Freshdesk vs. Ivanti LANDESK Service Desk (discontinued)
Freshdesk vs. Ivanti LANDESK Service Desk (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Ivanti LANDESK Service Desk (discontinued) | N/A | The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering. | N/A |
Freshdesk | Ivanti LANDESK Service Desk (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshdesk | Ivanti LANDESK Service Desk (discontinued) | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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Freshdesk | Ivanti LANDESK Service Desk (discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Ivanti LANDESK Service Desk (discontinued) | |
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Likelihood to Recommend | 8.8 (212 ratings) | 6.0 (7 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | 9.1 (1 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Ivanti LANDESK Service Desk (discontinued) | |
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Likelihood to Recommend | Freshworks Inc | Discontinued Products |
Pros | Freshworks Inc | Discontinued Products |
Cons | Freshworks Inc | Discontinued Products |
Likelihood to Renew | Freshworks Inc | Discontinued Products No answers on this topic |
Usability | Freshworks Inc | Discontinued Products No answers on this topic |
Reliability and Availability | Freshworks Inc | Discontinued Products No answers on this topic |
Performance | Freshworks Inc | Discontinued Products No answers on this topic |
Support Rating | Freshworks Inc | Discontinued Products |
In-Person Training | Freshworks Inc | Discontinued Products No answers on this topic |
Online Training | Freshworks Inc | Discontinued Products No answers on this topic |
Implementation Rating | Freshworks Inc | Discontinued Products No answers on this topic |
Alternatives Considered | Freshworks Inc | Discontinued Products |
Contract Terms and Pricing Model | Freshworks Inc | Discontinued Products No answers on this topic |
Scalability | Freshworks Inc | Discontinued Products No answers on this topic |
Return on Investment | Freshworks Inc | Discontinued Products |
ScreenShots |