What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
316 Ratings
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Pipedrive

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
316 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive is well suitable for Email marketing management, Customer data management, and as well as for sales forecasting. Pipedrive is the best platform for managing your all sales data, Email automation & sales reporting. If you want to do A/B testing & want to know the ROI analytics with your campaign then Pipedrive is not suitable for you. you might have to check other platforms for advanced features. If you are looking for campaign segmentation & campaign planning then you can't do it in Pipedrive. Pipedrive doesn't provide that facility to users. It is the best platform for small & medium businesses.
Preet Chovatiya | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
Pipedrive
6.4
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.7
Pipedrive
6.5
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
Pipedrive
7.8
Territory management
Freshworks CRM (formerly Freshsales)
9.1
Pipedrive
6.6
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
Pipedrive
8.8
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
Pipedrive
8.5
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
Pipedrive
7.1
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.8
Pipedrive
4.3
Contract management
Freshworks CRM (formerly Freshsales)
Pipedrive
3.0
Quote & order management
Freshworks CRM (formerly Freshsales)
Pipedrive
5.1

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
Pipedrive
8.7
Lead management
Freshworks CRM (formerly Freshsales)
9.1
Pipedrive
8.6
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
Pipedrive
8.7

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
Pipedrive
6.7
Task management
Freshworks CRM (formerly Freshsales)
8.6
Pipedrive
8.3
Reporting
Freshworks CRM (formerly Freshsales)
8.6
Pipedrive
7.6
Billing and invoicing management
Freshworks CRM (formerly Freshsales)
Pipedrive
4.1

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
Pipedrive
5.1
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
Pipedrive
5.1
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
Pipedrive
8.6
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
Pipedrive
1.7

Customization

Freshworks CRM (formerly Freshsales)
8.5
Pipedrive
6.0
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
Pipedrive
7.9
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
Pipedrive
7.6
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
Pipedrive
7.5
Scripting environment
Freshworks CRM (formerly Freshsales)
Pipedrive
1.0

Security

Freshworks CRM (formerly Freshsales)
8.7
Pipedrive
7.4
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
Pipedrive
6.1
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.6
Pipedrive
8.6

Platform

Freshworks CRM (formerly Freshsales)
9.1
Pipedrive
8.3
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
Pipedrive
8.3

Customer Service & Support

Freshworks CRM (formerly Freshsales)
Pipedrive
2.9
Case management
Freshworks CRM (formerly Freshsales)
Pipedrive
4.7
Call center management
Freshworks CRM (formerly Freshsales)
Pipedrive
1.1
Help desk management
Freshworks CRM (formerly Freshsales)
Pipedrive
3.1

Social CRM

Freshworks CRM (formerly Freshsales)
Pipedrive
1.1
Social data
Freshworks CRM (formerly Freshsales)
Pipedrive
1.1
Social engagement
Freshworks CRM (formerly Freshsales)
Pipedrive
1.1

Integrations with 3rd-party Software

Freshworks CRM (formerly Freshsales)
Pipedrive
3.6
Marketing automation
Freshworks CRM (formerly Freshsales)
Pipedrive
3.6
Compensation management
Freshworks CRM (formerly Freshsales)
Pipedrive
3.5

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Pipedrive

  • Their pipeline is super simple with drag and drop features, and a clean and clear view of your deals and deal amounts.
  • They have a great automation system that allows for tasks and emails to be sent when a stage changes.
  • They have a great note system that allows voice recording and easy phone access to manage notes while on a call.
Mark Rueckert | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Pipedrive

Pipedrive 9.0
Based on 12 answers
I give it an 8 because:
  1. It has really improved over the years and focused on the SMB marketplace. It was a very basic platform 10 years ago and I can see they listed to user feedback.
  2. I have always thought their lead tracking was one of the best. I have always loved using kanban boards for different tasks as visually it is just simple to understand.
  3. I do think sometimes it can seem a bit overwhelming with all of their features, but a good onboarding process helps this, and having a great support team helps get through all of the features to understand if they are needed or not for your company.
Anonymous | TrustRadius Reviewer

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Pipedrive

Pipedrive 9.3
Based on 12 answers
When I come to need technical support for deleting data due to an error or some improper change that I made, they have been very kind in helping us to solve the additional problem, their quality of service from the agents is very empathetic and cheerful.Do not be afraid to call or send them a message by chat for their prompt response and follow-up.
Anonymous | TrustRadius Reviewer

Implementation Rating

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Pipedrive

I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Pipedrive

  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
Pipedrive
9.1

Likelihood to Renew

Freshworks CRM (formerly Freshsales)
Pipedrive
8.2

Usability

Freshworks CRM (formerly Freshsales)
8.8
Pipedrive
9.0

Reliability and Availability

Freshworks CRM (formerly Freshsales)
Pipedrive
8.2

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
Pipedrive
9.3

Implementation Rating

Freshworks CRM (formerly Freshsales)
Pipedrive
8.2

Add comparison