Freshteam vs. Paychex Flex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshteam
Score 7.9 out of 10
N/A
Freshteam is a HR software for growing businesses. With Freshteam, users can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - in one place. The key business benefits include: Freshteam helps attract top talent through various channels - a customizable career site, integration with multiple free & premium job boards, & social media channels. Once the candidates are in, the recruiting team can…
$591
per month
Paychex Flex
Score 6.6 out of 10
N/A
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
Pricing
FreshteamPaychex Flex
Editions & Modules
Free
0 (upto 50 employees)
per month
Growth
$59 platform fee + $1 per employee
per month
Pro
$99 platform fee + $2 per employee
per month
Enterprise
$169 platform fee + $4 per employee
per month
Paychex Go
$59
per month/+$4 per employee
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
Offerings
Pricing Offerings
FreshteamPaychex Flex
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Features
FreshteamPaychex Flex
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Freshteam
8.1
12 Ratings
2% above category average
Paychex Flex
8.4
59 Ratings
7% above category average
Job Requisition Management8.812 Ratings9.732 Ratings
Company Website Posting7.110 Ratings9.830 Ratings
Publish to Social Media8.86 Ratings6.723 Ratings
Job Search Site Posting8.910 Ratings6.630 Ratings
Customized Application Form8.011 Ratings00 Ratings
Resume Management8.111 Ratings00 Ratings
Duplicate Candidate Prevention7.111 Ratings6.828 Ratings
Candidate Search7.111 Ratings00 Ratings
Applicant Tracking8.912 Ratings9.733 Ratings
Collaboration8.111 Ratings00 Ratings
Task Creation and Delegation8.110 Ratings00 Ratings
Email Templates8.011 Ratings00 Ratings
User Permissions7.912 Ratings00 Ratings
Notifications and Alerts7.012 Ratings9.853 Ratings
Reporting9.011 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Freshteam
-
Ratings
Paychex Flex
6.6
247 Ratings
18% below category average
Employee demographic data00 Ratings8.0197 Ratings
Employment history00 Ratings8.1220 Ratings
Job profiles and administration00 Ratings6.8155 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.3154 Ratings
Organizational charting00 Ratings1.01 Ratings
Organization and location management00 Ratings7.9138 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.4132 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Freshteam
-
Ratings
Paychex Flex
8.5
288 Ratings
6% above category average
Pay calculation00 Ratings9.0271 Ratings
Off-cycle/On-Demand payment00 Ratings9.2136 Ratings
Benefit plan administration00 Ratings7.2156 Ratings
Direct deposit files00 Ratings9.2270 Ratings
Salary revision and increment management00 Ratings8.5193 Ratings
Reimbursement management00 Ratings8.0105 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Freshteam
-
Ratings
Paychex Flex
7.0
144 Ratings
14% below category average
Approval workflow00 Ratings6.2102 Ratings
Balance details00 Ratings7.4136 Ratings
Annual carry-forward and encashment00 Ratings7.2110 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Freshteam
-
Ratings
Paychex Flex
8.5
249 Ratings
4% above category average
View and generate pay and benefit information00 Ratings8.5228 Ratings
Update personal information00 Ratings9.0239 Ratings
View company policy documentation00 Ratings7.7111 Ratings
View job history00 Ratings8.7168 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Freshteam
-
Ratings
Paychex Flex
7.7
40 Ratings
1% below category average
Tracking of all physical assets00 Ratings7.740 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Freshteam
-
Ratings
Paychex Flex
5.9
164 Ratings
25% below category average
Report builder00 Ratings5.6134 Ratings
Pre-built reports00 Ratings6.7154 Ratings
Ability to combine HR data with external data00 Ratings5.483 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Freshteam
-
Ratings
Paychex Flex
7.9
158 Ratings
2% below category average
New hire portal00 Ratings8.0151 Ratings
Manager tracking tools00 Ratings7.8100 Ratings
Best Alternatives
FreshteamPaychex Flex
Small Businesses
Recruit CRM
Recruit CRM
Score 9.8 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Vibe HCM
Vibe HCM
Score 4.4 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshteamPaychex Flex
Likelihood to Recommend
7.9
(13 ratings)
7.6
(298 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(42 ratings)
Usability
-
(0 ratings)
7.9
(240 ratings)
Availability
-
(0 ratings)
9.3
(10 ratings)
Performance
-
(0 ratings)
9.1
(10 ratings)
Support Rating
