Freshworks Customer Service Suite vs. Pure Chat by Ruby
Freshworks Customer Service Suite vs. Pure Chat by Ruby
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $29 per month per user | |
Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | Pure Chat by Ruby | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Freshworks Customer Service Suite | Pure Chat by Ruby | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | Pure Chat by Ruby | |
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Likelihood to Recommend | 9.0 (24 ratings) | 8.6 (2 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshworks Customer Service Suite | Pure Chat by Ruby | |
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Likelihood to Recommend | Freshworks Inc | Ruby Receptionists, Inc |
Pros | Freshworks Inc | Ruby Receptionists, Inc |
Cons | Freshworks Inc | Ruby Receptionists, Inc |
Likelihood to Renew | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Usability | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Support Rating | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Implementation Rating | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Alternatives Considered | Freshworks Inc | Ruby Receptionists, Inc |
Return on Investment | Freshworks Inc | Ruby Receptionists, Inc |
ScreenShots | Freshworks Customer Service Suite Screenshots |