What users are saying about
Top Rated
21 Ratings
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Top Rated
329 Ratings
Top Rated
21 Ratings
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Score 8.8 out of 100

Paychex Flex

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Top Rated
329 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

  • Freshteam ranks higher in 1 feature set: Recruiting / ATS

Recruiting / ATS

8.2

Freshteam

82%
7.4

Paychex Flex

74%
Freshteam ranks higher in 14/15 features

Job Requisition Management

8.0
80%
11 Ratings
7.2
72%
25 Ratings

Company Website Posting

7.7
77%
9 Ratings
7.5
75%
24 Ratings

Publish to Social Media

7.5
75%
5 Ratings
7.4
74%
18 Ratings

Job Search Site Posting

8.4
84%
9 Ratings
7.2
72%
24 Ratings

Customized Application Form

8.3
83%
10 Ratings
N/A
0 Ratings

Resume Management

8.8
88%
10 Ratings
N/A
0 Ratings

Duplicate Candidate Prevention

8.1
81%
10 Ratings
7.2
72%
20 Ratings

Candidate Search

7.8
78%
10 Ratings
N/A
0 Ratings

Applicant Tracking

8.6
86%
11 Ratings
7.3
73%
24 Ratings

Collaboration

8.7
87%
10 Ratings
N/A
0 Ratings

Task Creation and Delegation

8.4
84%
9 Ratings
N/A
0 Ratings

Email Templates

8.4
84%
10 Ratings
N/A
0 Ratings

User Permissions

7.9
79%
11 Ratings
N/A
0 Ratings

Notifications and Alerts

7.7
77%
11 Ratings
7.9
79%
39 Ratings

Reporting

8.7
87%
10 Ratings
N/A
0 Ratings

Human Resource Management

Freshteam

Feature Set Not Supported
N/A
7.1

Paychex Flex

71%
Paychex Flex ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
8.6
86%
128 Ratings

Employment history

N/A
0 Ratings
8.0
80%
143 Ratings

Job profiles and administration

N/A
0 Ratings
8.1
81%
98 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
8.2
82%
100 Ratings

Organizational charting

N/A
0 Ratings
1.0
10%
1 Rating

Organization and location management

N/A
0 Ratings
7.9
79%
95 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
8.1
81%
91 Ratings

Payroll Management

Freshteam

Feature Set Not Supported
N/A
8.3

Paychex Flex

83%
Paychex Flex ranks higher in 6/6 features

Pay calculation

N/A
0 Ratings
8.9
89%
174 Ratings

Off-cycle/On-Demand payment

N/A
0 Ratings
7.8
78%
85 Ratings

Benefit plan administration

N/A
0 Ratings
8.2
82%
106 Ratings

Direct deposit files

N/A
0 Ratings
9.0
90%
171 Ratings

Salary revision and increment management

N/A
0 Ratings
8.6
86%
124 Ratings

Reimbursement management

N/A
0 Ratings
7.6
76%
70 Ratings

Leave and Attendance Management

Freshteam

Feature Set Not Supported
N/A
7.9

Paychex Flex

79%
Paychex Flex ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
7.8
78%
73 Ratings

Balance details

N/A
0 Ratings
8.0
80%
92 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
8.0
80%
76 Ratings

Employee Self Service

Freshteam

Feature Set Not Supported
N/A
8.4

Paychex Flex

84%
Paychex Flex ranks higher in 4/4 features

View and generate pay and benefit information

N/A
0 Ratings
8.6
86%
148 Ratings

Update personal information

N/A
0 Ratings
8.7
87%
154 Ratings

View company policy documentation

N/A
0 Ratings
8.0
80%
72 Ratings

View job history

N/A
0 Ratings
8.3
83%
104 Ratings

Asset Management

Freshteam

Feature Set Not Supported
N/A
8.1

Paychex Flex

81%
Paychex Flex ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
8.1
81%
29 Ratings

HR Reporting

Freshteam

Feature Set Not Supported
N/A
7.7

Paychex Flex

77%
Paychex Flex ranks higher in 3/3 features

Report builder

N/A
0 Ratings
7.7
77%
98 Ratings

Pre-built reports

N/A
0 Ratings
8.0
80%
106 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
7.5
75%
63 Ratings

Onboarding

Freshteam

Feature Set Not Supported
N/A
8.2

Paychex Flex

82%
Paychex Flex ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
8.4
84%
95 Ratings

