Freshchat

Freshchat

77 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshchat	Score 8.6 out of 10	N/A	A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.	$23 per month per user

Pricing

Freshchat

Editions & Modules

Growth: $19
per month (billed annually) per agent
Pro: $49
per month (billed annually) per agent
Enterprise: $79
per month (billed annually) per agent

Offerings

Pricing Offerings
Freshchat
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Freshchat
Considered Both Products	Freshchat Andrew Naylor Product Specialist Chose Freshchat Only did a preliminary investigation as were a Freshdesk user prior, so was an extension of the great offering from Freshdesk Incentivized Helpful? Verified User Program Manager Chose Freshchat Freshdesk messaging is a chat world whereas Freshdesk is a ticketing world. Incentivized Helpful? Verified User Vice-President Chose Freshchat We reviewed Zendesk with Freshdesk, but decided to stick with Freshdesk as it works better with our platform. Incentivized Helpful? Verified User Account Manager Chose Freshchat I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that … Incentivized Helpful? MA mohammed abbas Palm City Chose Freshchat I haven't used any products like Freshdesk Messaging Helpful? ibram boutros dispatcher Chose Freshchat because i found Freshdesk is very easy in using , have a usability way , and can show me the priority of the chats easily , i can see all the information and details i need through it , freshdest is the best chat contact i use , its really amazing and its features make it very … Helpful? MO mahmoud osman agent Chose Freshchat Messaging across mediums - Freshchat integrates with majority of mainstream instant messaging apps. Like Facebook messenger, Telegram and WhatsApp . This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms … Helpful? MS mo'men samir dispatcher Chose Freshchat Freshdesk is better it has faster actions and no much options must be filed to solve the issue // what we need to solve the issue is filling 2 blocks and submit the issue to solve it /// having the abilty of contact with more than 3 clients on the same time. Helpful? Verified User Executive Chose Freshchat Its easy to use and its very friendly. It requires very less time to train staff on it. Easy to track work and manage work on it. It is integrated with other tools which we can use use to chats done by the agents for their audit purposes. Loved working on it. Incentivized Helpful? Nick Salerno Senior Software Engineer Chose Freshchat The interface of Freschat is quite well designed and structured which is not sluggish to use at all. Also, it has a very easy-to-use interface which makes it easy for the users to operate it. Other than that, Freshchat encompasses all the amazing features of contacting the … Incentivized Helpful? Carol Aleman Software Engineering Manager Chose Freshchat Freshchat has thoroughly helped my business to maximize every action of a user on our platform by enabling us to engage visitors in the right manner by email and chatbots. Incentivized Helpful? Maria Coelho Senior Software Development Engineering lead Chose Freshchat None Incentivized Helpful? Bella Castilla Senior Account Executive Chose Freshchat I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is … Incentivized Helpful? Verified User C-Level Executive Chose Freshchat As an organization which has used over 5-6 customer Live Chat softwares, it becomes easy to tell which software can be used for which situation. tawk.to is great in terms of ease of use, setup, dashboard and customer support. Intercom is great in terms of features like … Incentivized Helpful? Verified User Manager Chose Freshchat As we also purchased licenses for Freshdesk and Freshworks it made the most sense for our organisation to go with Freshchat. Pricing was within our range and features met our needs. Incentivized Helpful? Elizabeth Cassidy Senior Analyst, Customer Analytics Chose Freshchat We chose Freshchat because it integrates well with Freshdesk and we are able to experience seamless data exchange between the two apps. The other reason is because Freshchat is able to monitor events and measure website traffic, sorting out leads based on factors such as … Incentivized Helpful? MR Maysa Rodrigues Customer Success Manager Chose Freshchat It's a cloud solution, and now I'm able to attach files using Freshchat. Incentivized Helpful? Chianne Shepherd Support Team Lead Chose Freshchat SnapEngage and LiveChat are both superior products to Freshchat. We actually decided to discontinue using Freshchat and go with another product that was more consistent with load balancing and notifications. Additionally, all other chat software we tested had more customizable … Incentivized Helpful? Jitesh Dugar Product Manager Chose Freshchat We have used Intercom. The terms used within Intercom were quite complex and the knowledge curve was not very smooth. Incentivized Helpful?

Best Alternatives
	Freshchat
Small Businesses	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Freshchat
Likelihood to Recommend	9.0 (24 ratings)
Likelihood to Renew	9.5 (2 ratings)
Usability	9.0 (1 ratings)
Support Rating	9.0 (1 ratings)
Implementation Rating	9.0 (1 ratings)

User Testimonials
	Freshchat
Likelihood to Recommend	Freshworks Inc its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company MO mahmoud osman agent Read full review
Pros	Freshworks Inc Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement. It is quite proactive and has rich media campaigns to segment and target audiences. Freshchat is also one of my favorite software because it offers seamless integration with apps. Incentivized Nick Salerno Senior Software Engineer Read full review
Cons	Freshworks Inc Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it. The initial process of setting up a Freshchat account is a long one. The billing is per member/month which can get expensive fast. Incentivized Elizabeth Cassidy Senior Analyst, Customer Analytics Read full review
Likelihood to Renew	Freshworks Inc Because all my work is based on fresh disk AA Ahmed Abdelghafar despatcher Read full review
Usability	Freshworks Inc I think this is the best evaluation in my opinion MA mohammed abbas Palm City Read full review
Support Rating	Freshworks Inc I think this is the right assessment in my opinion MA mohammed abbas Palm City Read full review
Implementation Rating	Freshworks Inc I hope to show new users data because this can save a lot of time MA mohammed abbas Palm City Read full review
Alternatives Considered	Freshworks Inc I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best. Incentivized Verified User Anonymous Read full review
Return on Investment	Freshworks Inc Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard. Freshchat is a very reliable platform. The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers. Incentivized Carol Aleman Software Engineering Manager Read full review
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