Top Rated
260 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 260 reviews and ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 17 reviews and ratings
Feature Set Ratings
Incident and problem management

8.7
Freshdesk
87%
Thryv
Feature Set Not Supported
N/A
Freshdesk ranks higher in 6/6 features
Freshdesk ranks higher in 6/6 features
Organize and prioritize service tickets

9.0
90%
4 Ratings
N/A
0 Ratings
Expert directory

8.4
84%
3 Ratings
N/A
0 Ratings
Subscription-based notifications

8.4
84%
3 Ratings
N/A
0 Ratings
ITSM collaboration and documentation

7.6
76%
4 Ratings
N/A
0 Ratings
Ticket creation and submission

9.3
93%
4 Ratings
N/A
0 Ratings
Ticket response

9.7
97%
3 Ratings
N/A
0 Ratings
Self Help Community

8.3
Freshdesk
83%
Thryv
Feature Set Not Supported
N/A
Freshdesk ranks higher in 2/2 features
Freshdesk ranks higher in 2/2 features
External knowledge base

8.7
87%
3 Ratings
N/A
0 Ratings
Internal knowledge base

7.9
79%
4 Ratings
N/A
0 Ratings
Multi-Channel Help

7.4
Freshdesk
74%
Thryv
Feature Set Not Supported
N/A
Freshdesk ranks higher in 5/5 features
Freshdesk ranks higher in 5/5 features
Customer portal

8.4
84%
3 Ratings
N/A
0 Ratings
IVR

3.0
30%
1 Rating
N/A
0 Ratings
Social integration

7.6
76%
2 Ratings
N/A
0 Ratings
Email support

9.8
98%
4 Ratings
N/A
0 Ratings
Help Desk CRM integration

8.3
83%
4 Ratings
N/A
0 Ratings
Email & Online Marketing

Freshdesk
Feature Set Not Supported
N/A
9.0
Thryv
90%
Thryv ranks higher in 7/7 features
Thryv ranks higher in 7/7 features
Dynamic content

N/A
0 Ratings
8.9
89%
7 Ratings
Ability to test dynamic content

N/A
0 Ratings
9.1
91%
7 Ratings
Landing pages

N/A
0 Ratings
10.0
100%
1 Rating
Mobile optimization

N/A
0 Ratings
9.0
90%
8 Ratings
Email deliverability reporting

N/A
0 Ratings
8.6
86%
8 Ratings
List management

N/A
0 Ratings
8.7
87%
6 Ratings
Triggered drip sequences

N/A
0 Ratings
8.6
86%
3 Ratings
Lead Management

Freshdesk
Feature Set Not Supported
N/A
8.2
Thryv
82%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
Lead nurturing

N/A
0 Ratings
8.8
88%
6 Ratings
Data quality management

N/A
0 Ratings
8.5
85%
6 Ratings
Automated sales alerts and tasks

N/A
0 Ratings
7.3
73%
6 Ratings
Campaign Management

Freshdesk
Feature Set Not Supported
N/A
9.3
Thryv
93%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features
Calendaring

N/A
0 Ratings
9.2
92%
5 Ratings
Event/webinar marketing

N/A
0 Ratings
9.3
93%
4 Ratings
Social Media Marketing

Freshdesk
Feature Set Not Supported
N/A
6.8
Thryv
68%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features
Social sharing and campaigns

N/A
0 Ratings
9.5
95%
8 Ratings
Social profile integration

N/A
0 Ratings
4.0
40%
1 Rating
Reporting & Analytics

Freshdesk
Feature Set Not Supported
N/A
6.6
Thryv
66%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
Dashboards

N/A
0 Ratings
9.2
92%
7 Ratings
Standard reports

N/A
0 Ratings
8.6
86%
7 Ratings
Custom reports

N/A
0 Ratings
2.0
20%
1 Rating
Platform & Infrastructure

Freshdesk
Feature Set Not Supported
N/A
8.6
Thryv
86%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
API

N/A
0 Ratings
8.0
80%
3 Ratings
Role-based workflow & approvals

N/A
0 Ratings
8.9
89%
2 Ratings
Customizability

N/A
0 Ratings
8.9
89%
5 Ratings
Attribute Ratings
- Thryv is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

