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Top Rated
69 Ratings
36 Ratings

Freshdesk Messaging (Formerly Freshchat)

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Top Rated
69 Ratings
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Score 8.7 out of 100
36 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Freshdesk Messaging (Formerly Freshchat) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Freshdesk Messaging (Formerly Freshchat)

90%
25 Ratings
8.6

Zoho SalesIQ

86%
13 Ratings

Likelihood to Renew

9.5

Freshdesk Messaging (Formerly Freshchat)

95%
2 Ratings

Zoho SalesIQ

N/A
0 Ratings

Usability

9.0

Freshdesk Messaging (Formerly Freshchat)

90%
1 Rating

Zoho SalesIQ

N/A
0 Ratings

Support Rating

9.0

Freshdesk Messaging (Formerly Freshchat)

90%
1 Rating

Zoho SalesIQ

N/A
0 Ratings

Implementation Rating

9.0

Freshdesk Messaging (Formerly Freshchat)

90%
1 Rating

Zoho SalesIQ

N/A
0 Ratings

Likelihood to Recommend

Freshdesk Messaging (Formerly Freshchat)

its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
mahmoud osman | TrustRadius Reviewer

Zoho SalesIQ

If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead.
Humayun Farooqi | TrustRadius Reviewer

Pros

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
Nick Salerno | TrustRadius Reviewer

Zoho SalesIQ

  • It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
  • UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
  • Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.
Anonymous | TrustRadius Reviewer

Cons

Freshdesk Messaging (Formerly Freshchat)

  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
Elizabeth Cassidy | TrustRadius Reviewer

Zoho SalesIQ

  • Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
  • Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
  • Not always the best at identifying similar users across different browsers, devices, etc
Max Pollak | TrustRadius Reviewer

Pricing Details

Freshdesk Messaging (Formerly Freshchat)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15

Starting Price

$15 Per Agent per month , billed annually

Freshdesk Messaging (Formerly Freshchat) Editions & Modules

Edition
Growth$151
Pro$391
Enterprise$69.001
  1. Per Agent per month , billed annually
Additional Pricing Details

Zoho SalesIQ

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zoho SalesIQ Editions & Modules

Additional Pricing Details

Likelihood to Renew

Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat) 9.5
Based on 2 answers
Because all my work is based on fresh disk
Ahmed Abdelghafar | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Usability

Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat) 9.0
Based on 1 answer
I think this is the best evaluation in my opinion
mohammed abbas | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Support Rating

Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat) 9.0
Based on 1 answer
I think this is the right assessment in my opinion
mohammed abbas | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Implementation Rating

Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat) 9.0
Based on 1 answer
I hope to show new users data because this can save a lot of time
mohammed abbas | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Freshdesk Messaging (Formerly Freshchat)

I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
Anonymous | TrustRadius Reviewer

Zoho SalesIQ

Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a great bang for our buck.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
Carol Aleman | TrustRadius Reviewer

Zoho SalesIQ

  • We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
  • Capturing new website visitors at the time that they have a question about your product is important.
  • Missing chats can be frustrating.
Anonymous | TrustRadius Reviewer

Screenshots

Zoho SalesIQ

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