54 Ratings
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Score 8.6 out of 100
6 Ratings
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Score 8 out of 100

Likelihood to Recommend

Freshdesk Messaging (Formerly Freshchat)

I would recommend Freshchat because it is very handy when it comes to handling and operating with a small team. I have always had a pretty smooth messaging experience with Freshchat and this is the basic reason why I am vouching for the product. In my opinion, it greatly helps in the promotion of brands due to amazing tracking features which help in telling your performance and facilitates in identifying the adequate leads for the brand, which in my opinion is extremely beneficial in the long run.
Nick Salerno | TrustRadius Reviewer

LiveHelpNow

It's great for sales, customer service, and tech support.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Self Help Community

Freshdesk Messaging (Formerly Freshchat)
LiveHelpNow
10.0
External knowledge base
Freshdesk Messaging (Formerly Freshchat)
LiveHelpNow
10.0
Internal knowledge base
Freshdesk Messaging (Formerly Freshchat)
LiveHelpNow
10.0

Multi-Channel Help

Freshdesk Messaging (Formerly Freshchat)
LiveHelpNow
10.0
Social integration
Freshdesk Messaging (Formerly Freshchat)
LiveHelpNow
10.0
Email support
Freshdesk Messaging (Formerly Freshchat)
LiveHelpNow
10.0
Help Desk CRM integration
Freshdesk Messaging (Formerly Freshchat)
LiveHelpNow
10.0

Pros

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat has a well designed user interface which makes it easy to use for all users.
  • It is simple for everyone to use.
  • Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
Carol Aleman | TrustRadius Reviewer

LiveHelpNow

  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
Daniel Gotlieb | TrustRadius Reviewer

Cons

Freshdesk Messaging (Formerly Freshchat)

  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
Elizabeth Cassidy | TrustRadius Reviewer

LiveHelpNow

  • None at this time.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Freshdesk Messaging (Formerly Freshchat)

I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is designed on such a great module that it can easily integrate with any other software.
Bella Castilla | TrustRadius Reviewer

LiveHelpNow

No answers on this topic

Return on Investment

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat incorporates with other informing and helps work area stages, including conspicuous suppliers like Zendesk, Slack, and Facebook Messenger.
  • Straightforward information investigation - Freshchat furnishes us with information measurements and examination in a streamlined and straightforward style, helpful for everybody to process, including individuals without an information investigation foundation.
  • It is a cost effective platform.
Maria Coelho | TrustRadius Reviewer

LiveHelpNow

  • LiveHelpNow is a very affordable source for acquiring leads
Daniel Gotlieb | TrustRadius Reviewer

Screenshots

LiveHelpNow

Pricing Details

Freshdesk Messaging (Formerly Freshchat)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15

Freshdesk Messaging (Formerly Freshchat) Editions & Modules

Edition
Growth$151
Pro$391
Enterprise$69.001
  1. Per Agent per month , billed annually
Additional Pricing Details

LiveHelpNow

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LiveHelpNow Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshdesk Messaging (Formerly Freshchat)
9.0
LiveHelpNow
9.5

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