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Top Rated
69 Ratings
27 Ratings

Freshdesk Messaging (Formerly Freshchat)

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Top Rated
69 Ratings
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Score 8.7 out of 100
27 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Freshdesk Messaging (Formerly Freshchat) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

Freshdesk Messaging (Formerly Freshchat)

90%
25 Ratings
8.5

ManyChat

85%
6 Ratings

Likelihood to Renew

9.5

Freshdesk Messaging (Formerly Freshchat)

95%
2 Ratings

ManyChat

N/A
0 Ratings

Usability

9.0

Freshdesk Messaging (Formerly Freshchat)

90%
1 Rating
7.0

ManyChat

70%
1 Rating

Support Rating

9.0

Freshdesk Messaging (Formerly Freshchat)

90%
1 Rating
6.0

ManyChat

60%
8 Ratings

Implementation Rating

9.0

Freshdesk Messaging (Formerly Freshchat)

90%
1 Rating

ManyChat

N/A
0 Ratings

Likelihood to Recommend

Freshdesk Messaging (Formerly Freshchat)

its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
mahmoud osman | TrustRadius Reviewer

ManyChat

I found that ManyChat is a strong tool when receiving incoming messages, being able to create a tree of potential responses based on options given to the initiator. There is also a huge potential for complex automation (as long as the environment required by Facebook in order to send outgoing messages is maintained).
Ashlie Pappas | TrustRadius Reviewer

Pros

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
Nick Salerno | TrustRadius Reviewer

ManyChat

  • Collect email and phone number easily
  • provide 24/7 customer support to your customers
  • More than one ways for people to opt into your bot
  • great way to provide offers and sales to your subscribers via messenger
  • Great to build a relationship with your followers on Instagram
Jocelin Carvajal | TrustRadius Reviewer

Cons

Freshdesk Messaging (Formerly Freshchat)

  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
Elizabeth Cassidy | TrustRadius Reviewer

ManyChat

  • Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
Bo Ray | TrustRadius Reviewer

Pricing Details

Freshdesk Messaging (Formerly Freshchat)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15

Starting Price

$15 Per Agent per month , billed annually

Freshdesk Messaging (Formerly Freshchat) Editions & Modules

Edition
Growth$151
Pro$391
Enterprise$69.001
  1. Per Agent per month , billed annually
Additional Pricing Details

ManyChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$0

ManyChat Editions & Modules

Edition
500 Subscribers$10.001
1,000 Subscribers$15.001
2,500 Subscribers$25.001
5,000 Subscribers$45.001
10,000 Subscribers$65.001
15,000 Subscribers$95.001
20,000 Subscribers$125.001
25,000 Subscribers$145.001
25,001+ SubscribersContact Sales
  1. per month
  2. none
Additional Pricing Details

Likelihood to Renew

Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat) 9.5
Based on 2 answers
Because all my work is based on fresh disk
Ahmed Abdelghafar | TrustRadius Reviewer

ManyChat

No score
No answers yet
No answers on this topic

Usability

Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat) 9.0
Based on 1 answer
I think this is the best evaluation in my opinion
mohammed abbas | TrustRadius Reviewer

ManyChat

ManyChat 7.0
Based on 1 answer
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Support Rating

Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat) 9.0
Based on 1 answer
I think this is the right assessment in my opinion
mohammed abbas | TrustRadius Reviewer

ManyChat

ManyChat 6.0
Based on 8 answers
There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.
Diego Jaramillo | TrustRadius Reviewer

Implementation Rating

Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat) 9.0
Based on 1 answer
I hope to show new users data because this can save a lot of time
mohammed abbas | TrustRadius Reviewer

ManyChat

No score
No answers yet
No answers on this topic

Alternatives Considered

Freshdesk Messaging (Formerly Freshchat)

I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
Anonymous | TrustRadius Reviewer

ManyChat

I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
Denis Mutsky | TrustRadius Reviewer

Return on Investment

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
Carol Aleman | TrustRadius Reviewer

ManyChat

  • For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
  • We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
Ashlie Pappas | TrustRadius Reviewer

Screenshots

ManyChat

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