81 Ratings
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Score 8 out of 100
33 Ratings
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Score 8 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
Pega Customer Decision Hub
7.6
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.8
Pega Customer Decision Hub
7.0
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
Pega Customer Decision Hub
8.0
Territory management
Freshworks CRM (formerly Freshsales)
9.1
Pega Customer Decision Hub
6.5
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
Pega Customer Decision Hub
7.3
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
Pega Customer Decision Hub
9.0
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.9
Pega Customer Decision Hub

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
Pega Customer Decision Hub
8.0
Lead management
Freshworks CRM (formerly Freshsales)
9.1
Pega Customer Decision Hub
8.0
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
Pega Customer Decision Hub
8.0

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
Pega Customer Decision Hub
8.0
Task management
Freshworks CRM (formerly Freshsales)
8.6
Pega Customer Decision Hub
8.4
Reporting
Freshworks CRM (formerly Freshsales)
8.6
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
Pega Customer Decision Hub
8.0
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
Pega Customer Decision Hub
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
Pega Customer Decision Hub
8.1
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
Pega Customer Decision Hub
8.0

Customization

Freshworks CRM (formerly Freshsales)
8.5
Pega Customer Decision Hub
7.7
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
Pega Customer Decision Hub
8.0
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
Pega Customer Decision Hub
8.0
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
Pega Customer Decision Hub
7.0
Scripting environment
Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
8.0

Security

Freshworks CRM (formerly Freshsales)
8.7
Pega Customer Decision Hub
8.0
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
Pega Customer Decision Hub
8.0
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.7
Pega Customer Decision Hub
8.0

Platform

Freshworks CRM (formerly Freshsales)
9.1
Pega Customer Decision Hub
8.2
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
Pega Customer Decision Hub
8.2

Customer Service & Support

Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
8.7
Case management
Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
9.0
Call center management
Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
9.0
Help desk management
Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
8.2

Social CRM

Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
7.7
Social data
Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
7.8
Social engagement
Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
7.0
Marketing automation
Freshworks CRM (formerly Freshsales)
Pega Customer Decision Hub
7.0

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Decision Hub

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
Pega Customer Decision Hub
8.0

Usability

Freshworks CRM (formerly Freshsales)
8.8
Pega Customer Decision Hub

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
Pega Customer Decision Hub

Add comparison