What users are saying about
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Top Rated
2309 Ratings
82 Ratings
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Score 8 out of 100

monday.com

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Top Rated
2309 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

monday.com

I usually recommend Monday.com to colleagues as an organizational tool. I cite how it is great for organizing campaigns, and how it is rather easy to learn and interact. The company I worked at previously recently added monday.com as a tool as well and they have been very satisfied so far.
Pavel Warzecha | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
monday.com
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.8
monday.com
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
monday.com
Territory management
Freshworks CRM (formerly Freshsales)
9.1
monday.com
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
monday.com
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
monday.com
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
monday.com
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.8
monday.com

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
monday.com
Lead management
Freshworks CRM (formerly Freshsales)
9.1
monday.com
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
monday.com

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
monday.com
Task management
Freshworks CRM (formerly Freshsales)
8.6
monday.com
Reporting
Freshworks CRM (formerly Freshsales)
8.6
monday.com

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
monday.com
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
monday.com
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
monday.com
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
monday.com

Customization

Freshworks CRM (formerly Freshsales)
8.5
monday.com
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
monday.com
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
monday.com
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
monday.com

Security

Freshworks CRM (formerly Freshsales)
8.7
monday.com
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
monday.com
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.6
monday.com

Platform

Freshworks CRM (formerly Freshsales)
9.1
monday.com
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
monday.com

Project Management

Freshworks CRM (formerly Freshsales)
monday.com
8.1
Task Management
Freshworks CRM (formerly Freshsales)
monday.com
9.2
Resource Management
Freshworks CRM (formerly Freshsales)
monday.com
8.2
Gantt Charts
Freshworks CRM (formerly Freshsales)
monday.com
8.4
Scheduling
Freshworks CRM (formerly Freshsales)
monday.com
8.3
Workflow Automation
Freshworks CRM (formerly Freshsales)
monday.com
8.2
Team Collaboration
Freshworks CRM (formerly Freshsales)
monday.com
9.1
Support for Agile Methodology
Freshworks CRM (formerly Freshsales)
monday.com
8.3
Support for Waterfall Methodology
Freshworks CRM (formerly Freshsales)
monday.com
7.0
Document Management
Freshworks CRM (formerly Freshsales)
monday.com
7.6
Email integration
Freshworks CRM (formerly Freshsales)
monday.com
7.7
Mobile Access
Freshworks CRM (formerly Freshsales)
monday.com
8.0
Timesheet Tracking
Freshworks CRM (formerly Freshsales)
monday.com
8.1
Change request and Case Management
Freshworks CRM (formerly Freshsales)
monday.com
8.3
Budget and Expense Management
Freshworks CRM (formerly Freshsales)
monday.com
7.8

Professional Services Automation

Freshworks CRM (formerly Freshsales)
monday.com
7.6
Quotes/estimates
Freshworks CRM (formerly Freshsales)
monday.com
7.9
Project & financial reporting
Freshworks CRM (formerly Freshsales)
monday.com
7.7
Integration with accounting software
Freshworks CRM (formerly Freshsales)
monday.com
7.2

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

monday.com

  • Provides a comprehensive and helpful range of detailed and ready to use templates.
  • Delivering a tool that is highly customizeable allowing you to tailor everything to your specific needs.
  • Making product updates and enhancements and providing ongoing learning opportunities on how best to use their platform.
Jason Mease | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

monday.com

  • I wish "My Work" could let you click + drag individual tasks to move them in different orders within each Day's tasks.
  • Time-tracking could be better. We ended up using another software for our time tracking bc it was easier to see how much time was spent working on each category per day/week.
  • It would be nice if you could choose which column headers were included in "My Work". Not terribly necessary, but a nice-to-have.
arnela jusupovic | TrustRadius Reviewer

Likelihood to Renew

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

monday.com

monday.com 8.3
Based on 9 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

monday.com

monday.com 8.6
Based on 1063 answers
monday.com interface is user-friendly and easy to use. Although I particularly don't use some of the features, like templates, it does allow me to create my own workflow and pipeline where I can move my projects forward and report easily. I also like how it made this task easier for me to better understand my employees' projects and tasks and help them whenever they face a roadblock. Integrations like email and time tracking is definitely a plus for this app which I'm loving.
Sergio Duarte | TrustRadius Reviewer

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

monday.com

monday.com 8.1
Based on 1017 answers
For us, the tool was really easy to implement, plus it is very stable. The only thing we needed help with was the SSO and integration with Microsoft Teams. The support team was really efficient in responding to our questions and with their guidance, we were able to set up everything very smoothly.
DANIEL ARRASCUE | TrustRadius Reviewer

Implementation Rating

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

monday.com

monday.com 7.0
Based on 6 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

monday.com

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Brian Goldrick | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

monday.com

  • Saves time by allowing us to put all the information and updates for certain projects in their own space.
  • Increased productivity by laying out tasks in a more readable and manageable area.
  • Provides easy set up for production because we use it to schedule our screen printing projects so we know which screens need to be ready on which day.
Bryanna Holdridge | TrustRadius Reviewer

Screenshots

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Monthly plan also available

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
monday.com
8.9

Likelihood to Renew

Freshworks CRM (formerly Freshsales)
monday.com
8.3

Usability

Freshworks CRM (formerly Freshsales)
8.8
monday.com
8.6

Reliability and Availability

Freshworks CRM (formerly Freshsales)
monday.com
9.1

Performance

Freshworks CRM (formerly Freshsales)
monday.com
8.2

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
monday.com
8.1

Online Training

Freshworks CRM (formerly Freshsales)
monday.com
6.4

Implementation Rating

Freshworks CRM (formerly Freshsales)
monday.com
7.0

Scalability

Freshworks CRM (formerly Freshsales)
monday.com
8.0

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