51 Ratings
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Score 8.7 out of 100
12 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Freshdesk Messaging (Formerly Freshchat)

I would recommend Freshchat because it is very handy when it comes to handling and operating with a small team. I have always had a pretty smooth messaging experience with Freshchat and this is the basic reason why I am vouching for the product. In my opinion, it greatly helps in the promotion of brands due to amazing tracking features which help in telling your performance and facilitates in identifying the adequate leads for the brand, which in my opinion is extremely beneficial in the long run.
Nick Salerno | TrustRadius Reviewer

Freshsuccess (formerly Natero)

Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Garrett Genest | TrustRadius Reviewer

Feature Rating Comparison

Security

Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
10.0
Role-based user permissions
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
10.0

Platform & Infrastructure

Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.1
API
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.2
Integration with Salesforce.com
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.2
Integration with Marketo
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.0
Integration with Eloqua
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.0

Customer Data Extraction / Integration

Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
8.6
Product usage
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
8.2
Help desk / support tickets
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
9.1

Customer Success Management

Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.1
NPS surveys
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.0
Sponsor tracking
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.0
Customer profiles
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.1
Automated workflow
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
8.0
Internal collaboration
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
5.4
Customer health scoring
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
8.2
Customer segmentation
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.2

CSM Reporting & Analytics

Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.4
Customer health trends
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
9.1
Engagement analytics
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
7.0
Revenue forecasting
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
4.4
Dashboards
Freshdesk Messaging (Formerly Freshchat)
Freshsuccess (formerly Natero)
9.1

Pros

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat has a well designed user interface which makes it easy to use for all users.
  • It is simple for everyone to use.
  • Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
Carol Aleman | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
Anonymous | TrustRadius Reviewer

Cons

Freshdesk Messaging (Formerly Freshchat)

  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
Elizabeth Cassidy | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
  • Automatically triggered emails based on certain usage.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Freshdesk Messaging (Formerly Freshchat)

I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is designed on such a great module that it can easily integrate with any other software.
Bella Castilla | TrustRadius Reviewer

Freshsuccess (formerly Natero)

I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat incorporates with other informing and helps work area stages, including conspicuous suppliers like Zendesk, Slack, and Facebook Messenger.
  • Straightforward information investigation - Freshchat furnishes us with information measurements and examination in a streamlined and straightforward style, helpful for everybody to process, including individuals without an information investigation foundation.
  • It is a cost effective platform.
Maria Coelho | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Visibility - We can now see in one place the many dimensions of customer health
  • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
  • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Ewen Fortune | TrustRadius Reviewer

Screenshots

Pricing Details

Freshdesk Messaging (Formerly Freshchat)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15

Freshdesk Messaging (Formerly Freshchat) Editions & Modules

Edition
Growth$151
Pro$391
Enterprise$69.001
  1. Per Agent per month , billed annually
Additional Pricing Details

Freshsuccess (formerly Natero)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshsuccess (formerly Natero) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshdesk Messaging (Formerly Freshchat)
9.0
Freshsuccess (formerly Natero)
6.3

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