What users are saying about
113 Ratings
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Top Rated
2727 Ratings
113 Ratings
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Score 8.1 out of 100

monday.com

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Top Rated
2727 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    7.5

    Freshworks CRM

    75%

    monday.com

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 7/7 features

    Customer data management / contact management

    8.1
    81%
    52 Ratings
    N/A
    0 Ratings

    Workflow management

    8.3
    83%
    50 Ratings
    N/A
    0 Ratings

    Territory management

    8.7
    87%
    40 Ratings
    N/A
    0 Ratings

    Opportunity management

    7.2
    72%
    44 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.2
    72%
    51 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.1
    71%
    51 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    5.8
    58%
    38 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.7

    Freshworks CRM

    77%

    monday.com

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 2/2 features

    Lead management

    7.9
    79%
    47 Ratings
    N/A
    0 Ratings

    Email marketing

    7.5
    75%
    48 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.5

    Freshworks CRM

    85%

    monday.com

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 2/2 features

    Task management

    8.6
    86%
    47 Ratings
    N/A
    0 Ratings

    Reporting

    8.5
    85%
    49 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.9

    Freshworks CRM

    79%

    monday.com

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 3/3 features

    Forecasting

    7.0
    70%
    43 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.9
    89%
    51 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.7
    77%
    45 Ratings
    N/A
    0 Ratings

    Customization

    6.9

    Freshworks CRM

    69%

    monday.com

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 3/3 features

    Custom fields

    6.8
    68%
    49 Ratings
    N/A
    0 Ratings

    Custom objects

    8.1
    81%
    39 Ratings
    N/A
    0 Ratings

    API for custom integration

    5.9
    59%
    37 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Freshworks CRM

    78%

    monday.com

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 2/2 features

    Single sign-on capability

    8.0
    80%
    39 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    7.7
    77%
    45 Ratings
    N/A
    0 Ratings

    Platform

    9.7

    Freshworks CRM

    97%

    monday.com

    Feature Set Not Supported
    N/A
    Freshworks CRM ranks higher in 1/1 features

    Mobile access

    9.7
    97%
    46 Ratings
    N/A
    0 Ratings

    Project Management

    Freshworks CRM

    Feature Set Not Supported
    N/A
    8.2

    monday.com

    82%
    monday.com ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    1245 Ratings

    Resource Management

    N/A
    0 Ratings
    8.3
    83%
    1078 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    710 Ratings

    Scheduling

    N/A
    0 Ratings
    8.5
    85%
    1055 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.2
    82%
    1066 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1226 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.3
    83%
    659 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document Management

    N/A
    0 Ratings
    7.2
    72%
    995 Ratings

    Email integration

    N/A
    0 Ratings
    7.9
    79%
    881 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.0
    80%
    990 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.5
    85%
    589 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.6
    86%
    630 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.6
    76%
    542 Ratings

    Professional Services Automation

    Freshworks CRM

    Feature Set Not Supported
    N/A
    7.6

    monday.com

    76%
    monday.com ranks higher in 3/3 features

    Quotes/estimates

    N/A
    0 Ratings
    7.2
    72%
    364 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.2
    82%
    465 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.3
    73%
    244 Ratings

    Attribute Ratings

    • monday.com is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.9

    Freshworks CRM

    79%
    55 Ratings
    8.9

    monday.com

    89%
    1253 Ratings

    Likelihood to Renew

    Freshworks CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    13 Ratings

    Usability

    8.4

    Freshworks CRM

    84%
    7 Ratings
    8.7

    monday.com

    87%
    1186 Ratings

    Availability

    Freshworks CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    5 Ratings

    Performance

    Freshworks CRM

    N/A
    0 Ratings
    8.5

    monday.com

    85%
    5 Ratings

    Support Rating

    7.1

    Freshworks CRM

    71%
    6 Ratings
    8.3

    monday.com

    83%
    1132 Ratings

    Online Training

    Freshworks CRM

    N/A
    0 Ratings
    8.4

    monday.com

    84%
    3 Ratings

    Implementation Rating

    Freshworks CRM

    N/A
    0 Ratings
    8.0

    monday.com

    80%
    7 Ratings

    Configurability

    Freshworks CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    4 Ratings

    Ease of integration

    Freshworks CRM

    N/A
    0 Ratings
    6.2

    monday.com

    62%
    4 Ratings

    Product Scalability

    Freshworks CRM

    N/A
    0 Ratings
    7.9

    monday.com

    79%
    5 Ratings

    Vendor post-sale

    Freshworks CRM

    N/A
    0 Ratings
    6.8

    monday.com

    68%
    5 Ratings

    Vendor pre-sale

    Freshworks CRM

    N/A
    0 Ratings
    7.1

    monday.com

    71%
    5 Ratings

    Likelihood to Recommend

    Freshworks Inc

    If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
    Read full review

    monday.com

    Just to reiterate my previous points, monday.com is a wonderful system for CRM specifically. I've also made the argument throughout this review that it is beneficial for things like Human Resources and Administrative Tasks as well, but its strengths lie within its CRM capabilities. There are multiple areas that I could elaborate on where Monday is not very useful, but monday.com was not built for those things- so that is an unfair judgment to make. Overall, I think it's a great CRM tool.
    Read full review

