85 Ratings
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Score 8.1 out of 100
69 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Sage 300cloud

Sage 300cloud is a great option when it comes to cloud accounting/tracking software. In comparison to Sage's other products, Sage 300cloud is the only cloud/web based option with modern UI's and more intuitive interfaces. Additionally, Sage 300cloud offers an entire system of customer integrations that become available dependent on subscription level. Sage 300cloud also offers integrations between other Sage products (AP, CRM, etc) that allows for better automation and efficiency
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.2
Sage 300cloud
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.7
Sage 300cloud
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud
Territory management
Freshworks CRM (formerly Freshsales)
9.0
Sage 300cloud
Opportunity management
Freshworks CRM (formerly Freshsales)
8.3
Sage 300cloud
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.1
Sage 300cloud
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
Sage 300cloud
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.6
Sage 300cloud

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
Sage 300cloud
Lead management
Freshworks CRM (formerly Freshsales)
9.1
Sage 300cloud
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
Sage 300cloud

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud
Task management
Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud
Reporting
Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
Sage 300cloud
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
Sage 300cloud
Customizable reports
Freshworks CRM (formerly Freshsales)
8.4
Sage 300cloud

Customization

Freshworks CRM (formerly Freshsales)
8.4
Sage 300cloud
9.0
Custom fields
Freshworks CRM (formerly Freshsales)
8.5
Sage 300cloud
Custom objects
Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud
API for custom integration
Freshworks CRM (formerly Freshsales)
8.1
Sage 300cloud
9.0
Plug-ins
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0

Security

Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud
8.5
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud
8.5
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.6
Sage 300cloud
8.5

Platform

Freshworks CRM (formerly Freshsales)
9.2
Sage 300cloud
Mobile access
Freshworks CRM (formerly Freshsales)
9.2
Sage 300cloud

Payroll Management

Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.3
Pay calculation
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Benefit plan administration
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Direct deposit files
Freshworks CRM (formerly Freshsales)
Sage 300cloud
7.0
Salary revision and increment management
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Reimbursement management
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5

Reporting & Analytics

Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.2
Dashboards
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Standard reports
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Custom reports
Freshworks CRM (formerly Freshsales)
Sage 300cloud
7.6

General Ledger and Configurable Accounting

Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Accounts payable
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Accounts receivable
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0
Cash management
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0
Bank reconciliation
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Expense management
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Time tracking
Freshworks CRM (formerly Freshsales)
Sage 300cloud
10.0
Fixed asset management
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Multi-currency support
Freshworks CRM (formerly Freshsales)
Sage 300cloud
7.0
Multi-division support
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0
Regulations compliance
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Electronic tax filing
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0
Self-service portal
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0
Global Financial Support
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0
Primary and Secondary Ledgers
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Intercompany Accounting
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Localizations
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Journals and Reconciliations
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Enterprise Accounting
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Configurable Accounting
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Centralized Rules Framework
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Standardized Processes
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0

Inventory Management

Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Inventory tracking
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Automatic reordering
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0
Location management
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Manufacturing module
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0

Order Management

Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.6
Pricing
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Order entry
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.0
Credit card processing
Freshworks CRM (formerly Freshsales)
Sage 300cloud
9.0
Cost of goods sold
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Order Orchestration
Freshworks CRM (formerly Freshsales)
Sage 300cloud
10.0
End-to-end order visibility
Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.5
Order exception Resolution
Freshworks CRM (formerly Freshsales)
Sage 300cloud
7.5

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Sage 300cloud

  • Overall ease of use and intuitive navigation - minimal training has been required to use the system efficiently and effectively
  • Customer Inquiry - quickly see outstanding documents and drill down on any item (open or paid) to find the information you need
  • Most reports are easy to export into a workable Excel format using the Excel - data only or csv file format.
Anonymous | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Sage 300cloud

  • Little things, like changing the company name - are more difficult than we would like (We used to be MSDSSAB but legally shortened it to MSDSB).
  • A management financial reporting tool with live access - to premade reports - without paying an arm and a leg would be appreciated.
  • More training opportunities in local areas - or nearby - would be appreciated...
iain Stephen | TrustRadius Reviewer

Likelihood to Renew

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Sage 300cloud

Sage 300cloud 8.4
Based on 2 answers
It is a solid stable product with a large user community and large ISV community. Support and Training are easy to access and obtain and there is larger reseller channel to ensure the firm you work with is honest. It is scalable and there are multiple deployment and payment options.
Anonymous | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Sage 300cloud

Sage 300cloud 7.5
Based on 4 answers
Sage 300cloud is intuitive and user friendly after some training. It does require implementation and training but once that's done, this software is easy to use and navigate. Support for Sage 300cloud is spot on and offers assistance over the simplest to [the] most complex of tasks. Finding information or learning new tasks within Sage 300cloud is relatively easy and educational.
Anonymous | TrustRadius Reviewer

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Sage 300cloud

Sage 300cloud 8.0
Based on 4 answers
Turnover is high in the Sage Support department so sometimes it is difficult to get a rep who knows the issue well. Reps are good and getting assistance when they need it. Sometimes support is more interested in closing issue than actually solving problem. It can be difficult at times to have issues escalated but overall the support is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Sage 300cloud

Sage 300 cloud is much more detailed than the other. About the same in being user friendlyA better layoutSaves time for doing the schedules for AuditsMobile AccessSage 300cloud can manage all different industries
Mona Edwards | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Sage 300cloud

  • It allows our company to efficiently and effectively maintain and track our job cost.
  • Its reliable performance allows us to function continually.
  • It also provides our division managers with reports that they can use to determine where we are experiencing problems.
Lisa McQueen | TrustRadius Reviewer

Screenshots

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$19 per user per month, billed annually

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Sage 300cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Lifetime License per Seat

Sage 300cloud Editions & Modules

Edition
Sage 300 ERP Standard$1,6551
Sage 300 ERP Advanced$1,6651
Sage 300 ERP Premium$1,6652
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
Additional Pricing Details
Our pricing is by module and by license and can range depending on what the customers requirements are. Most of our financial and operational modules are $1655.00 each, plus user license, plus an annual business care of 24%.

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
Sage 300cloud
8.4

Likelihood to Renew

Freshworks CRM (formerly Freshsales)
Sage 300cloud
8.4

Usability

Freshworks CRM (formerly Freshsales)
8.8
Sage 300cloud
7.5

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
Sage 300cloud
8.0

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