Manager tracking tools

N/A
0 Ratings
8.0
80%
65 Ratings

Attribute Ratings

  • Freshteam is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Freshteam

86%
12 Ratings
8.1

Paychex Flex

81%
188 Ratings

Likelihood to Renew

Freshteam

N/A
0 Ratings
6.5

Paychex Flex

65%
16 Ratings

Usability

Freshteam

N/A
0 Ratings
8.3

Paychex Flex

83%
135 Ratings

Availability

Freshteam

N/A
0 Ratings
8.9

Paychex Flex

89%
6 Ratings

Performance

Freshteam

N/A
0 Ratings
8.8

Paychex Flex

88%
6 Ratings

Support Rating

Freshteam

N/A
0 Ratings
8.3

Paychex Flex

83%
164 Ratings

Online Training

Freshteam

N/A
0 Ratings
8.2

Paychex Flex

82%
1 Rating

Implementation Rating

Freshteam

N/A
0 Ratings
8.6

Paychex Flex

86%
8 Ratings

Configurability

Freshteam

N/A
0 Ratings
7.9

Paychex Flex

79%
8 Ratings

Ease of integration

Freshteam

N/A
0 Ratings
6.2

Paychex Flex

62%
4 Ratings

Product Scalability

Freshteam

N/A
0 Ratings
8.1

Paychex Flex

81%
6 Ratings

Vendor post-sale

Freshteam

N/A
0 Ratings
8.8

Paychex Flex

88%
6 Ratings

Vendor pre-sale

Freshteam

N/A
0 Ratings
9.1

Paychex Flex

91%
6 Ratings

Likelihood to Recommend

Freshworks Inc

Freshteam is much less expensive than other ATSs - we've recently switched to Greenhouse which is more than ten times as expensive. It seems like a good starter ATS for small startups and the automation may be useful for teams without dedicated HR support. I suspect that many companies will grow out of it the way we did.
Read full review

Paychex, Inc.

Paychex Flex is great for employers, both large and small, to help process their payroll. It automatically generates reports, allows employees to be paid via direct deposit and access their stubs and W2s electronically. It has worked well for us both on the employer and employee end. I cannot think of an instance where it wouldn't be appropriate. It is a perfect all-in-one payroll processing service, with team support built in.
Read full review

Pros

Freshworks Inc

  • Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
  • Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
  • The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.
Read full review

Paychex, Inc.

  • Direct deposit of pay check.
  • Fill up employees W4 forms.
  • Submit time card to payroll for processing.
  • Assigning badge numbers and employee ID.
  • Submitting 5500 forms to IRS.
  • Manage and monitor 401K enrolled employees and 401K performance.
  • Access quarterly employment filing reports when needed.
  • Each employee is assigned a portal to access their payroll stubs and W2 forms when needed.
Read full review

Cons

Freshworks Inc

  • Pipeline features need to be improved so that we can map out our recruitment process onto the platform.
  • Can we get options for embedding a carrier's web page into our existing website, to show all of our published jobs?
  • Implementing a simple UI to push our job into third party websites, or an API which helps us find most known job portals.
  • We need some assessment features for various jobs, including mine, so it will also a necessary part of every recruitment application.
Read full review

Paychex, Inc.

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Read full review

Pricing Details

Freshteam

Starting Price

$0 per month

Editions & Modules

Freshteam editions and modules pricing
EditionModules
Free0 (upto 50 employees)1
Growth$59 platform fee + $1 per employee2
Pro$99 platform fee + $2 per employee3
Enterprise$169 platform fee + $4 per employee4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Paychex Flex

Starting Price

$0

Editions & Modules

Paychex Flex editions and modules pricing
EditionModules
Paychex Go591
Paychex Flex ServiceContact sales team2
Paychex Flex EnterpriseContact sales team3

Footnotes

  1. per month/+$4 per employee
  2. none
  3. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required

Additional Details

Pricing Info

Likelihood to Renew

Freshworks Inc

No answers on this topic

Paychex, Inc.

overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Read full review

Usability

Freshworks Inc

No answers on this topic

Paychex, Inc.

Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Read full review

Reliability and Availability

Freshworks Inc

No answers on this topic

Paychex, Inc.

We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Read full review

Performance

Freshworks Inc

No answers on this topic

Paychex, Inc.

Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Read full review

Support Rating

Freshworks Inc

No answers on this topic

Paychex, Inc.

Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
Read full review

Online Training

Freshworks Inc

No answers on this topic

Paychex, Inc.

They were very patient and answered all of my questions.
Read full review

Implementation Rating

Freshworks Inc

No answers on this topic

Paychex, Inc.

Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Read full review

Alternatives Considered

Freshworks Inc

Zoho recruitment is also a decent product but we liked Freshteam over that just because of a few added advantages that this is giving to us, namely, we are using other products from Freshworks like Freshconnect. Secondly, Zoho does have less customer base compared to Freshworks. Hence we choose Freshworks over Zoho.
Read full review

Paychex, Inc.

Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Read full review

Scalability

Freshworks Inc

No answers on this topic

Paychex, Inc.

Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
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Return on Investment

Freshworks Inc

  • Increased number of interns we're able to hire which has really helped move the needle on special projects.
  • Decreased costs - we're using the free version.
Read full review

Paychex, Inc.

  • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
  • The payroll journals are very easy to read and make cash management a very simple process.
  • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Read full review

Screenshots

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