Freshchat vs. Userlike

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshchat
Score 8.6 out of 10
N/A
A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.
$23
per month per user
Userlike
Score 8.1 out of 10
Mid-Size Companies (51-1,000 employees)
Userlike is software for live chat and customer messaging that gives businesses a central inbox for messages from various channels like Website-Chat, WhatsApp, Facebook Messenger, Instagram, and SMS. To generate more leads, its Website Messenger offers features like canned messages, file sharing, voice messages and video calls including screen sharing. Their solution also allows creating AI chatbots, smart FAQ pages and interactive contact forms to automate customer…
$37
per month
Pricing
FreshchatUserlike
Editions & Modules
Growth
$19
per month (billed annually) per agent
Pro
$49
per month (billed annually) per agent
Enterprise
$79
per month (billed annually) per agent
Free
$0
1 Operator, 1 Chat Widget, unlimited chats
Team
$90
per month
Corporate
$290
per month
Flex
upon request
per month
Offerings
Pricing Offerings
FreshchatUserlike
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsUserlike has a Freemium business model. You don't need to enter your billing info to register. Once you register, you get 14 days of trial to test the Premium version, after which your account automatically switches to Free. You can then choose to upgrade to Premium, or continue rolling with the Free version.
More Pricing Information
Community Pulse
FreshchatUserlike
Top Pros

No answers on this topic

Best Alternatives
FreshchatUserlike
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
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Score 10.0 out of 10
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Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshchatUserlike
Likelihood to Recommend
9.0
(24 ratings)
-
(0 ratings)
Likelihood to Renew
9.5
(2 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
FreshchatUserlike
Likelihood to Recommend
Freshworks Inc
its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
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Userlike
No answers on this topic
Pros
Freshworks Inc
  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
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Userlike
No answers on this topic
Cons
Freshworks Inc
  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
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Userlike
No answers on this topic
Likelihood to Renew
Freshworks Inc
Because all my work is based on fresh disk
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Userlike
No answers on this topic
Usability
Freshworks Inc
I think this is the best evaluation in my opinion
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Userlike
No answers on this topic
Support Rating
Freshworks Inc
I think this is the right assessment in my opinion
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Userlike
No answers on this topic
Implementation Rating
Freshworks Inc
I hope to show new users data because this can save a lot of time
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Userlike
No answers on this topic
Alternatives Considered
Freshworks Inc
I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
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Userlike
No answers on this topic
Return on Investment
Freshworks Inc
  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
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Userlike
No answers on this topic
ScreenShots

Userlike Screenshots

Screenshot of The Website MessengerScreenshot of ChatbotsScreenshot of Messaging ChannelsScreenshot of The Message CenterScreenshot of Video CallsScreenshot of Data privacy & GDPR