What users are saying about
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17 Ratings
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361 Ratings

Freshteam

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17 Ratings
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Score 8.9 out of 100

Paychex Flex

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361 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Freshteam

Freshteam is much less expensive than other ATSs - we've recently switched to Greenhouse which is more than ten times as expensive. It seems like a good starter ATS for small startups and the automation may be useful for teams without dedicated HR support. I suspect that many companies will grow out of it the way we did.
Aviva Rosman | TrustRadius Reviewer

Paychex Flex

Because Paychex Flex cost is based on the number of employees, it was a great fit for our small nonprofit. It takes some of the burdens off of my position, so that I may focus on meeting the needs of our mission and reaching out to our community. I would highly suggest giving Paychex Flex a try regardless of the size of your business.
Luann Honerkamp | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

Freshteam
8.3
Paychex Flex
7.1
Job Requisition Management
Freshteam
8.3
Paychex Flex
7.1
Company Website Posting
Freshteam
7.9
Paychex Flex
7.3
Publish to Social Media
Freshteam
7.8
Paychex Flex
7.3
Job Search Site Posting
Freshteam
8.7
Paychex Flex
7.0
Customized Application Form
Freshteam
8.2
Paychex Flex
Resume Management
Freshteam
8.9
Paychex Flex
Duplicate Candidate Prevention
Freshteam
8.2
Paychex Flex
7.1
Candidate Search
Freshteam
8.0
Paychex Flex
Applicant Tracking
Freshteam
8.7
Paychex Flex
7.1
Collaboration
Freshteam
8.8
Paychex Flex
Task Creation and Delegation
Freshteam
8.3
Paychex Flex
Email Templates
Freshteam
8.6
Paychex Flex
User Permissions
Freshteam
8.1
Paychex Flex
Notifications and Alerts
Freshteam
7.9
Paychex Flex
7.1
Reporting
Freshteam
8.7
Paychex Flex

Human Resource Management

Freshteam
Paychex Flex
6.8
Employee demographic data
Freshteam
Paychex Flex
8.4
Employment history
Freshteam
Paychex Flex
7.9
Job profiles and administration
Freshteam
Paychex Flex
7.8
Workflow for transfers, promotions, pay raises, etc.
Freshteam
Paychex Flex
7.5
Organizational charting
Freshteam
Paychex Flex
1.0
Organization and location management
Freshteam
Paychex Flex
7.7
Compliance data (COBRA, OSHA, etc.)
Freshteam
Paychex Flex
7.5

Payroll Management

Freshteam
Paychex Flex
7.9
Pay calculation
Freshteam
Paychex Flex
8.4
Off-cycle/On-Demand payment
Freshteam
Paychex Flex
7.0
Benefit plan administration
Freshteam
Paychex Flex
8.1
Direct deposit files
Freshteam
Paychex Flex
8.4
Salary revision and increment management
Freshteam
Paychex Flex
8.2
Reimbursement management
Freshteam
Paychex Flex
7.3

Leave and Attendance Management

Freshteam
Paychex Flex
8.0
Approval workflow
Freshteam
Paychex Flex
8.0
Balance details
Freshteam
Paychex Flex
8.0
Annual carry-forward and encashment
Freshteam
Paychex Flex
7.9

Employee Self Service

Freshteam
Paychex Flex
8.2
View and generate pay and benefit information
Freshteam
Paychex Flex
8.4
Update personal information
Freshteam
Paychex Flex
8.3
View company policy documentation
Freshteam
Paychex Flex
8.0
View job history
Freshteam
Paychex Flex
8.3

Asset Management

Freshteam
Paychex Flex
7.3
Tracking of all physical assets
Freshteam
Paychex Flex
7.3

HR Reporting

Freshteam
Paychex Flex
7.5
Report builder
Freshteam
Paychex Flex
7.4
Pre-built reports
Freshteam
Paychex Flex
7.7
Ability to combine HR data with external data
Freshteam
Paychex Flex
7.3

Onboarding

Freshteam
Paychex Flex
7.9
New hire portal
Freshteam
Paychex Flex
8.1
Manager tracking tools
Freshteam
Paychex Flex
7.7

Pros

Freshteam

  • Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
  • Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
  • The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.
Melissa Ritchie | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

Freshteam

  • Pipeline features need to be improved so that we can map out our recruitment process onto the platform.
  • Can we get options for embedding a carrier's web page into our existing website, to show all of our published jobs?
  • Implementing a simple UI to push our job into third party websites, or an API which helps us find most known job portals.
  • We need some assessment features for various jobs, including mine, so it will also a necessary part of every recruitment application.
ayush dwivedi | TrustRadius Reviewer

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Freshteam

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 12 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Freshteam

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.5
Based on 117 answers
I would like to see more flexible reporting features; not enough "live" reports for my liking. I'd love to be able to pull a YTD report at my discretion without needing to contact my account manager, as one is furnished with our weekly payroll reports.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Freshteam

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Freshteam

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Freshteam

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.1
Based on 146 answers
Our organization had a rocky start converting to Paychex Flex and the support team made some errors. It took me over 30 hours in Paychex Flex to make the corrections. We still struggle with getting accurate information sometimes from our support staff even after the conversion
Anonymous | TrustRadius Reviewer

Online Training

Freshteam

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Freshteam

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

Freshteam

Zoho recruitment is also a decent product but we liked Freshteam over that just because of a few added advantages that this is giving to us, namely, we are using other products from Freshworks like Freshconnect. Secondly, Zoho does have less customer base compared to Freshworks. Hence we choose Freshworks over Zoho.
Vicky Jindal | TrustRadius Reviewer

Paychex Flex

Paychex Flex takes care of all the reporting to the various tax reporting agencies, which gives me peace of mind that everything is being taken care of. ADP also does the same thing, but Paychex Flex is a little easier to be in contact with as they are always available. Quickbooks allows you to do your own reporting, but in the event of a mistake, Paychex Flex does accept responsibility and the liability if the mistake was theirs. I have not had a mistake from them yet, but I do know they will cover the liability if they do. That is total peace of mind for me.
Terry Capaldi | TrustRadius Reviewer

Scalability

Freshteam

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshteam

  • Increased number of interns we're able to hire which has really helped move the needle on special projects.
  • Decreased costs - we're using the free version.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Improved time management where I can email folks every other week and people enter in their time.
  • It's been difficult when Jewish holidays get in the way as we are closed for those holidays. As long as I tell my rep in time, I won't get charged if having to submit payroll late, but I should be able to just submit when the holidays are at one point during the year and not have to email a week or so before each time it happens (it doesn't happen often, but it would be nice).
  • It's a consistent system we use across the board so it's equitable.
Rebecca Eisen | TrustRadius Reviewer

Screenshots

Pricing Details

Freshteam

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshteam Editions & Modules

Edition
Free0 (upto 50 employees)1
Growth$59 platform fee + $1 per employee1
Pro$99 platform fee + $2 per employee1
Enterprise$169 platform fee + $4 per employee1
  1. per month
Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshteam
8.8
Paychex Flex
7.9

Likelihood to Renew

Freshteam
Paychex Flex
9.0

Usability

Freshteam
Paychex Flex
8.5

Reliability and Availability

Freshteam
Paychex Flex
8.9

Performance

Freshteam
Paychex Flex
8.8

Support Rating

Freshteam
Paychex Flex
8.1

Online Training

Freshteam
Paychex Flex
8.2

Implementation Rating

Freshteam
Paychex Flex
8.6

Scalability

Freshteam
Paychex Flex
8.2

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