Freshdesk vs. Tour de Force CRM
Freshdesk vs. Tour de Force CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Tour de Force CRM | N/A | Tour de Force is a customer relationship management (CRM) software with features such as enterprise resource planning (ERP) integration, Microsoft Outlook integration and mobile access. | N/A |
Freshdesk | Tour de Force CRM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Freshdesk | Tour de Force CRM | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Integrations with 3rd-party Software |
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Platform |
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Freshdesk | Tour de Force CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Tour de Force CRM | |
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Likelihood to Recommend | 8.7 (212 ratings) | 7.0 (1 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 7.9 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Tour de Force CRM | |
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Likelihood to Recommend | Freshworks Inc | Tour de Force, Inc. |
Pros | Freshworks Inc | Tour de Force, Inc. |
Cons | Freshworks Inc | Tour de Force, Inc. |
Likelihood to Renew | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Usability | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Reliability and Availability | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Performance | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Support Rating | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
In-Person Training | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Online Training | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Implementation Rating | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Alternatives Considered | Freshworks Inc | Tour de Force, Inc. |
Contract Terms and Pricing Model | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Scalability | Freshworks Inc | Tour de Force, Inc. No answers on this topic |
Return on Investment | Freshworks Inc | Tour de Force, Inc. |
ScreenShots |