What users are saying about
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17 Ratings
4 Ratings

Freshteam

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17 Ratings
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Score 8.9 out of 100
4 Ratings
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Score 6 out of 100

Likelihood to Recommend

Freshteam

Freshteam is much less expensive than other ATSs - we've recently switched to Greenhouse which is more than ten times as expensive. It seems like a good starter ATS for small startups and the automation may be useful for teams without dedicated HR support. I suspect that many companies will grow out of it the way we did.
Aviva Rosman | TrustRadius Reviewer

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

Freshteam
8.3
syncHR
8.9
Job Requisition Management
Freshteam
8.3
syncHR
9.0
Company Website Posting
Freshteam
7.9
syncHR
9.0
Publish to Social Media
Freshteam
7.8
syncHR
9.0
Job Search Site Posting
Freshteam
8.7
syncHR
9.0
Customized Application Form
Freshteam
8.2
syncHR
Resume Management
Freshteam
8.9
syncHR
Duplicate Candidate Prevention
Freshteam
8.2
syncHR
8.0
Candidate Search
Freshteam
8.0
syncHR
Applicant Tracking
Freshteam
8.7
syncHR
9.0
Collaboration
Freshteam
8.8
syncHR
Task Creation and Delegation
Freshteam
8.3
syncHR
Email Templates
Freshteam
8.6
syncHR
User Permissions
Freshteam
8.1
syncHR
Notifications and Alerts
Freshteam
7.9
syncHR
9.0
Reporting
Freshteam
8.7
syncHR

Human Resource Management

Freshteam
syncHR
9.4
Employee demographic data
Freshteam
syncHR
9.0
Employment history
Freshteam
syncHR
10.0
Job profiles and administration
Freshteam
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
Freshteam
syncHR
10.0
Organizational charting
Freshteam
syncHR
10.0
Organization and location management
Freshteam
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
Freshteam
syncHR
8.0

Payroll Management

Freshteam
syncHR
9.4
Pay calculation
Freshteam
syncHR
10.0
Benefit plan administration
Freshteam
syncHR
9.0
Direct deposit files
Freshteam
syncHR
10.0
Salary revision and increment management
Freshteam
syncHR
10.0
Reimbursement management
Freshteam
syncHR
8.0

Leave and Attendance Management

Freshteam
syncHR
9.0
Approval workflow
Freshteam
syncHR
9.0
Balance details
Freshteam
syncHR
9.0
Annual carry-forward and encashment
Freshteam
syncHR
9.0

Employee Self Service

Freshteam
syncHR
9.2
View and generate pay and benefit information
Freshteam
syncHR
10.0
Update personal information
Freshteam
syncHR
10.0
View company policy documentation
Freshteam
syncHR
9.0
Employee recognition
Freshteam
syncHR
8.0
View job history
Freshteam
syncHR
9.0

Asset Management

Freshteam
syncHR
10.0
Tracking of all physical assets
Freshteam
syncHR
10.0

HR Reporting

Freshteam
syncHR
10.0
Report builder
Freshteam
syncHR
10.0
Pre-built reports
Freshteam
syncHR
10.0
Ability to combine HR data with external data
Freshteam
syncHR
10.0

Onboarding

Freshteam
syncHR
10.0
New hire portal
Freshteam
syncHR
10.0
Manager tracking tools
Freshteam
syncHR
10.0

Performance and Goals

Freshteam
syncHR
9.0
Corporate goal setting
Freshteam
syncHR
9.0
Individual goal setting
Freshteam
syncHR
9.0
Line-of sight-visibility
Freshteam
syncHR
9.0
Performance tracking
Freshteam
syncHR
9.0

Performance Management

Freshteam
syncHR
8.4
Performance plans
Freshteam
syncHR
9.0
Performance improvement plans
Freshteam
syncHR
9.0
Review status tracking
Freshteam
syncHR
8.0
Review reminders
Freshteam
syncHR
8.0
Multiple review frequency
Freshteam
syncHR
8.0

Pros

Freshteam

  • Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
  • Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
  • The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.
Melissa Ritchie | TrustRadius Reviewer

syncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
Anonymous | TrustRadius Reviewer

Cons

Freshteam

  • Pipeline features need to be improved so that we can map out our recruitment process onto the platform.
  • Can we get options for embedding a carrier's web page into our existing website, to show all of our published jobs?
  • Implementing a simple UI to push our job into third party websites, or an API which helps us find most known job portals.
  • We need some assessment features for various jobs, including mine, so it will also a necessary part of every recruitment application.
ayush dwivedi | TrustRadius Reviewer

syncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Anonymous | TrustRadius Reviewer

Usability

Freshteam

No score
No answers yet
No answers on this topic

syncHR

syncHR 10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
Anonymous | TrustRadius Reviewer

Support Rating

Freshteam

No score
No answers yet
No answers on this topic

syncHR

syncHR 9.0
Based on 2 answers
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Anonymous | TrustRadius Reviewer

Online Training

Freshteam

No score
No answers yet
No answers on this topic

syncHR

syncHR 10.0
Based on 1 answer
Training was very well done and thorough
Anonymous | TrustRadius Reviewer

Implementation Rating

Freshteam

No score
No answers yet
No answers on this topic

syncHR

syncHR 9.0
Based on 2 answers
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
Anonymous | TrustRadius Reviewer

Alternatives Considered

Freshteam

Zoho recruitment is also a decent product but we liked Freshteam over that just because of a few added advantages that this is giving to us, namely, we are using other products from Freshworks like Freshconnect. Secondly, Zoho does have less customer base compared to Freshworks. Hence we choose Freshworks over Zoho.
Vicky Jindal | TrustRadius Reviewer

syncHR

As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Anonymous | TrustRadius Reviewer

Return on Investment

Freshteam

  • Increased number of interns we're able to hire which has really helped move the needle on special projects.
  • Decreased costs - we're using the free version.
Anonymous | TrustRadius Reviewer

syncHR

  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Freshteam

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshteam Editions & Modules

Edition
Free0 (upto 50 employees)1
Growth$59 platform fee + $1 per employee1
Pro$99 platform fee + $2 per employee1
Enterprise$169 platform fee + $4 per employee1
  1. per month
Additional Pricing Details

syncHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies

syncHR Editions & Modules

Edition
syncHR v5.9Varies1
  1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

Rating Summary

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