Freshservice vs. Serviceware Processes (helpLine)
Freshservice vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
Freshservice | Serviceware Processes (helpLine) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshservice | Serviceware Processes (helpLine) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Freshservice | Serviceware Processes (helpLine) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshservice | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 9.0 (113 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.1 (2 ratings) | - (0 ratings) |
Usability | 9.1 (6 ratings) | - (0 ratings) |
Support Rating | 8.4 (77 ratings) | 9.0 (1 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Freshservice | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | Freshworks Inc | Serviceware |
Pros | Freshworks Inc | Serviceware |
Cons | Freshworks Inc | Serviceware |
Likelihood to Renew | Freshworks Inc | Serviceware No answers on this topic |
Usability | Freshworks Inc | Serviceware No answers on this topic |
Support Rating | Freshworks Inc | Serviceware |
Implementation Rating | Freshworks Inc | Serviceware No answers on this topic |
Alternatives Considered | Freshworks Inc | Serviceware |
Return on Investment | Freshworks Inc | Serviceware |
ScreenShots | Freshservice Screenshots |