8.1
Freshdesk
81%
70 Ratings
9.4
Thryv
94%
8 Ratings
Likelihood to Renew

10.0
Freshdesk
100%
4 Ratings
Thryv
N/A
0 Ratings
Usability

8.4
Freshdesk
84%
22 Ratings
9.0
Thryv
90%
2 Ratings
Support Rating

8.5
Freshdesk
85%
25 Ratings
9.7
Thryv
97%
5 Ratings
Implementation Rating

10.0
Freshdesk
100%
2 Ratings
Thryv
N/A
0 Ratings
Likelihood to Recommend
Freshdesk
It is well suited for a company who needs to provide an enhanced service desk ticketing system. They are scalable to accomodate from small to large scale businesses. Also their product is ready to use right away with very little customizing. There are many integrations that are apart of the system and compliment well

Verified User
C-Level Executive in Information Technology
Higher Education Company, 201-500 employeesThryv
What I have found to be the most critical for my business as a customer of Thryv is the ability to provide an invoice and accept payment with direct linking to my bank account. This has had a dramatic positive impact on my cash flow.
Chief Influencer
Cynthia Blackwell ConsultingProfessional Training & Coaching, 1-10 employees
Pros
Freshdesk
- Freshdesk has enough options to deal with the engagement operations that are collected through the chosen channels. For example, it is easy to compare through analytics tables the engagement achieved in certain social networks and then create commercial strategies in the networks with the best results.
- Freshdesk has a very high level of interoperability with customer relationship management platforms, so that through its API it is possible to incorporate sales functions or work with customers, so that the management is a little apart from technical assistance without problems.
- It is easy to save the information of each problem that is solved for the buyers of our products, and in case we communicate with them again, the data stored on these interactions are accessible to review their history, and thus better orientate the type of solutions that can or cannot be offered to them.
Master of Busines Administration
SSDIGITALCOMarketing & Advertising, 201-500 employees
Thryv
- Customer service is FANTASTIC!
- Put regularly used and needed tasks under one umbrella.
- Makes it easy to schedule and post to Social Media
Owner / Virtual Assistant
VA On The Spot LLCManagement Consulting, 1-10 employees
Cons
Freshdesk
- Reporting is a bit awkward sometimes, but you can level up for better reporting
- The client onboarding to get them user accounts isn't always clearly defined
- There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing
Creative Director
Links Technology SolutionsInternet, 51-200 employees
Thryv
- Offer an automated rewards program for my customer based on their spending and their referrals.
- Since I use Shopify and they host me it would be nice to get a financial break for not using that part of the package.
- Maybe providing apps.
Owner
Printwise PromotionsApparel & Fashion, 1-10 employees
Pricing Details
Freshdesk
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Up to 10 agents per user
Freshdesk Editions & Modules
Edition
Pro | $491 |
---|---|
Free | $02 |
Growth | $153 |
Enterprise | $693 |
- per month per agent
- Up to 10 agents
- per month per agent
Additional Pricing Details
—Thryv
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Thryv Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Freshdesk
Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
System Administrator
Warren County R-III School DistrictEducation Management, 201-500 employees
Thryv
No score
No answers yet
No answers on this topic
Usability
Freshdesk
Freshdesk 8.4
Based on 22 answers
Freshdesk equips the sales team with the most enhanced communication capabilities and features that are responsible for delivering high level of customer support. Freshdesk has multiple-channel support that enables the customer care agents to broaden their reach and streamline ticket delivery. It is designed to provide maximum collaboration to internal teams giving them options to split a ticket into smaller tickets.
Senior Analyst, Customer Analytics
Alliance Data Card ServicesFinancial Services, 5001-10,000 employees
Thryv
Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Sales Manager
Seiler PlasticsPlastics, 11-50 employees
Support Rating
Freshdesk
Freshdesk 8.5
Based on 25 answers
Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesThryv
Thryv 9.7
Based on 5 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

Verified User
Employee in Social Media
Marketing & Advertising Company, 11-50 employeesImplementation Rating
Freshdesk
Freshdesk 10.0
Based on 2 answers
No, it is easy to do
Network & System Specialist
De Heus LLCMachinery, 1001-5000 employees
Thryv
No score
No answers yet
No answers on this topic
Alternatives Considered
Freshdesk
ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.

Verified User
Manager in Information Technology
Industrial Automation Company, 51-200 employeesThryv
Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Return on Investment
Freshdesk
- The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
- We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.

Verified User
Director in Customer Service
Marketing and Advertising Company, 51-200 employeesThryv
- Increased Social Media Presence has kept us in touch with clients
- I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.
CPA
Laird & Associates, PCAccounting, 1-10 employees