Freshworks CRM vs. Sage 300cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshworks CRM
Score 8.1 out of 10
N/A
Freshworks CRM (formerly Freshsales) is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshworks CRM is easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps. Freshworks CRM comes with auto-profile enrichment…
$19
per user per month, billed annually
Sage 300cloud
Score 7.9 out of 10
N/A
Sage 300cloud (formerly Sage 300 ERP) is a business management solution that includes strong accounting and financials, as well as multi-currency and multi-language capabilities. Built on accounting best practices, users will be able to track, control, and plan the financial health of their business.
$1,655
Lifetime License per Seat
Pricing
Freshworks CRMSage 300cloud
Editions & Modules
Marketing Cloud - Growth
$19.00
per user per month, billed annually
Customer-for-Life Cloud - Growth
$29.00
per user per month, billed annually
Sales Cloud - Growth
$29.00
per user per month, billed annually
Sales Cloud - Pro
$59.00
per user per month, billed annually
Marketing Cloud - Pro
$59.00
per user per month, billed annually
Customer-for-Life Cloud - Pro
$69.00
per user per month, billed annually
Sales Cloud - Enterprise
$99.00
per user per month, billed annually
Marketing Cloud - Enterprise
$99.00
per user per month, billed annually
Customer-for-Life Cloud - Enterprise
$125.00
per user per month, billed annually
Sage 300 ERP Standard
$1,655
Lifetime License per Seat
Sage 300 ERP Advanced
$1,665
Lifetime License per Seat
Sage 300 ERP Premium
$1,665
Lifetime License (unlimited seats)
Offerings
Pricing Offerings
Freshworks CRMSage 300cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOur pricing is by module and by license and can range depending on what the customers requirements are. Most of our financial and operational modules are $1655.00 each, plus user license, plus an annual business care of 24%.
More Pricing Information
Community Pulse
Freshworks CRMSage 300cloud
Top Pros
Top Cons
Features
Freshworks CRMSage 300cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Freshworks CRM
7.2
52 Ratings
10% below category average
Sage 300cloud
-
Ratings
Customer data management / contact management8.052 Ratings00 Ratings
Workflow management8.350 Ratings00 Ratings
Territory management8.440 Ratings00 Ratings
Opportunity management6.644 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)6.851 Ratings00 Ratings
Interaction tracking6.651 Ratings00 Ratings
Channel / partner relationship management6.038 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Freshworks CRM
7.2
49 Ratings
9% below category average
Sage 300cloud
-
Ratings
Lead management7.547 Ratings00 Ratings
Email marketing7.048 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Freshworks CRM
8.6
50 Ratings
10% above category average
Sage 300cloud
-
Ratings
Task management8.647 Ratings00 Ratings
Reporting8.649 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Freshworks CRM
7.7
51 Ratings
0% below category average
Sage 300cloud
-
Ratings
Forecasting6.643 Ratings00 Ratings
Pipeline visualization9.151 Ratings00 Ratings
Customizable reports7.645 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Freshworks CRM
6.4
49 Ratings
20% below category average
Sage 300cloud
9.2
9 Ratings
25% above category average
Custom fields6.149 Ratings00 Ratings
Custom objects8.039 Ratings00 Ratings
API for custom integration5.237 Ratings9.47 Ratings
Plug-ins00 Ratings9.09 Ratings
Security
Comparison of Security features of Product A and Product B
Freshworks CRM
7.5
45 Ratings
12% below category average
Sage 300cloud
8.7
16 Ratings
8% above category average
Single sign-on capability7.739 Ratings8.712 Ratings
Role-based user permissions7.445 Ratings8.716 Ratings
Platform
Comparison of Platform features of Product A and Product B
Freshworks CRM
9.8
46 Ratings
26% above category average
Sage 300cloud
-
Ratings
Mobile access9.846 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Freshworks CRM
-
Ratings
Sage 300cloud
8.7
9 Ratings
14% above category average
Pay calculation00 Ratings9.49 Ratings
Benefit plan administration00 Ratings9.14 Ratings
Direct deposit files00 Ratings7.49 Ratings
Salary revision and increment management00 Ratings8.77 Ratings
Reimbursement management00 Ratings8.76 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Freshworks CRM
-
Ratings
Sage 300cloud
8.7
18 Ratings
15% above category average
Dashboards00 Ratings8.77 Ratings
Standard reports00 Ratings9.118 Ratings
Custom reports00 Ratings8.116 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Freshworks CRM
-
Ratings
Sage 300cloud
8.8
19 Ratings
17% above category average
Accounts payable00 Ratings8.719 Ratings
Accounts receivable00 Ratings8.418 Ratings
Cash management00 Ratings8.811 Ratings
Bank reconciliation00 Ratings9.418 Ratings
Expense management00 Ratings9.110 Ratings
Time tracking00 Ratings10.04 Ratings
Fixed asset management00 Ratings9.05 Ratings
Multi-currency support00 Ratings7.49 Ratings
Multi-division support00 Ratings8.08 Ratings
Regulations compliance00 Ratings9.17 Ratings
Electronic tax filing00 Ratings8.06 Ratings
Self-service portal00 Ratings8.06 Ratings
Global Financial Support00 Ratings8.02 Ratings
Primary and Secondary Ledgers00 Ratings9.13 Ratings
Intercompany Accounting00 Ratings9.45 Ratings
Localizations00 Ratings9.13 Ratings
Journals and Reconciliations00 Ratings9.47 Ratings
Enterprise Accounting00 Ratings8.74 Ratings
Configurable Accounting00 Ratings9.45 Ratings
Centralized Rules Framework00 Ratings9.13 Ratings
