What users are saying about
113 Ratings
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Top Rated
2619 Ratings
113 Ratings
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Score 8.1 out of 100

HubSpot CRM

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Top Rated
2619 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Freshworks CRM ranks higher in 2 feature sets: CRM Project Management, Platform
  • HubSpot CRM ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Reporting & Analytics, Customization, Security

Sales Force Automation

7.5

Freshworks CRM

75%
8.2

HubSpot CRM

82%
HubSpot CRM ranks higher in 8/9 features

Customer data management / contact management

8.1
81%
52 Ratings
9.0
90%
820 Ratings

Workflow management

8.3
83%
50 Ratings
8.5
85%
795 Ratings

Territory management

8.7
87%
40 Ratings
7.4
74%
184 Ratings

Opportunity management

7.2
72%
44 Ratings
8.4
84%
765 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.2
72%
51 Ratings
8.6
86%
813 Ratings

Interaction tracking

7.1
71%
51 Ratings
8.8
88%
790 Ratings

Channel / partner relationship management

5.8
58%
38 Ratings
7.4
74%
186 Ratings

Contract management

N/A
0 Ratings
7.9
79%
185 Ratings

Quote & order management

N/A
0 Ratings
8.1
81%
524 Ratings

Marketing Automation

7.7

Freshworks CRM

77%
8.8

HubSpot CRM

88%
HubSpot CRM ranks higher in 2/2 features

Lead management

7.9
79%
47 Ratings
8.8
88%
707 Ratings

Email marketing

7.5
75%
48 Ratings
8.9
89%
703 Ratings

CRM Project Management

8.5

Freshworks CRM

85%
8.0

HubSpot CRM

80%
Freshworks CRM ranks higher in 2/3 features

Task management

8.6
86%
47 Ratings
8.4
84%
734 Ratings

Reporting

8.5
85%
49 Ratings
8.3
83%
687 Ratings

Billing and invoicing management

N/A
0 Ratings
7.3
73%
358 Ratings

CRM Reporting & Analytics

7.9

Freshworks CRM

79%
8.2

HubSpot CRM

82%
HubSpot CRM ranks higher in 2/3 features

Forecasting

7.1
71%
43 Ratings
7.8
78%
586 Ratings

Pipeline visualization

8.9
89%
51 Ratings
8.5
85%
710 Ratings

Customizable reports

7.7
77%
45 Ratings
8.4
84%
694 Ratings

Customization

6.9

Freshworks CRM

69%
7.9

HubSpot CRM

79%
HubSpot CRM ranks higher in 4/4 features

Custom fields

6.8
68%
49 Ratings
8.6
86%
718 Ratings

Custom objects

8.1
81%
39 Ratings
8.5
85%
609 Ratings

API for custom integration

5.9
59%
37 Ratings
8.4
84%
490 Ratings

Scripting environment

N/A
0 Ratings
6.3
63%
133 Ratings

Security

7.8

Freshworks CRM

78%
8.7

HubSpot CRM

87%
HubSpot CRM ranks higher in 2/2 features

Single sign-on capability

8.0
80%
39 Ratings
8.8
88%
609 Ratings

Role-based user permissions

7.7
77%
45 Ratings
8.7
87%
654 Ratings

Platform

9.7

Freshworks CRM

97%
7.6

HubSpot CRM

76%
Freshworks CRM ranks higher in 1/1 features

Mobile access

9.7
97%
46 Ratings
7.6
76%
618 Ratings

Customer Service & Support

Freshworks CRM

Feature Set Not Supported
N/A
7.9

HubSpot CRM

79%
HubSpot CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.1
81%
505 Ratings

Call center management

N/A
0 Ratings
7.8
78%
443 Ratings

Help desk management

N/A
0 Ratings
7.8
78%
468 Ratings

Social CRM

Freshworks CRM

Feature Set Not Supported
N/A
8.1

HubSpot CRM

81%
HubSpot CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
480 Ratings

Social engagement

N/A
0 Ratings
8.1
81%
476 Ratings

Integrations with 3rd-party Software

Freshworks CRM

Feature Set Not Supported
N/A
8.3

HubSpot CRM

83%
HubSpot CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.6
86%
531 Ratings

Compensation management

N/A
0 Ratings
8.0
80%
331 Ratings

Attribute Ratings

  • HubSpot CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.9

Freshworks CRM

79%
55 Ratings
8.7

HubSpot CRM

87%
865 Ratings

Likelihood to Renew

Freshworks CRM

N/A
0 Ratings
8.8

HubSpot CRM

88%
10 Ratings

Usability

8.4

Freshworks CRM

84%
7 Ratings
8.8

HubSpot CRM

88%
767 Ratings

Support Rating

7.1

Freshworks CRM

71%
6 Ratings
8.3

HubSpot CRM

83%
21 Ratings

Implementation Rating

Freshworks CRM

N/A
0 Ratings
9.1

HubSpot CRM

91%
10 Ratings

Likelihood to Recommend

Freshworks Inc

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
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HubSpot

It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
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Pros

Freshworks Inc

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
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HubSpot

  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
Read full review

Cons

Freshworks Inc

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
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HubSpot

  • Price Point: Pricey Expense for Company.
  • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
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Pricing Details

Freshworks CRM

Starting Price

$19 per user per month, billed annually

Editions & Modules

Freshworks CRM editions and modules pricing
EditionModules
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.002
Customer-for-Life Cloud - Enterprise$125.003
Sales Cloud - Growth$29.004
Sales Cloud - Pro$59.005
Sales Cloud - Enterprise$99.006
Marketing Cloud - Growth$19.007
Marketing Cloud - Pro$59.008
Marketing Cloud - Enterprise$99.009

Footnotes

  1. per user per month, billed annually
  2. per user per month, billed annually
  3. per user per month, billed annually
  4. per user per month, billed annually
  5. per user per month, billed annually
  6. per user per month, billed annually
  7. per user per month, billed annually
  8. per user per month, billed annually
  9. per user per month, billed annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

HubSpot CRM

Starting Price

$0 Per Month [Unlimited Users]

Editions & Modules

HubSpot CRM editions and modules pricing
EditionModules
Free Forever$01
CRM Bundle$502

Footnotes

  1. Per Month [Unlimited Users]
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

Freshworks Inc

No answers on this topic

HubSpot

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
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Usability

Freshworks Inc

I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
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HubSpot

HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
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Support Rating

Freshworks Inc

When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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HubSpot

Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating

Freshworks Inc

No answers on this topic

HubSpot

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered

Freshworks Inc

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
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HubSpot

I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
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Return on Investment

Freshworks Inc

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
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HubSpot

  • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
  • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
  • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
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