Freshdesk Contact Center vs. Sangoma Asterisk
Freshdesk Contact Center vs. Sangoma Asterisk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month | |
Sangoma Asterisk | N/A | Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware), and expertise. | N/A |
Freshdesk Contact Center | Sangoma Asterisk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshdesk Contact Center | Sangoma Asterisk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Freshdesk Contact Center | Sangoma Asterisk | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Cloud PBX |
| ||||||||||||||||||
Call Management |
| ||||||||||||||||||
VoIP system collaboration |
|
Freshdesk Contact Center | Sangoma Asterisk | |
---|---|---|
Small Businesses | CloudTalk Score 8.5 out of 10 | Sangoma Communications Platform Score 8.8 out of 10 |
Medium-sized Companies | CloudTalk Score 8.5 out of 10 | Zoom Phone Score 8.8 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Zoom Phone Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk Contact Center | Sangoma Asterisk | |
---|---|---|
Likelihood to Recommend | 8.8 (9 ratings) | 8.5 (8 ratings) |
Usability | 8.0 (1 ratings) | 8.0 (1 ratings) |
Support Rating | 8.1 (3 ratings) | 8.0 (1 ratings) |
Freshdesk Contact Center | Sangoma Asterisk | |
---|---|---|
Likelihood to Recommend | Freshworks Inc
| ![]() Sangoma
|
Pros | Freshworks Inc
| ![]() Sangoma
|
Cons | Freshworks Inc
| ![]() Sangoma
|
Usability | Freshworks Inc
| ![]() Sangoma
|
Support Rating | Freshworks Inc
| ![]() Sangoma
|
Alternatives Considered | Freshworks Inc
| ![]() Sangoma
|
Return on Investment | Freshworks Inc
| ![]() Sangoma
|
ScreenShots |