9.2
(20 ratings)
8.2
(1 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
5.7
(11 ratings)
9.1
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
FreshBooksLatitude by Genesys
Likelihood to Recommend
FreshBooks
I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
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Genesys
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
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Pros
FreshBooks
  • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
  • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
  • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
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Genesys
  • Payments plans management
  • Account analysis reports
  • The system is user friendly
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Cons
FreshBooks
  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
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Genesys
  • In the past, their support has been slow. This has improved dramatically.
  • They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
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Likelihood to Renew
FreshBooks
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
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Genesys
No answers on this topic
Usability
FreshBooks
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
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Genesys
From our perspective, it would be good having a UGC tool integrated with the system.
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Reliability and Availability
FreshBooks
FreshBooks is easy to use and always works!
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Genesys
No answers on this topic
Support Rating
FreshBooks
I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
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Genesys
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
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Implementation Rating
FreshBooks
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
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Genesys
No answers on this topic
Alternatives Considered
FreshBooks
FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
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Genesys
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
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Return on Investment
FreshBooks
  • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
  • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
  • Financial reports meet the necessary USGAAP requirements.
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Genesys
  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
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ScreenShots

FreshBooks Screenshots

Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager