What users are saying about
53 Ratings
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Score 8.6 out of 100
5 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Freshdesk Messaging (Formerly Freshchat)

I would recommend Freshchat because it is very handy when it comes to handling and operating with a small team. I have always had a pretty smooth messaging experience with Freshchat and this is the basic reason why I am vouching for the product. In my opinion, it greatly helps in the promotion of brands due to amazing tracking features which help in telling your performance and facilitates in identifying the adequate leads for the brand, which in my opinion is extremely beneficial in the long run.
Nick Salerno | TrustRadius Reviewer

XOR

[XOR] is doing [the] job very well on prescreening the candidates (we are using mainly for that). Working in analytics, we are always in need of professionals, in different areas of interest, and XOR is selecting them very well. We are very satisfied with this platform and highly recommend it.
Anonymous | TrustRadius Reviewer

Pros

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat has a well designed user interface which makes it easy to use for all users.
  • It is simple for everyone to use.
  • Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
Carol Aleman | TrustRadius Reviewer

XOR

  • Integrated with our system.
  • Very customized.
  • Automate all the inbound process.
Anonymous | TrustRadius Reviewer

Cons

Freshdesk Messaging (Formerly Freshchat)

  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
Elizabeth Cassidy | TrustRadius Reviewer

XOR

  • We do have some issues sometimes, but customer support is at hand to help. No complaints.
Anonymous | TrustRadius Reviewer

Support Rating

Freshdesk Messaging (Formerly Freshchat)

No score
No answers yet
No answers on this topic

XOR

XOR 8.8
Based on 3 answers
We have been using XOR for just a bit of time and I absolutely love the support, it's fast and effective. Great, platform and their support staff is extremely helpful and easy to work with. They go out of their way to provide excellent customer service
Vanessa Alisson | TrustRadius Reviewer

Alternatives Considered

Freshdesk Messaging (Formerly Freshchat)

I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is designed on such a great module that it can easily integrate with any other software.
Bella Castilla | TrustRadius Reviewer

XOR

So far, as I already mentioned, on of the decisive factors was unbeatable price for all the features we get:- candidate screening - scheduling the interview automatically -ability to record all the interviews - employees onboarding - customer services is available 24/7- the system is very easy to use (no special training required)
Anonymous | TrustRadius Reviewer

Return on Investment

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat incorporates with other informing and helps work area stages, including conspicuous suppliers like Zendesk, Slack, and Facebook Messenger.
  • Straightforward information investigation - Freshchat furnishes us with information measurements and examination in a streamlined and straightforward style, helpful for everybody to process, including individuals without an information investigation foundation.
  • It is a cost effective platform.
Maria Coelho | TrustRadius Reviewer

XOR

  • From the time we were using XOR as a recruitment software, we lowered our hiring cost by 42%.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Freshdesk Messaging (Formerly Freshchat)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15

Freshdesk Messaging (Formerly Freshchat) Editions & Modules

Edition
Growth$151
Pro$391
Enterprise$69.001
  1. Per Agent per month , billed annually
Additional Pricing Details

XOR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

XOR Editions & Modules

Additional Pricing Details

Add comparison