Standardized Processes00 Ratings9.45 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Freshworks CRM
-
Ratings
Sage 300cloud
9.0
11 Ratings
24% above category average
Inventory tracking00 Ratings9.411 Ratings
Automatic reordering00 Ratings8.45 Ratings
Location management00 Ratings9.49 Ratings
Manufacturing module00 Ratings8.86 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Freshworks CRM
-
Ratings
Sage 300cloud
9.0
11 Ratings
18% above category average
Pricing00 Ratings8.79 Ratings
Order entry00 Ratings8.411 Ratings
Credit card processing00 Ratings9.46 Ratings
Cost of goods sold00 Ratings9.110 Ratings
Order Orchestration00 Ratings10.01 Ratings
End-to-end order visibility00 Ratings8.72 Ratings
Order exception Resolution00 Ratings8.52 Ratings
Best Alternatives
Freshworks CRMSage 300cloud
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Score 9.5 out of 10
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Score 8.8 out of 10
Medium-sized Companies
SAP Business ByDesign
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Score 7.8 out of 10
BlackLine
BlackLine
Score 8.9 out of 10
Enterprises
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BlackLine
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Score 8.9 out of 10
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User Ratings
Freshworks CRMSage 300cloud
Likelihood to Recommend
7.7
(55 ratings)
8.6
(19 ratings)
Likelihood to Renew
-
(0 ratings)
8.4
(2 ratings)
Usability
8.2
(7 ratings)
7.7
(4 ratings)
Support Rating
7.0
(6 ratings)
8.4
(4 ratings)
User Testimonials
Freshworks CRMSage 300cloud
Likelihood to Recommend
Freshworks Inc
If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Read full review
Sage
Sage 300cloud is a great option when it comes to cloud accounting/tracking software. In comparison to Sage's other products, Sage 300cloud is the only cloud/web based option with modern UI's and more intuitive interfaces. Additionally, Sage 300cloud offers an entire system of customer integrations that become available dependent on subscription level. Sage 300cloud also offers integrations between other Sage products (AP, CRM, etc) that allows for better automation and efficiency
Read full review
Pros
Freshworks Inc
  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Read full review
Sage
  • Overall ease of use and intuitive navigation - minimal training has been required to use the system efficiently and effectively
  • Customer Inquiry - quickly see outstanding documents and drill down on any item (open or paid) to find the information you need
  • Most reports are easy to export into a workable Excel format using the Excel - data only or csv file format.
Read full review
Cons
Freshworks Inc
  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Read full review
Sage
  • Little things, like changing the company name - are more difficult than we would like (We used to be MSDSSAB but legally shortened it to MSDSB).
  • A management financial reporting tool with live access - to premade reports - without paying an arm and a leg would be appreciated.
  • More training opportunities in local areas - or nearby - would be appreciated...
Read full review
Likelihood to Renew
Freshworks Inc
No answers on this topic
Sage
It is a solid stable product with a large user community and large ISV community. Support and Training are easy to access and obtain and there is larger reseller channel to ensure the firm you work with is honest. It is scalable and there are multiple deployment and payment options.
Read full review
Usability
Freshworks Inc
I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
Read full review
Sage
Sage 300cloud is intuitive and user friendly after some training. It does require implementation and training but once that's done, this software is easy to use and navigate. Support for Sage 300cloud is spot on and offers assistance over the simplest to [the] most complex of tasks. Finding information or learning new tasks within Sage 300cloud is relatively easy and educational.
Read full review
Support Rating
Freshworks Inc
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Read full review
Sage
Turnover is high in the Sage Support department so sometimes it is difficult to get a rep who knows the issue well. Reps are good and getting assistance when they need it. Sometimes support is more interested in closing issue than actually solving problem. It can be difficult at times to have issues escalated but overall the support is good.
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Alternatives Considered
Freshworks Inc
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Read full review
Sage
Sage 300 cloud is much more detailed than the other. About the same in being user friendly A better layout Saves time for doing the schedules for Audits Mobile Access Sage 300cloud can manage all different industries
Read full review
Return on Investment
Freshworks Inc
  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Read full review
Sage
  • It allows our company to efficiently and effectively maintain and track our job cost.
  • Its reliable performance allows us to function continually.
  • It also provides our division managers with reports that they can use to determine where we are experiencing problems.
Read full review
ScreenShots

Freshworks CRM Screenshots

Screenshot of Analytics & ReportingScreenshot of Lead ScoringScreenshot of 360° ViewScreenshot of AI-Based Lead ScoringScreenshot of Visual Sales PipelineScreenshot of Activity Timeline