    Pros

    Freshworks Inc

    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Read full review

    monday.com

    • Flexible enough to fit our processes rather than making us change what we are familiar with.
    • Remote access... whether on a PC or a mobile device, it is accessible anywhere. This would have been a great thing to adopt at the beginning of the Covid Pandemic.
    • If things change, or if we come up with new ideas, we can add them to our workflow rather than find out we need to start over!
    • We have been using monday.com for less than a year now, and it has replaced the systems that we created and changed over the last 17 years. I don't think our old systems would have held up much longer.
    Read full review

    Cons

    Freshworks Inc

    • Persistent and pervasive down time
    • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
    • Slow and unhelpful customer service
    • Account management doesn't understand our business or what we're trying to accomplish
    • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
    • Lead and contact records have gone missing and FreshSales is unable to recover data
    Read full review

    monday.com

    • You can tag people when they aren't part of a board, which means they won't see the update. It would be good for there to either be a warning that the person you're tagging isn't on the board or an automatic pop up asking if you'd like to add them to the board so they can see your update.
    • The mobile app does not update in real time with the web version. It is a real struggle to constantly have them out of sync, such that I tend to avoid using the app unless I know a specific project that I want to look up and refresh my memory about. Trying to use the My Work section is basically useless on mobile because you'll have projects you completed days ago showing up as if you never began them.
    Read full review

    Pricing Details

    Freshworks CRM

    Starting Price

    $19 per user per month, billed annually

    Editions & Modules

    Freshworks CRM editions and modules pricing
    EditionModules
    Customer-for-Life Cloud - Growth$29.001
    Customer-for-Life Cloud - Pro$69.002
    Customer-for-Life Cloud - Enterprise$125.003
    Sales Cloud - Growth$29.004
    Sales Cloud - Pro$59.005
    Sales Cloud - Enterprise$99.006
    Marketing Cloud - Growth$19.007
    Marketing Cloud - Pro$59.008
    Marketing Cloud - Enterprise$99.009

    Footnotes

    1. per user per month, billed annually
    2. per user per month, billed annually
    3. per user per month, billed annually
    4. per user per month, billed annually
    5. per user per month, billed annually
    6. per user per month, billed annually
    7. per user per month, billed annually
    8. per user per month, billed annually
    9. per user per month, billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    monday.com

    Starting Price

    $0 Contact us

    Editions & Modules

    monday.com editions and modules pricing
    EditionModules
    Basic81
    Standard102
    Pro163
    Enterprise04

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Yearly plan: Save 18% Monthly plan also available

    Try for free

    Likelihood to Renew

    Freshworks Inc

    No answers on this topic

    monday.com

    It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
    Read full review

    Usability

    Freshworks Inc

    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Read full review

    monday.com

    A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.
    Read full review

    Reliability and Availability

    Freshworks Inc

    No answers on this topic

    monday.com

    There have only been 2 instances in the past year where monday.com was down.
    Read full review

    Performance

    Freshworks Inc

    No answers on this topic

    monday.com

    Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
    Read full review

    Support Rating

    Freshworks Inc

    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Read full review

    monday.com

    After a quick evaluation, I really wanted to use monday.com but since its primary use is for teams and collaboration I put it aside for a while and continued to evaluate other tools. In total frustration, I reached out to their support who very graciously and quickly made me aware of how I could utilize monday.com as a freelance team of one. Quick response and I got exactly the help I needed. Otherwise, I've never needed help or support as it's super intuitive to set up and start using.
    Read full review

    Online Training

    Freshworks Inc

    No answers on this topic

    monday.com

    To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
    Read full review

    Implementation Rating

    Freshworks Inc

    No answers on this topic

    monday.com

    We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
    Read full review

    Alternatives Considered

    Freshworks Inc

    Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
    Read full review

    monday.com

    We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
    Read full review

    Scalability

    Freshworks Inc

    No answers on this topic

    monday.com

    For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
    Read full review

    Return on Investment

    Freshworks Inc

    • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
    • The reporting functions help me stay on track of sales opportunities.
    • The task reminders help me accelerate how quickly deals come together.
    Read full review

    monday.com

    • monday.com has enabled our geographically dispersed team to collaborate as effectively — or maybe more effectively — as if we all shared the same office.
    • The increase in productivity and accountability for our work has increased substantially since we deployed monday.com.
    • The ROI of monday.com is very high.
    Read full review

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