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Top Rated
1471 Ratings
81 Ratings
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Score 8 out of 100

HubSpot CRM

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Top Rated
1471 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

HubSpot CRM

If the client has a convoluted sales process and poor data management, we highly recommended using HubSpot [CRM] to start getting on top of your client information. The truth of the matter is that it's not a one size fits all type program; there [are] certain companies that maybe don't merit the complexity of a tool like HubSpot [CRM] but each use case is different. If organization and actionable insight are important factors, it naturally makes sense to have a discussion.
Mathew Hrappstead | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
HubSpot CRM
8.1
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.8
HubSpot CRM
8.6
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
HubSpot CRM
8.2
Territory management
Freshworks CRM (formerly Freshsales)
9.1
HubSpot CRM
7.2
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
HubSpot CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
HubSpot CRM
8.6
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
HubSpot CRM
8.6
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.8
HubSpot CRM
7.3
Contract management
Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.9
Quote & order management
Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.8

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
HubSpot CRM
8.7
Lead management
Freshworks CRM (formerly Freshsales)
9.1
HubSpot CRM
8.7
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
HubSpot CRM
8.8

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
HubSpot CRM
7.9
Task management
Freshworks CRM (formerly Freshsales)
8.6
HubSpot CRM
8.3
Reporting
Freshworks CRM (formerly Freshsales)
8.6
HubSpot CRM
8.2
Billing and invoicing management
Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.1

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
HubSpot CRM
8.0
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
HubSpot CRM
8.0
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
HubSpot CRM
8.2
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
HubSpot CRM
7.9

Customization

Freshworks CRM (formerly Freshsales)
8.5
HubSpot CRM
7.9
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
HubSpot CRM
8.4
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
HubSpot CRM
8.2
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
HubSpot CRM
8.3
Scripting environment
Freshworks CRM (formerly Freshsales)
HubSpot CRM
6.5

Security

Freshworks CRM (formerly Freshsales)
8.7
HubSpot CRM
8.6
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
HubSpot CRM
8.7
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.6
HubSpot CRM
8.6

Platform

Freshworks CRM (formerly Freshsales)
9.1
HubSpot CRM
7.1
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
HubSpot CRM
7.1

Customer Service & Support

Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.6
Case management
Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.7
Call center management
Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.4
Help desk management
Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.8

Social CRM

Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.7
Social data
Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.8
Social engagement
Freshworks CRM (formerly Freshsales)
HubSpot CRM
7.6

Integrations with 3rd-party Software

Freshworks CRM (formerly Freshsales)
HubSpot CRM
8.4
Marketing automation
Freshworks CRM (formerly Freshsales)
HubSpot CRM
8.7
Compensation management
Freshworks CRM (formerly Freshsales)
HubSpot CRM
8.2

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

HubSpot CRM

  • It is incredibly easy to configure, teach, and use.
  • The email templates and snippets save lots of time and help maintain a consistent message regardless of the user.
  • Email sequences are a nice way to make sure your message gets out on time and appropriately.
  • The visibility of what documents and information is being consumed and what isn't making an impact.
Anonymous | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • They don't allow automatic timezoning to let SDR's quickly know what time zone they're calling into
  • The phone app it glitchy and almost not worth downloading
  • A lot of what I believe should be base functionality, is not in the free version, but is paywalled. And sometimes behind very high paywalls
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.4
Based on 6 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.7
Based on 277 answers
Easy to use. Not too complicated and the mobile App is also great. I know other CRM tools and they have too many functions and a bad menu at all. HubSpot is directly usable and the integration in O365 is awesome and easy to activate. We could add all fields we need for our company and also work with different sales teams with HubSpot!
Anonymous | TrustRadius Reviewer

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.2
Based on 17 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Implementation Rating

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

HubSpot CRM

We're using an old version of Microsoft CRM (on Prem). It is difficult to use, has no graphical interface, regularly crashes or boots users out, even when actively entering data. Dashboards in our implementation are nonexistent. System changes are impossible. There is no workflow for tasks. Adoption is poor at my company. In a prior life, I used Salesforce.com. My company had a fairly well-done implementation of Salesforce, and it was maintained by an expert administrator. Dashboarding was still difficult, and without an onsite expert (who started a year after I began using Salesforce) the product was very difficult to use and adoption was poor.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

HubSpot CRM

  • Allows me to send out the number of emails I need each week (500) with ease compared to doing all of that manually-- more emails means more email bookings so more, clients.
  • Shorter deal cycles-- lets you maintain velocity and access materials quickly.
  • Give visibility into where we stand today and where we need to go to hit our goals.
Alex Giarrusso | TrustRadius Reviewer

Screenshots

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
HubSpot CRM
8.6

Likelihood to Renew

Freshworks CRM (formerly Freshsales)
HubSpot CRM
9.4

Usability

Freshworks CRM (formerly Freshsales)
8.8
HubSpot CRM
8.7

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
HubSpot CRM
8.2

Implementation Rating

Freshworks CRM (formerly Freshsales)
HubSpot CRM
9.1

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