Freshchat vs. Provide Support Live Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshchat
Score 8.6 out of 10
N/A
Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses can use Freshchat's messaging…
$15
Per Agent per month , billed annually
Provide Support Live Chat
Score 8.8 out of 10
N/A
Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.
$24
per month
Pricing
FreshchatProvide Support Live Chat
Editions & Modules
Growth
$15
Per Agent per month , billed annually
Pro
$39
Per Agent per month , billed annually
Enterprise
$69.00
Per Agent per month , billed annually
No answers on this topic
Offerings
Pricing Offerings
FreshchatProvide Support Live Chat
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$15 per AgentNo setup fee
Additional DetailsProvide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.
More Pricing Information
Community Pulse
FreshchatProvide Support Live Chat
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
FreshchatProvide Support Live Chat
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshchatProvide Support Live Chat
Likelihood to Recommend
9.0
(24 ratings)
9.7
(3 ratings)
Likelihood to Renew
9.5
(2 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
9.7
(3 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
FreshchatProvide Support Live Chat
Likelihood to Recommend
Freshworks Inc
its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
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Provide Support Live Chat
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
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Pros
Freshworks Inc
  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
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Provide Support Live Chat
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
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Cons
Freshworks Inc
  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
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Provide Support Live Chat
  • Does not allow us to flag a particular 'consumer' as a scammer.
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Likelihood to Renew
Freshworks Inc
Because all my work is based on fresh disk
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Provide Support Live Chat
No answers on this topic
Usability
Freshworks Inc
I think this is the best evaluation in my opinion
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Provide Support Live Chat
No answers on this topic
Support Rating
Freshworks Inc
I think this is the right assessment in my opinion
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Provide Support Live Chat
They are there when I need them.
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Implementation Rating
Freshworks Inc
I hope to show new users data because this can save a lot of time
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Provide Support Live Chat
No answers on this topic
Alternatives Considered
Freshworks Inc
I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
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Provide Support Live Chat
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
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Return on Investment
Freshworks Inc
  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
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Provide Support Live Chat
  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
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ScreenShots

Freshchat Screenshots

Screenshot of Team InboxScreenshot of MarketplaceScreenshot of Chatbots

Provide Support Live Chat Screenshots

Screenshot of Native chat agent appsScreenshot of Customizable chat windowScreenshot of Provide Support chat on a websiteScreenshot of Wide set of chat window localizationsScreenshot of Chat statistics app