Freshdesk vs. Talisma Social CRM
Freshdesk vs. Talisma Social CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Talisma Social CRM | N/A | Talisma Social CRM is a customer relationship management (CRM) software with features such as customer retention, targeted marketing campaigns, and social media monitoring and listening. | N/A |
Freshdesk | Talisma Social CRM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Freshdesk | Talisma Social CRM | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Integrations with 3rd-party Software |
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Platform |
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Freshdesk | Talisma Social CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Talisma Social CRM | |
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Likelihood to Recommend | 8.8 (212 ratings) | 4.0 (1 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Talisma Social CRM | |
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Likelihood to Recommend | Freshworks Inc | Talisma Corporation |
Pros | Freshworks Inc | Talisma Corporation |
Cons | Freshworks Inc | Talisma Corporation |
Likelihood to Renew | Freshworks Inc | Talisma Corporation No answers on this topic |
Usability | Freshworks Inc | Talisma Corporation No answers on this topic |
Reliability and Availability | Freshworks Inc | Talisma Corporation No answers on this topic |
Performance | Freshworks Inc | Talisma Corporation No answers on this topic |
Support Rating | Freshworks Inc | Talisma Corporation No answers on this topic |
In-Person Training | Freshworks Inc | Talisma Corporation No answers on this topic |
Online Training | Freshworks Inc | Talisma Corporation No answers on this topic |
Implementation Rating | Freshworks Inc | Talisma Corporation No answers on this topic |
Alternatives Considered | Freshworks Inc | Talisma Corporation |
Contract Terms and Pricing Model | Freshworks Inc | Talisma Corporation No answers on this topic |
Scalability | Freshworks Inc | Talisma Corporation No answers on this topic |
Return on Investment | Freshworks Inc | Talisma Corporation |
ScreenShots |