Freshdesk Contact Center vs. Phone.com
Freshdesk Contact Center vs. Phone.com
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month | |
Phone.com | N/A | Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions. | $12.99 per month |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | 20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business. | ||||||||||||||
More Pricing Information |
Freshdesk Contact Center | Phone.com | |
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Top Cons |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Freshdesk Contact Center | Phone.com | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk Contact Center | Phone.com | |
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Likelihood to Recommend | 8.7 (9 ratings) | 10.0 (2 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.1 (3 ratings) | - (0 ratings) |
Freshdesk Contact Center | Phone.com | |
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Likelihood to Recommend | Freshworks Inc | Phone.com |
Pros | Freshworks Inc | Phone.com |
Cons | Freshworks Inc | Phone.com |
Usability | Freshworks Inc | Phone.com No answers on this topic |
Support Rating | Freshworks Inc | Phone.com No answers on this topic |
Alternatives Considered | Freshworks Inc | Phone.com No answers on this topic |
Return on Investment | Freshworks Inc | Phone.com |
ScreenShots | Phone.com Screenshots |