-
(0 ratings)
7.6
(245 ratings)
In-Person Training
-
(0 ratings)
4.5
(1 ratings)
Online Training
-
(0 ratings)
7.1
(4 ratings)
Implementation Rating
-
(0 ratings)
9.4
(11 ratings)
Configurability
-
(0 ratings)
7.6
(8 ratings)
Ease of integration
-
(0 ratings)
9.1
(3 ratings)
Product Scalability
-
(0 ratings)
9.3
(10 ratings)
Vendor post-sale
-
(0 ratings)
8.9
(31 ratings)
Vendor pre-sale
-
(0 ratings)
9.2
(32 ratings)
User Testimonials
FreshteamPaychex Flex
Likelihood to Recommend
Freshworks Inc
We were looking for an ATS which can generate detailed report on daily, weekly and monthly basis. This ATS does it best. It is fast and does not lag while using. Supports multiple logins and does not disturb any subusers. Not suitable for big sized companies as it still needs some more features to be added to make it appropriate for big firms.
Read full review
Paychex, Inc.
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
Read full review
Pros
Freshworks Inc
  • Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
  • Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
  • The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.
Read full review
Paychex, Inc.
  • I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
  • I like the analytics & reports features.
  • I like how all my employees have easy access to their portal.
Read full review
Cons
Freshworks Inc
  • User experience - most people at our company were extremely confused by Freshteam and I frequently struggled with the same task (i.e. adding users).
  • Tracking applicant diversity - we ended up using Typeform to supplement Freshteam.
  • Analytics - hard to use and not particularly useful.
Read full review
Paychex, Inc.
  • Reporting writing is difficult to figure out
  • Employee turnover inside Paychex was a problem, until we were assigned to Neil Williams - since that time it has settled down
  • Pressure to convert personal connection with payroll advisor to using automated service
Read full review
Likelihood to Renew
Freshworks Inc
No answers on this topic
Paychex, Inc.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
Read full review
Usability
Freshworks Inc
No answers on this topic
Paychex, Inc.
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
Read full review
Reliability and Availability
Freshworks Inc
No answers on this topic
Paychex, Inc.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Read full review
Performance
Freshworks Inc
No answers on this topic
Paychex, Inc.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Read full review
Support Rating
Freshworks Inc
No answers on this topic
Paychex, Inc.
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
Read full review
In-Person Training
Freshworks Inc
No answers on this topic
Paychex, Inc.
We did online training only
Read full review
Online Training
Freshworks Inc
No answers on this topic
Paychex, Inc.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Read full review
Implementation Rating
Freshworks Inc
No answers on this topic
Paychex, Inc.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
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Alternatives Considered
Freshworks Inc
Zoho recruitment is also a decent product but we liked Freshteam over that just because of a few added advantages that this is giving to us, namely, we are using other products from Freshworks like Freshconnect. Secondly, Zoho does have less customer base compared to Freshworks. Hence we choose Freshworks over Zoho.
Read full review
Paychex, Inc.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
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Scalability
Freshworks Inc
No answers on this topic
Paychex, Inc.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
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Return on Investment
Freshworks Inc
  • Budget friendly for small and medium sized businesses. This is the most affordable ATS with all the important features required.
  • This has really given a good ROI overall.
  • Overall we are having a good positive impact using Freshteam is highly recommended for small and medium sized firms.
Read full review
Paychex, Inc.
  • I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
  • One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
Read full review
ScreenShots

Freshteam Screenshots

Screenshot of Employee Information SystemScreenshot of Org chartsScreenshot of Candidate ManagementScreenshot of Reporting & AnalyticsScreenshot of Time-Off DashboardScreenshot of Integrations

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of