Freshdesk Contact Center vs. OpenPhone
Freshdesk Contact Center vs. OpenPhone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month | |
OpenPhone | N/A | OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features. | $15 per month per user |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | Discounts available for annual pricing. | ||||||||||||||
More Pricing Information |
Freshdesk Contact Center | OpenPhone | |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Freshdesk Contact Center | OpenPhone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk Contact Center | OpenPhone | |
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Likelihood to Recommend | 8.7 (9 ratings) | 9.3 (8 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.1 (3 ratings) | - (0 ratings) |
Freshdesk Contact Center | OpenPhone | |
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Likelihood to Recommend | Freshworks Inc | OpenPhone |
Pros | Freshworks Inc | OpenPhone |
Cons | Freshworks Inc | OpenPhone |
Usability | Freshworks Inc | OpenPhone No answers on this topic |
Support Rating | Freshworks Inc | OpenPhone No answers on this topic |
Alternatives Considered | Freshworks Inc | OpenPhone |
Return on Investment | Freshworks Inc | OpenPhone |
ScreenShots |