Freshdesk Contact Center vs. MiVoice Office Application Suite (Mitel Application Suite)
Freshdesk Contact Center vs. MiVoice Office Application Suite (Mitel Application Suite)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month | |
MiVoice Office Application Suite | N/A | MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS). | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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More Pricing Information |
Freshdesk Contact Center | MiVoice Office Application Suite (Mitel Application Suite) | |
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Top Pros |
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Top Cons |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Performance & Compatibility of Online Events Software |
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Online Meetings / Events |
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Online Events Security |
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Mobile apps |
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Freshdesk Contact Center | MiVoice Office Application Suite (Mitel Application Suite) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk Contact Center | MiVoice Office Application Suite (Mitel Application Suite) | |
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Likelihood to Recommend | 8.7 (9 ratings) | 9.0 (8 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.1 (3 ratings) | 8.8 (4 ratings) |
Freshdesk Contact Center | MiVoice Office Application Suite (Mitel Application Suite) | |
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Likelihood to Recommend | Freshworks Inc | Mitel Networks Corporation |
Pros | Freshworks Inc | Mitel Networks Corporation |
Cons | Freshworks Inc | Mitel Networks Corporation |
Usability | Freshworks Inc | Mitel Networks Corporation No answers on this topic |
Support Rating | Freshworks Inc | Mitel Networks Corporation |
Alternatives Considered | Freshworks Inc | Mitel Networks Corporation |
Return on Investment | Freshworks Inc | Mitel Networks Corporation |
ScreenShots |